Signal Trailer Services

If there was a minus star rating this guy would have earned it. Rude, sloppy, arrogant and didn’t preform the repairs that were needed under warranty by Cargo Mate. Left my trailer off on Saturday and he did take detailed list of the issues. See you on Tuesday, he said. Called Wed not ready called Thursday, not ready called Friday afternoon ready, but why was I not called to say ready. Went to pick up and got out of my truck and he was just crossing the parking lot and said I can’t get with you two for at least 30 minutes go sit down, under allot of stress without stopping. Who greets a customer like that.
Long story short only one of the items was fixed and I moved on since I felt this was not only a bad customer experience he was a man that could explode at any minute as he just did right in front of me with his employee. I came into the office and they were arguing and it didn’t stop when I entered. Very volatile environment, and I can get good service anywhere other than this place. Never had this happen and I bet it won’t again any time soon since I’m never returning to this business and advise all to avoid this place.

Terrible customer service, lied on the phone telling me they were working on trailer but driving by on the freeway everyday I could see they weren’t, terrible install of aftermarket products. Heard problems when calling about employees they have, not very professional. first rain fall found tons of water leaks. Save your money and do it yourself. The trailer itself is a good trailer, good price. But save your money and do your own installs.

This is a super customer oriented, go-​beyond-​the-​call-​of-​duty place. I bought a 10×6 aluminum trailer in June 2015 and they did everything needed and more (like removing the rust on my 13-​year-​old trailer hitch, making sure it was just superficial and not structurally dangerous, and then touching up the paint on the three formerly rusty areas, as well as replacing the standard grease valves on the new trailer with much higher quality ones, etc. all for no extra charge). They had excellent pricing (like below Internet!) on everything I purchased, much appreciated when I had to buy some needed parts to get out of the lot. They earn their money honestly with great service and modest mark-​ups, the way it should be. You deal with the owners, their family, and another trusted employee who all do it right. The are fun and generous people who have built a really good business by working their butts off and offering great value. Five stars for sure — thank you, Terry, Colleen, Daniel, and Case!