AT&T

Aaron at AT&T went above and beyond to assist our family with adding a line and answering questions about billing and such. If u need or have ATT go see Aaron and he will answer all your question thanks buddy.

Jeremy and Aaron are very helpful, They provided me great customer service. OUTSTANDING!!!

Ok… so, here’s my story. I wanted to purchase or upgrade rather our phones to the iPhone 6s. I was hoping to purchase them online but have the phones shipped to one of the AT&T locations just to decrease the risk of it being stolen if it were to be shipped at home (a lot of delivering services will just leave it at the door or in your mail box instead of bringing it back to their main offices). I had called the Waipahu location to make sure that I can ship it to them. The person who answered said ‘Yes’. For some reason, he wasn’t too convincing so I called up the Kapolei location and their answer was ‘No’. So, I thought to ask one more location. I called up the Ewa Beach location, and they said ‘Yes’ but you must order the phones through them instead of online. I go into the Ewa Beach location, and one of the workers (different from who I spoke with on the phone earlier) said we can’t get the price that’s available online and only payment through installments is available. I wanted the price online because I’m able to just pay off the full price of the phones in one transaction and it’s a couple hundred dollars cheaper than paying in installments (which is probably how they make money off of you). So, after all that work, I just decided to pay online and have it shipped to our house. Good thing someone was always home when the phones were delivered.
The process was just very frustrating, especially because workers from the same location were giving me different information. No consistency at all. I do commend that worker who tried to explain to me how it works because I know for a fact that I was being short with him. And although I was being a bit sassy (or maybe a little more than just a bit lol), he stayed patient with me and apologized for not being able to accommodate my wants.

Crap customer service. The gentleman who helped me didn’t seem to care at all when I went in to purchase the Samsung s6. I was debating on getting the s6 or the 6s plus. He wasn’t helpful at all with what I’d be using the phone for and what not. I ended up getting the s6 and I also purchased one of those thicker screen protectors. He offered to put it on for me which was cool because I suck at that stuff. Apparently he sucks too even though he repeatedly claimed to be the best in the store. Bubbles galore. I pointed all the bubbles out and made it clear I wasn’t happy especially since that thing alone cost $ 30. He assured me the bubbles would disappear in a month… well it’s almost a full year later… bubbles are more obvious and there’s even a tiny piece of dust trapped in there too :(I ended up selling the phone and getting the iPhone I wanted haha.

Worst customer service ever been there twice same salespeople especially the guy with the beard they must have a problem with local people both times we were never greeted we were waiting and they skipped us helped the white family which they greeted when they walked in the door felt like they never wanted us there go to the Waipahu its a lot friendlier total opposite.

Great customer service. Everytime I go in they are always so helpful. Very neat and clean inside. Always tons of parking.

I have been super surprised by the great service I got at this store. Luis, one of the Customer Service reps did an outstanding job. He helped me make the transition from a droid back to an Iphone. Transferred all of the contacts and photos over, and helped me save a lot of $ a month by changing from my outdated plan to a newer one.
One of the better experiences I had at a cellular store. Very pleasantly surprised.

I’d give no stars for this place! This AT&T store in Ewa Beach has yet to have the worst customer service ever… I normally would go to Waipahu or Kapolei for all my purchases/​payments but since this location has been convenient for me, why not come here instead right?
Well, here’s my experience.
I’ve been coming here since this location has opened and I must say all the (regular) employees are rude!
They don’t acknowledge anyone that comes into the store… They’ll make eye contact with you but don’t say shit like, «Hi»,“Welcome” or «How can I help you»! I had to ask what do I do in order to get help around here!
They have a kiosk that doesn’t accept credit cards! What’s the point of having a kiosk! So now the wait to see a representative is even longer just to make a fricken payment!
What happened to escorting your customers out the door?! If your going to escort someone out once, why stop now!
Lastly, I tried to return a defected device that didn’t exceed 7 or 14 days to return from when I purchased this item and they wouldn’t let me return or exchange it back to them because apparently it is not THEIR problem. Wtf?! They told me to call or go to the company to get it fixed!
LAZY I tell you!

Went there today, to finally upgrade my iPhone 4S to the iPhone 6. The second I walked in, I was pleasantly greeted by one of the sales associates. He gave me a little time to wander around, but was attentive and quick to help me.
It took a little time to get my new phone set up, but everyone who helped me (Jonah, Ike, and Colleen) were incredibly friendly. They answered all my questions, and took the time to break down better payment options. Another associate who had stepped in to quickly help with something, pulled up a chair for me because he noticed I’d been standing for a little while. When everything was all done, Colleen kindly walked me to the door to see me out!
I work in retail myself, and customer service is highly stressed and practiced at my job. So naturally, I look for the same treatment when I’m out shopping. This particular store definitely met my expectations, and I’ll be sure to return to them in the future.

I’ve been to this store twice to buy a new phone and have received excellent service. It is great to have a neighborhood store that I can stop in with questions. I’ve even seen the sales people at Starbucks at time or two and they remember me.
Two phones purchased here so far and you can believe the next one will be as well!

We bought a case for iphone and tried to return it, they have the worst return policy I ever had to deal with from a retail store, because it was over 2 weeks they wouldn’t let us even exchange it. This is why I love Amazon

This place sucks. Tried to pay my bill twice but couldn’t. The first time the kiosk wasnt installed yet and today the internet was down. Bad thing is you can’t pay your bills. You either had to go to another AT&T store or go online to pay. Another probkem is because they are a retail store, you can’t return any products you bought from another AT&T store. Only if they are retail, I’m assuming. Never am i coming back to this store.

Day 1: walked into the store and was greeted immediately by the store manager. I explained what was up and he led us down a no BS path of explanation into what they could offer us. We left without committing anything or spending a cent.
Day 2: walked into the store and was immediately greeted by the assistant manager. I told him I had decided that the deal was for us and he was ridiculously nice and helpful meeting our needs. It took a while to set up our contract and whatnot so I was in the store forever. Watched customers come and go, hooligans come in and take a million selfies on the iPhone 6’s and the staff never complained or was rude to any «customers».
Day 3: had an issue and ran to the store late. Super lucky that our assistant manager bro was there bc he bent over backwards to get us a solution. Same staff as the earlier day and bc of our weird situation took a while to figure out. We never felt like an inconvenience even though we were causing them to all stay late.
Bottom line: people are people. Be nice and they’ll usually treat you right. Might even help you a little extra. These folks I dealt with are awesome. Maybe don’t treat them like they are causing your phone problems and treat them like the people that can help you instead. Might work out better. A+ service.

Coming into AT&T at Ewa Beach, the service was awesome. The help we had was very fast, didnt have to wait like how we waited at Kapolei. The area in the store was very clean, smells fresh and items are nicley stocked, no shelves were empty. There customer service is excellent, dont have to wait around, there are lots of workers here to help all customers. Coming from the leeward side going to a place close to you and waiting for hours is not want I would like to do on a weekday. Just driving a little bit more and you get great and fast service. Plus they talk about all phones which I was not aware of the LG specs. I will be back again for my next upgrade.

I really love this location, it’s clean, the workers are welcoming and friendly. Whenever I’m here, I get help right away! Everyone in the store always greeting the customers as they walk in. Shayne (the general manager) is very helpful and nice. I always come in to this location if I need anything for my phone. And they surely do know how to add a screen protector because I always change my screen protector when needed and get no lint or air bubbles. GREAT CUSTOMER SERVICE!

Terrible service! And never have the phones in stock! Better to go down to Kapolei store! Much more competent!

The only reason I’m even rating this place two stars is because 1) I got helped extremely fast and the girl who helped me was very friendly and 2) the store is clean; only because it’s a newer location. Today, I went into the store to get a screen protector for my iPhone 6. I had asked the sales rep to put the screen protector on because well… I’m no good at it. I figure since they work in a store that sells mobile phones that it would be pretty easy for them to do. I was WRONG! They totally messed it up. The edges don’t stick and there is a finger print on it. They said that it was normal to have the bubbles and to just let it sit for 24hours??? I have never ever been told that before. I asked if the bubbles don’t go away can I come back and exchange it, the sales rep said yes, but I’m unsure if I want to go back because if I exchange it they may just mess up on it again. I really wish I could rate this place higher but I really can’t. I won’t be returning again.

This is worst AT&T Store! This AT&T Store located in Ewa Beach, near Teddy’s Burgers, must be a franchise or just an authorize seller store. The line is terribly long and waiting time is over 1 hour. The entire staff are all rookies. They have real difficulties changing sim cards, upgrading devices, and transferring data from old cell to a new cell phone. The staff however is good at cross-​selling you other of their services, plans, and cell phones. In short, the staff there are immature, inexperience, unknowledgable, no customer service, no help at all. I went to this AT&T Store, Ewa Beach location, because it is near my home. This is absolutely the first and last time I will visit this store!

Bad Service. Available reps but nobody acknowledged or helped! Was going to get a new phone but I’ll go to another store.

Call it opening jitters… or perhaps a low census, i didn’t come away from this place feeling wowed by their customer service.
After a solid six years of using the same cell phone — my dinosaur of a phone begins to crap out on me. I have been a loyal servant to this device and have had a love-​hate relationship with it. It lagged, blacked out, lost bars and became a nuisance to my existence — but I was still loyal. So it comes with great regret to part with such an antique. All good things must come to an end and unfortunately so… I must lay my cell down for one last time — which brings me to this location.
Let me preface this note with this remark, I HATE LEARNING NEW TECHNOLOGY. If it «ain’t broke, don’t fix it,» but in my case, it was really «broke!» Still, I. hate. learning. new. stuff… to be specific, the ins and outs of a new phone.
I was looking for a complete inservice for my new cell and wanted my salesperson to give me confident, assured answers. I got neither. Have you ever asked for directions from someone and they pointed every which way but the «right» way? Yeah… pretty much summed up my experience there. I got doubtful, unassured, «i’m not sure,» kind of responses. I just wanted to raise both hands up in the air and scream, «what DO you know?» If it weren’t for the fact that I really needed a phone «yesterday,» I would have waited to go to the other AT & T in Kapolei (check my review).
Since Unilocaling, I really dislike giving one or two stars and I usually try and come back just so that I can update my rating. But in this case, I doubt that I would go back because I left there more confused than when I started (and THAT my friends, is a bad thing!).
I am guessing that the salesperson just assumed that «everyone» should and would know the Apple products like the back of their hands. I unfortunately, do not fall into that category despite owning several Apple products. It’s a no brainer that customers will flock to this authorized Apple retailer just because of the location but it’s the customer service that will draw them back over and over again.