Magic Nissan of Everett

If I could choose no stars I would. Typical bait and switch dealership. Hadn’t been in for awhile, was just going to go to jiffy lube, but they sent a coupon for $ 29.95 for lube, oil, filter. Great will go there. After everything husband comes home with bill for $ 55! What! With tax should’ve been $ 32 at most. Called dealership and they said «well you got a complete service», didn’t explain there was a difference to my husband. He figured he was getting what the coupon offered… Nope and the service manager didn’t even offer to honor the difference since no one told my husband he was getting something different!!! Nice! I budgeted a certain amount and now we spent more then what we planned during the holidays! NEVER GOING BACK!!! Horrible service and horrible bait and switch!!!

First of all, we bought a car from them because their sales people went above and beyond. HOWEVER, after Nissan got our money that’s when all experiences went to crap.
The service dept is a nightmare. They have scheduled us for appt’s at times no one is there (seriously) then didn’t apologize and said «oh yeah, we were closed that day». Have routinely not been able to do services that were discussed prior to us coming in. Mind you, we have had this vehicle less than a year.
Their loaner cars are disgusting (ashes, stains, mystery crumbs) and when we get our car back it always smells like smoke, which is lovely. Everyone we have encountered with the service dept (usuaully 2 young women and one older guy with glasses) is not exactly friendly and is certainly not interested in continuing the experience we had while purchasing the car. We have free service but will be paying someone else because we do not want to deal with them anymore.

Kevin did all the right things as a confident sales rep. Too bad his boss is a piece of work. Rude.
No sale. SUV is $ 3,000 more than when we test drove it and were quoted a price.

The financing manager is incredibly rude! Save yourself the feeling of being belittled and dealing with arrogant management. Still in disbelief about how my family and I were treated.

As a first time female car buyer by myself the team here took great care of me and didn’t try to sell me any extras. They really listened to me and helped me out right away. I’ve been car shopping for 6months with no luck and pushy salesmen but not here. I’ve been all around Washington looking and this was easier them I thought it would be.

My husband and I don’t purchase cars often as we drive ours for over 10 yrs. It was time to purchase a commuter car and one w/​decent mileage. After surfing around on the Internet and test driving various models, we worked w/​Ray online. We planned to buy a used Altima, but w/​rebates we bought new. Ray honored every thing we discussed online including a fair trade in. Absolutely no gimmicks or pushiness by Ray. We test drove two cars and Ray basically handed us keys and let us drive on our own. We bought a 2015 Altima — basic model. The process was simple and quick compared to past experiences. Working w/​Ray was great as well as Magic Nissan.

I come from the east coast, where car buying is generally an adversarial and unpleasant experience. Having said that, it may be that my standards are lower than that of other west coasters but I nevertheless felt that this was a very positive buying experience.
My wife and I found a certified pre-​owned Nissan Leaf online that looked promising, called and spoke to Greg Caneza about it, and then came to test-​drive and purchase it a few days later. While the price we got wasn’t superb, it was good enough and as we needed a car immediately and this one was a well-​optioned model in practically like-​new condition, we went for it. We had originally planned to just pay cash, but their finance department set us up with a 0% deal that was/​is basically unheard of for a used car, and Greg, our salesperson, was also very helpful throughout the process. They also sent the refund of the excess tag fee promptly without having to be reminded — most dealerships just hope you’ll forget about it and never even send the check.
All in all a great experience and one I’d repeat without hesitation.

Ray really took care of us. We bought the car over the phone after finding it online. Ray gave us a great deal and had everything taken care of so that when we arrived, we dotted the I’s and crossed the T’s and we were off in our new whip. He even had someone pick us up from the Seattle Airport and take us to the dealership.
A+, Ray. Thank you

I LOVE NISSAN & INFINITY VEHICLES. I’ve owned 4. While I did not purchase my most recent Nissan from here, I did purchase my Murano prior to their name change.
I still continue to have my car serviced here, however, I purchased an additional package that covers windshield wipers, oil changes and a few other milestone services at no additional cost; but every time I’ve taken my car in to get an oil change, they «somehow can’t find it».
It’s very irritating. Needless to say, I cringe every time I have to go in for an oil change because of the wait, the lack of customer service and amenities in the lobby. Not the best Nissan dealership I’ve been to.

I have no words for how pissed off, annoyed, and angry I am right now but I am going to try and verbalize it so I can hopefully spare others my experience. I posted a positive review about this dealership when I bought my pathfinder brand new 2 yrs ago. The sales experience was nice and I had to deal with the sevice dept. because I bought extras to have put on the damned car. They were nice and fast. In retrospect I believe they were nice because I was spending $$$. Since then I’ve dealt with mediocre at best service for my oil changes and such. Whixh brings us to the present. Last week the door handle inside the car on the drivers side just broke off. Full on stopped working and just dangles there. The car is barely 2 years old so I was pissed. However stuff happens sometimes so I called in to get the car in. They said to bring it by no prob. I went straight in. The man I spoke with on the phone was not the man who helped me when I pulled in and acted like it was a huge inconvenience that he had to help me. Also i had been told that i could have a loaner so as not to sit there w my kids. Said there was also a recall to check and that the whole process would be 1.5 hours. Ish. No loaner for me just sit and wait. I have 3 kids one of whom is a 2 year old boy. An hour and a half with a toddler in a dealership is like hell. But it needed fixing. 45 minutes later I was told they needed to order a part to fix the door and that they should just wait and do all the repairs at once. Fml. It took 45 min to figure that out? Still whatever, he said 2 days. It’s now been over a week. Still no word on the part. Still not getting call backs as I call to check in. Still can’t get out of the gd car. And still no apologies no updates no information whatsoever. And now the key fob isn’t being sensed half the time which is an issue they supposedly addressed at my last oil change… and that’s how you have to start the effing car. It’s 2 years old. This many shenanigans after 2 years is a JOKE. This much nonsense from the dealership we gave 40 000 $ is a JOKE. Be warned people while I still like the car itself. I would NEVER buy from this dealership again. And I am now willing to drive 20+ miles away if it means they’re even moderately kinder and more helpful.

Magic Nissan has done a great job, my Frontier truck is always perfect when serviced there. I have no issues with this business and would easily take my truck there for all the service requirements. They have the mechanics that will make it OEM perfect, everytime.

If you own Nissan Pathfinder. Get rid of it. Look up «Nissan Pathfinder Transmission Coolant Fluid». $$$$$$ in repairs. We replaced our transmission in 2013.
If you need repairs. Don’t come here.
Our Nissan Pathfinder’s 4WD indicator light came on one day and did not turn off. Our first thought is that our Pathfinder had suddenly engaged in 4WD and would not disengage back to 2WD. So we took it to Magic Nissan to have it investigated. Magic Nissan kept our vehicle overnight and diagnosed that our transfer case needed replacing ($ 3600).
Reluctant, we sought after a second opinion. After 6 hrs on a lift, the second diagnosis was a sensor. NOT a $ 3600 transfer case as diagnosed by Nissan. The transfer case shifted from 2WD to 4WD Hi/​4WD Lo and back with no issues, but the sensor was not indicating it properly on the console correctly. The proper repairs were made, without it costing an arm or a leg. I don’t know what the techs at Nissan encountered that convinced the Service rep to rip us off, but it’s incidents like this that makes it hard to trust auto mechanics, especially dealership mechanics.
Most likely the last Nissan we will ever own.
Would I recommend a Nissan? Most definitely not.

Had a decent experience on the phone. Did not go ahead with them though

Car shopping isn’t as fun as it should be. It’s stressful, there’s a lot of «negotiation» and generally you feel like you’re kind of getting robbed.
Magic Nissan and Stoney helped change that! They were incredibly PATIENT and worked with my sister and I on everything her and her husband needed. My sister is having her 3^rd baby and really needed to trade in her little car for a «Mom-​Mobile» with 3^rd row seating. Her and her husband hit a few snags and Stoney was A-​MAZING, he answered all of my questions, and was very easy to work with during the negotiation. I’m in sales, so I went with them to help them understand what was considered a «good deal». He even worked with them getting an out of state cosigner to help lower their monthly payments, which was a long and a tad excruciating process that we really appreciated.
All in all it was a great experience. No one felt like the were moving into something they didn’t want. I definitely recommend if you’re in the market for a Nissan, or you are interested in any of their inventory, def check it out!
What Stoney did for my sister and her family will not soon be forgotten.

Had 4 vehicles purchased or leased from Magic… Got my all new 2014 Nissan Rogue SV from them… Loved the service, the manner the sales people treated me, and the service folks… Very happy with this dealer… It is clean, neat, well managed; people are courteous; do not try to oversell or hustle you…
My salesperson, NV, got me the best deal out there on a hot car… Special thanks to him! Happy.

I had a good shopping experience with magic Nissan. William love was happy to show us many vehicles to that might fit our needs and let us first drive them.
We did not buy the vehicle merely because I needed to think about the fuel economy on the SUV vs the pay I would be getting as using it for a private car service.
But all in all, if you go to magic Nissan, ask for William love and he will be happy to assist you.

These guys were great my family and I stepped in there pretty late one night and were looking to get into a family friendly vehicle. We were there for over 2 hours but it was all worth it in the end. We left with a very nice vehicle and they were able to get my apr down tremendously. I highly recomment them to anyone that is looking for a vehicle, they will make it happen.

I recently purchased a Nissan Leaf from here. Ray helped me out with the purchase.
I shopped around a bit before making the purchase and this is what I’ve learned. Stay away from the one in Bellevue. I had good experience with Magic in general.
Ray at Magic gave me the best offer. He was not pushy, and no bait and switch. we had agreed on the price before I stepped into the dealership. It was very systematic and smooth.
Give them a try when you are looking for a car. All it takes is one phone call. 5 minutes could save you from a big headache.

Extremely disappointed in Magic Nissan of Everett’s service. Bought a car there a month ago. According to the mileage, a CarFax was run saying they had performed an alignment right before I purchased it.
While driving it home on the freeway back to West Seattle, I felt it veering to the left. Because I live in the city, take the bus, walk, and RARELY drive, I took it in yesterday to University Mazda where they said my right control arm was broken and needed to be replaced. Apparently, it looked like it had been in a serious accident at some point, and probably had not been reported to insurance (explaining the lack of it on the CarFax) and an alignment could not be performed.
I know I haven’t been in a serious accident in the 5 times I’ve driven it, so it must have happened before I purchased it. And if it happened before I purchased it, how was an alignment performed at Magic Nissan when they couldn’t at University Mazda?
I called Magic Nissan, and spoke with Damon Tanaka, who never denied anything, but just kept saying: «Well why did you wait a month?» (Actually first, I called him, he said he’d call me back… never did, I called him back twice, and then I spoke with him and he said that). I commute on the bus and use a car for the grocery store. I probably drive in a month, what a normal person would drive in a week. Plus, I live all the way in W. Seattle!
Essentially, it’s a service issue. They did a poor job the first time, and were unwilling to rectify the situation. Probably the worst experience I’ve ever had with a company.

One advice, make sure you call ahead before walking in.
Most of the more knowledgeable sales people were out sick, I was fortunate that the fleet manager was on hand and helped me answer questions about the car I was looking at, a Leaf, because he owned one.
He didn’t try to push me into buying. What made him different was that he was speaking from experience about the car. He took us in his personal car and showed us the features.
The Leaf was not practical for me because I drive each day, as much as the battery life, I have no way to charge in the middle of the day to make it home after work.
Even though we all agreed that the Leaf was not practical for me, the fleet manager did not try to push other cars, but instead told me more about the advancing technology that even he is looking forward to in a few years.
I walked away without buying, but I really want to come back in a few years when the technology has caught up to my needs to drive over 100 miles each day.