Sure-Would, Inc

I go here all the time for rock and bark and have always had good service.

Terrible experience with the lady owner /​manager. Very unpleasant and unprofessional. Never going there again.

I had no intention of ever buying crushed rock or having a large pile of it delivered to my house until my wife informed me that the dirt walkway next to our deck needed some attention from me to keep the dog from tracking mud on the carpets throughout the house.
I Googled a website and found a calculator to learn how much crushed rock I needed to buy in order to cover the dirt pathway. According to the calculations 3 yards was what I needed and my back had an achy twinge in anticipation!
I have driven past Sure-​Would many times on Highway 99 just north of Home Depot and noticed the trucks, loaders and piles of various ground cover supplies like sand, bark dust, river rock and the washed crush rock we needed to purchase today. We parked my pickup and walked into the office to inquire with about the three yards needed and curious how big a load my pickup would carry. I was informed by the owners daughter Abbie that their $ 30 dump truck delivery fee was certainly a better option than a half a dozen trips or more with my little Dodge Dakota!
We were informed they would deliver this afternoon and I could look forward to a sunny Sunday loading and pushing wheelbarrow loads of this crushed rock across my back yard to keep my bride happy. We stopped at QFC on the way home and picked up some cold beer for my Sunday project. Work goes better with a Stella!
Sure-​Would staff was friendly and easy to deal with both at their location and the truck driver that delivered right on time. The only way this could have been any better is if the driver had stayed and helped shovel as his back is a whole lot younger than mine!
Next weekend… The Rug Doctor!

Being first time bark purchasers, we got their flier in the mail and called to order. It was suggested to order «Medium Bark» and we did… 7 yards of it.
Upon delivery, the driver indicated that it was a «bit different than normal» and a bit larger but given it’s all in a large dump truck, it’s not like we could see it prior to dumping it out. When he left, we called and talked with the owner as it clearly was not what we wanted. The bark was in clumps, the size of rocks and the size of my hand. This was not the «beauty bark» we wanted for our yard.
My husband called first and while I’m not aware of how their conversation went, there was no remedy offered. I called quickly after to see what we could do to fix it. I was NOT looking for a deal — I just wanted to know what it would cost to have them come pick up the wrong bark and deliver what we were really wanting. YES — I was willing to pay for our ordering error to have it fixed and get what we really wanted to have our house look nice. I spent about 5 minutes on the phone with the owner where I got a lecture about how I ordered the wrong thing, they delivered what I ordered and how he has nothing but happy customers and others picked up the exact same bark today. I sat there listening for a while when all I wanted was to know how I can simply fix the ordering issue. No solution was offered and he was so upset with us for calling to complain that I don’t think he was willing to listen and understand that I was actually trying to pay to fix our error. I ended up letting him know that I was unsatisfied and disappointed and would rate his business accordingly.
At this point, we either rent a chipper and break down these rocks or craigslist it as I want my house to look nice and I’m not putting forth the effort to lay out 7 yards of bark that isn’t what we wanted. Again — our fault for ordering the wrong thing but the customer service here was dissatisfying and I would not recommend them in the future. Our first clue should have been the driver saying it is a bit «different than normal».
Follow-​On: The owner called my husband back and left a voicemail saying that he felt bad. He offered to send new bark at the same price, if we rent a uhaul truck and return the bark to him. Now I have to rent a uhaul to return 7 yards of bark that they warned us was not «normal»? We are 2 working parents with opposite shifts and 2 very little kids. We cannot and DO NOT have time to rent a uhaul and do this — hence why we were willing to pay! Very frustrating. Please note that I am more than willing to remove or re-​write this review IF a solution is offered where YOU will pick up the 7 yards of bark and deliver the correct bark — even if it is on my dime. A solution that requires me to rent a uhaul truck, get 2 carseats in it and have them sit in the truck while I take 2 – 3 loads of bark back to you is not an option.

Check this video out to see how the driver trashed my lawn when he drove the truck the truck into my yard.
Driver was unapologetic about the damage. When I spoke to the owner about the damage and offered a reasonable solution ($ 50 for sod and topsoil) she started screaming at me and accused me of slandering her. I went with these people because they were closest to my house and least expensive; one more piece of evidence that you get what you pay for. I was left with a distinct impression that they place low priority on customer satisfaction or have any understanding whatsoever of the concept of the lifetime value of a customer.