Klein Honda

So shady and dishonest – they straight out lied about my financing options (among other things). I told them I preferred BECU – yes, I should’ve gone to the bank first, but live and learn and now I know – but wanted to see the rates from others since they use the CUDDL program. So we go in to sign papers and see that the loan is going through another lender. At this point I ask what rate BECU offered and the finance manager says well they never got back to us since it was a Saturday evening, but we will continue to shop around for rates on Monday when banks are open and then they will let us know. When Tuesday afternoon rolls around and I haven’t heard from anyone, I call and they say we are just sticking with the original one, since it was the «best.» I ask what terms BECU offered, and he says, «well it was higher, you wanted to get the lowest payment right?» Everything smells foul and I decide to call BECU to see if they can tell me what terms were offered. Oh, what’s that you say, BECU, there hasn’t been ANY application submitted for my social security number? Hmmm, that’s odd… Call Honda guy and he tries giving me the runaround and he’ll have to call me back. Some other «manager» calls me and says something to the tune of «Oops, silly us we actually misentered your social security number – you know, butterfingers, haha»…really? Please continue to treat me like a total moron and lie to my face some more. He asks if I want to have everything re-​run and emphasizes how much of a pain it’ll be having to come back in to re-​sign in the event we switched. Turns out BECU’s payment was $ 4 more/​month and yep, I went back in and resigned. Then I found out that they make less of a kickback on loans that go through BECU, surprise surprise. If we could’ve returned the car and purchased elsewhere we totally would have. Walking back in and looking at the managers who are blatantly lying for their own benefit filled me with remorse for giving them our business. Here I thought this «family owned» dealership had a positive reputation and I didn’t even think to look at Unilocal first. I really wish I had. Consider yourself warned!
PS: When our license plates came in, nobody called, and when I noticed the temp license was about to expire, I called to check if they were there and I was told they had sent us an email (more lies, there was no email, I even verified which email address they used)…the plates had been there for two weeks along with a refund check for overcharging on license fees.

We purchased a certified used vehicle last month. I have been a total pain in the ass of a customer, with just about every minor problem in the book cropping up, 99.9% of which turned out to be user error or unavoidable. Screw in the tire. Rock chip in the windshield. Dead battery because I played with (set up) the Nav and radio system in the driveway for too long without the engine running. The side sliding doors not functioning because the switch that disables them was on. (Tucks tail between legs). They helped solve every single issue either in person or on the phone promptly and professionally without talking down to me or making me feel like an idiot. The car has so many lights, sounds, bells and whistles and I’ve been on high alert for every single thing. They have been great in addressing every question. I would’ve cut myself off long ago if I were them. I know they offer a new buyer clinic and I should probably take it since I could probably use some help in troubleshooting these things on my own. Hopefully I start seeing less of them now that we’re (knock on wood) getting over the learning curve. But for anything that does rear its head in the future or any routine maintenance, I will go back.

An below avg cx service… and try to make money on every step by telling you that there are lot of problems in car which is not the case.

As any other places they try to sell you stuff you don’t need. It’s very annoying. I finally bought my car there and I was told I would be financed through BECU, which I wanted. I updated my insurance and everything and two weeks later I get letter in mail telling AlaskaUSA is the loaner. What the heck! I didn’t agree, they are not as convenient as BECU, I can’t even make payments through my phone. I called Klein Honda and talked to finance guy who kept saying We apologize but nothing we can do about it. Well, I don’t need you apology. He said that they probably tried to call me before to let me know and I didn’t answer. If so, why do we have answer machines, just leave a voice message. I got calls from survey people and gave you guys good rating, now I think I shouldn’t have.

This is a Bait & Switch business. They are not to be trusted.
Internet sales, internet manager and general manager (and likely the owner) will lie at all costs and the customer is a victim.
There are two other very reputable dealerships in the area, Marysville and Lynnwood. Avoid this dealership and hopefully Honda will pull this dealership from our community.
What a sham!

Purchased a new 2016 Accord Coupe. Excellent experience. Exceptionally attentive and helpful sales staff. We took the car for a thorough test drive which was very satisfying. Negotiating process went well and I got the deal that I wanted. Delivery provided expeditiously. I recommend this dealer to all.

THE WORST — 4 hours wasted
LIARS
Do not believe anything they say over the phone. Will lie to your face when you get there.

I was extremely disappointed with the service I received at Klien Honda. I stay really far away, Bellevue and it takes me an hour to get to Everett. Nevertheless, since Elijah (the person I spoke to on the phone) said there was a sale and I could know the best offer I could get, I made time to come to Klien Honda.
I was not given enough attention when I was at Klien because apparently the Seahawks game was going on and you were understaffed. Elijah got me in touch with Micah if I remember correctly, and left in a minute. If you were not prepared to handle more customers why call me on the phone and persuade me to come the very day to make the best use of this «sale»
Micah gave me a test drive but was extremely incompetent when we started to talk about the financial details of the car. It was more than obvious that he was filling in for someone and does not know the required details about car finances. If you think you can cheat or fool the customer, I am sorry you are mistaken. They did follow up a lot via standard emails but nothing that was personal. I do not appreciate this.

The people there are awesome! Managers and service staff! Especially Gina she is amazing. Great service!

Superb Repair Service Center —
Professional and prompt communication, self-​initiatively they did a check on recalls on my Pilot, found one and fixed it no charge, as expected. Brakes also checked and recommended repair, without any sales pressure; brake pads come with lifetime warranty, btw. Reasonable prices. Honorable mentions: Zack, the Service Rep and his Service Manager.
but.
Poor Shuttle Service,
promised pickup at 3pm, left me waiting in the rain till 3:30; shuttle drivers change shifts at 2 pm, and rarely transfer passengers names which need to be picked up in the later pm hours. Tried calling them every 20 minutes, after 2pm, only to get main dispatcher at 3:10, who informed me that I’d be picked up in ‘half an hour’ and that other driver from the morning shift ‘is an idiot’ who didn’t give him names from the morning …
Avoid if you can, unless you have time to waste :-(
Total rating based on:
(5+1)÷2 = 3

No thanks.
I contacted Klein about a lightly used car that had just posted to their website. The internet sales person called me and encouraged me to come to the lot. He said I could come up and see the car that afternoon, although he warned me it was a recent trade-​in and was not yet detailed/​prepared for sale. He said I could look at the car, but not yet drive it. I decided to drive the 45 min to Everett to see the car.
Upon arrival, I’m immediately handed off to a «product specialist» because it turns out that the job of the internet sales staff is only to get you to the lot, not to actually show you the car. The friendly salesperson (who was trying hard) then spent the next 30+ minutes walking and driving me around the new and used lots, to their shops, looking and asking anyone he could if they’d seen the car I was there to see.
They couldn’t find the car.
The internet sales person flat-​out lied to me that the car was available and wasted 3 hours of my time.
He called me the next day to apologize and ask what they could do to earn my business.
Nothing. I purchased a car elsewhere from a dealer who was honest, straightforward, values their customer’s time, and understands what it means to build a relationship with a customer rather than treat them like fish to be bated.
Klein’s posted prices are also some of the highest in the region. I was offered a price on a 2015 Honda identical to the price Klein is asking for a similar 2013 with over 17,000 miles on it.
Perhaps I was unlucky enough to make contact with the only dishonest internet salesman at the dealer and everyone else at Klein is different, but the experience combined with their high posted prices is enough to convince me to steer clear of Klein.

Wish I had looked at Unilocal before I brought my car in. They lied. Paid 200 $ to have A/​C checked out. They said it just needed freon and was good to go. Cool! Got it home, turned it on. Nothing. Hot air. What? Did they even run it? Did they even put freon? Now I gotta sacrifice my day off to deal with this!

Don’t waste people’s time and offer Free A/​C check. or Free anything for that matter. if there isn’t going to be any troubleshooting done. In fact, I don’t even think the mechanic turned on the A/​C to see if it is blowing out cold air! I went in to get an oil change and at the same time check my A/​C since it wasn’t working. The service rep came back and said my A/​C is working fine. I’m like. err. it can’t be fine, it’s not blowing out cold air. Then, he made some BS that said it could be the freon is low. After getting back home, I decided to watch some youtube and found that my compressor isn’t spinning (which can be determined just with a visual check!). Anyways, pretty disappointed that this place tries all sorts of cheap gimmick to get you to come in to spend money, and then offer below par service.

Today, I went to the dealership with a friend and his family to look for a 2015 Honda Accord on a referral. The salesman Sage Lee went out to greet us as to which salesman do as their role and duty. All in all, we spent like 5 hours in the dealership negotiating a price to where we thought was reasonable. In the meantime waiting for our finance department to get the paperwork started, I went out to talk to customers and walking around. Talked with customers who was in the dealership as a friendly person just meeting new people. Worst comes to worst, Sage was VERY RUDE AND NOT POLITE and said out loud to others to hear «Eric, I want to talk to you». Then said, «Eric, can you step outside». I went outside and Sage was rude and raised his voice at me and said that I cannot go inside with my friend’s family and that I was not allowed back into the building when I had no ride home. I had to ask my family to give me a ride home. OVERALL, I WAS NOT SATISFIED with their customer service! VERY POOR! At first they were good saying this and that about the dealership and once the papers are signed they treat you like DIRT! Don’t think I want to purchased a car here again when I bought 2 cars in the past!
EXCUSE ME! But there is no signs saying: «No talking to other customers» and how is that the policy and how is that NOT acceptable?
From now on, I’ll take my business to another Honda dealership and let them earn our business!
GO SOMEWHERE ELSE! NOT RECOMMENDED after what happened. Lynnwood Honda, Honda of Kirkland, Honda of Marysville is not far away! Rather go to any Honda dealerships than Klein Honda with POOR SERVICE!
I WOULD NOT RECOMMEND Sage as a salesman! VERY DISAPPOINTED!

This place uses classic bait and switch tactics. My husband got an online price promise quote for an AWD CR-​V, but when we came into the dealership we were told that the price was for a FWD. We clearly had it all in writing in an email, but they still wouldn’t honor the price quote. They then had the audacity to say that we needed to help them not lose money on the sale. I couldn’t believe what I was hearing. Don’t come here unless you want to haggle with shady, dishonest car salesmen.

I had a very similar experience to VR R. from Seattle. I used the Consumer Reports Car Buying Service online tool to pick the exact model, trim, and color that I wanted. I am ready to buy and know exactly what I want.
Within minutes, I received an email from German Estrada-​Bermudez on the Klein Honda sales team. The email clearly stated that they had the car I was looking for, in stock. The mail also provided a specific – and quite attractive – ePrice. At the same time, Klein Honda sent another mail with the same ePrice, and the terms and conditions of using the ePrice.
Well, gentle readers, it’s a good thing I called them first instead of simply going to the dealership to buy the car at the price they’d provided. They did not actually have the car I requested; the email was a lie. Some sales muppet named Kelsey said I could use the ePrice certificate to buy some sloppy-​seconds «dealer stock» (clearly, Klein Honda doesn’t grok the reason people use online tools to buy cars in the first place), or I could renegotiate (at a higher price, of course) to buy the car I actually want.
Kelsey the Sales Muppet actually told me, over the phone, that the «fine print» of the ePrice offer said it was for dealer stock only. Well, I don’t know about you, gentle readers, but I sure love handing over $ 20,000 to someone who does business by lying, and then invoking the fine print when they’re caught. Seriously, Klein Honda: customers who already know what they want don’t want to do business in «the fine print.» Customers who use Internet car buying services do so precisely so they can avoid haggling and bait-​and-​switch; hello, we’re using Internet services to get AWAY from the kind of odious, dishonest behavior Klein exhibited.
It just sounds to me like this dealership hasn’t got the memo yet: the 1950s of haggling with slick liars? So, so over. It’s 2015. Do business honorably, get the best price for your customers on the car they actually want. If you don’t have it in stock, be honest, and provide a competitive price, in writing, for the car the customer actually DOES want.

Want to have your time wasted with lies that sound appealing? Submit an online inquiry to Klein Honda in Everett.
I have recently started looking for a new vehicle. After much consideration, I have decided on a Honda over a Toyota. Like most people, I turned to the internet to research local dealers’ prices and offers. The internet team at Klein Honda presented various incentives and offers, claiming to be «a friend of the family,» which I discovered was an utter and ridiculous lie when I visited them to discuss final figures of which I was assured prior to arriving. Their supposedly special pricing includes various hidden fees and disingenuous incentives that are not applicable to an out-​the-​door price. Also, their financing offers of 0% are not applicable.
How can Klein expect to earn anyone’s business and claim to be a friend when they purposely mislead one just to get to their store?

Excellent, excellent customer service!!! I’ll start by saying that I hate and dreaded stepping on a car lot. I’d rather have teeth pulled. This place was no pressure and all about giving me a stress-​free environment. I had a wonderful team of Ryan, Brody, and Sean working with me. All of them made sure I was at ease, and really kept me informed, answering my many questions, throughout the buying process. This was the fifth car lot I stepped on, and it was by far superior to all the others. (Much better than the other Honda dealerships) I can’t say enough good about them. I’ll be recommending this place to all my friend and family. My faith has been restored by this family owned business!

Writing this review on behalf of my husband. He purchased a car from them several years back. We recently went to BMW Seattle to trade in the car he got at Klein Honda for a new car. While we were in negotiations with the salesman, he showed us the Carfax for the new car we were going to purchase, as well as the car we were trading in.
He asked us if we knew about the structural damage to the car he bought at Klein Honda. My husband was shocked to hear that news. He said the salesperson he worked with never mentioned it to him and he never saw the Carfax for the car.
This review is more about the lack of morality and professionalism of Klein Honda in Everett. First off, if there is any form of structural damage to the chasis, the car should not be resold… ever! The fact that they sold it is absolutely disgusting. They should have done their due diligence and checked to make sure all cars are worthy to be sold again to another living soul. The fact they allowed it on their lot is absurd.
Secondly, if the customer does not explicitly ask for the Carfax, the salesperson should still show it to the customer. This is a large investment, not to mention a potentially dangerous asset. The driver needs to know what they are buying, but more importantly, feel safe and happy with their purchase.
My husband was fortunate to have not gotten into an accident in that car. Just hope his car was the only one Klein Honda had in their inventory that was sketchy. If not, I hope no one else got hurt from a Klein Honda car that should not have been sold.
I am hoping people see this and due their research before buying a new or used car. I also hope no one else goes to this establishment. We actually went to this dealership when I needed to purchase a car. The experience was less than pleasant. The sales staff have no customer service.
It is rare that I give one stars to an establishment. Usually I visit a placte 2 – 3 times before assigning a one star. This place definitely deserved.

Great place. Got my 2013 civic lx with 4 miles on it for exactly $ 18,000 at a 0.90% APR !
But it wasn’t not easy. The guy told me I had got the 0.90 APR and after a wek of having the car I got an email saying I needed to come in and do my loan thru someone else because I didn’t have «enough» credit to get the 0.90 APR. So I said I didn’t wAnt the car because they lied to me and told me I had the APR when I really didn’t. So after explaining that to the finance manager he lowered the price of the car from $ 23k to $ 18k so that I could have the 0.90 APR. So I would say it all worked out well