Telesystems Electronics

4 years and $ 400 missing. Edwin stole our money and TV! I recorded the times and dates of over 100 calls and still no returned tv. Go to Teletron in Seattle, they are pros.

This is the same company as Seattle TV Repair. Stay away from them — this is a SCAM.
Please read the reviews for Seattle TV Repair and you are glad that you did not contact the company.

WOW! Exact same complaints. Took over FOUR months to get my TV «repaired» and now the picture is cockeyed. They lie, stall, and do poor work, but are very courteous about it all.
AVOID!

I wish I could give this place negative stars! This place is HORRIBLE!!!
We brought our TV to them (because Sharp gave us their name as an authorized dealer) on November 16^th. The long and short of it is we finally got the TV back on December 23^rd and they didn’t fix it. It still has the exact same problem it did when we brought it in.
They are rude, don’t keep their word, lie, etc… it was the worst experience. One of the times we called and asked if our TV would be ready that week their response was «Anything is possible».
I will be contacting Sharp again and sending them the BBB. I know I wouldn’t want to be associated with this place in any way shape or form.

Don’t call this company for your TV repair. Period. If you want the details then continue reading.
So much for intuition and trusting «nice guys». It was June 25^th when Edwin, a very nice guy, came and took our TV for shop repair. It was a good thing, since it’s a 42″ that would have been difficult for us to transport to a more reputable place. It’s now August 11^th, and in spite of repeated promises, I have NO idea when we’ll get our TV back.
Turns out that their BBB rating is an F, with 66 complaints against them most of them in the «where the hell is my TV this is taking too long» department. Yeah, yeah, I should have checked this BEFORE calling them, but there were only 4 places that service the TV. This is a family run business and they aren’t crooks (so far) but Edwin, the owner, is the only guy doing the TV repairs. His poor sons are stuck fielding the phone calls from customers like us.
We’ve called numerous times, and get promises of call backs. Only once have we actually been able to speak directly with Edwin. And that was over two weeks ago when he told us that the repair was more involved than he originally thought but that we’d have it back by the end of the week. Oh, this is also after another promise of delivery over 3 weeks ago. We’ve called about ten times. Our patience has run out.
I really think the problem lies in the inability to manage the business adequately and disorganization. I’m really hoping he’s not going to try and tack on bunch of extra charges but.. ..

DO NOT have anything repaired by these people.
Well… in fact that probably wont be hard to do since they have TERRIBLE customer service.
I was referred to this company by Panasonic when the balast on my TV went out. I called on a monday to make an appointment for them to come to my house and have it repaired. The man who answered told me that i needed to speak with a «warranty manager» to schedule an appointment. instead of transferring me he told me that one would call me by the end of the day. I never heard anything from them.
Tuesday I called them late afternoon as i hoped they had just been busy and would call before then. when they didnt i called and the same man answered and said very rudely that «he told me that they’d call me before the end of the day today.» Which he never told me that. so he says thats when they are calling.
Wednesday comes and they didnt call me at all. So at this point Im pretty irritated. It shouldnt be this hard to get a TV repaired. So i call this company and the warranty manager picks up immediately like he knew it was me. I should have given up on tuesday when i didnt get a call, but i reluctantly set up an appointment for the following monday.
The man told me that they would be here between 4−6pm, so I left work early to be sure I’d make it home in time and not be stuck in traffic. I waited and waited and no one came. At 5:30pm I decided to call and make sure that they were coming to my appointment. The guy who answered assured me that someone would be showing up «anytime»!
NO ONE EVER CAME. so i took much needed time and hours out of work to deal with this terrible company.
when i called to ask why no one ever showed up they proceeded to say that i was «never on the book» even though the night before at 5:30pm a half an hour before the repair tech was supposed to show up I was still on the books. I think they are playing games. with other reviews I’ve read and my own experiences I can say that they come up with a lot of excuses for sucking.
do not use these people for your tv repairs. a simple google search on reviews of them will turn up about 20 – 30 BAD BAD stories with similar situations to mine.