Starbucks

Three stars because Starbucks tends to be Starbucks anywhere. Starbucks is extremely good at generally having good service and the same atmosphere throughout all their stores. I generally have no complaints.
But tonight I went in to get 2 tall, unsweetened green tea lattes and one was significantly lighter than the other. Opened it to discover it was half foam! Would have returned to have them fix it but didn’t feel like making the trip. I was pretty annoyed, though.

I think customer service is great! However not today. So while I was looking at the menu, an employee said I had to leave because of my dog. Well at least she could’ve told me nicely and apologize that customers are not allowed to bring a dog inside. Or better yet Put a sign outside that says «no dogs allowed» for god sake, my dog doesn’t bite and she was inside a shoulder bag. So yeah. This SB isn’t pet friendly.

This Starbucks is my favorite it has tons of parking, a drive through, soft chairs, as you can tell by my reviews I like soft chairs, large table space for groups of people, and naturally a good supply of stuff to buy, eat, and drink. Overall top notch.

Just like any other Starbucks coffee location. Nice and simple. Very nice customer service. Not always constant on making drinks accurate, but they are still yummy

Horrible service, they don’t know how to make a caramel macchiato properly. Mine tasted like a plain, bland latte. No Service recovery measures taken. I am an ex starbucks partner & shift supervisor so I know what should have been done.
I ordered a single venti CM, got the drink and the weight was so light, like a cappuccino weight. I then tasted it and it just tasted like straight espresso. I went back to ask for it to be remade and told the female barista it weighed really light and it didn’t taste right. Instead of apologizing she yelled to the back and said «She wants it remade cause she said it doesn’t taste right.» That was uncalled for… she could have just remade the drink herself.
I watched the girl that made my first drink make it again! This time instead of doing the cross-​hatch marking in caramel sauce on top of the foam she squeezed the caramel sauce straight in and pretty much coated the bottom of the cup. Needless to say the drink was messed up again and tasted even worse.
I notified starbucks corporate to complain about the horrible service and they told me they would send me some service recovery (free drink) coupons. They never sent them. After telling them I still hadn’t received them, they responded and said they would send another set. That never came either. Starbucks is just full of crap.
I’d rather walk to the coffee bean across the parking lot. The people there are way friendlier and they have more coffee and tea options that are healthier and the coffee tastes better.

Location:
The first Starbucks in Ewa Beach is located in the same shopping center as Foodland and Longs Drugs. There are tons of parking in this shopping center but it can get packed during lunch and after work hours.
Ambiance:
The interior of this Starbucks have changed over the years. There is ample seating area inside and outside for students to study. I remember studying here during my college years and I think they had more seating then there is now. The ambiance of the place is a great place to get some studying done, meet friends or getting a break from the kids.
Merchandise:
I love the variety of products they offer such as the Hawaii cups and tumblers as well as seasonal K Cups.
Food/​Drinks:
They have the same food and drinks as all the other Starbucks. I never had an issue with the way the baristas make my drink.
No Drive Thru:
This location does NOT have a drive thru which is why I hardly come to this location nowadays. But I did notice that the few times I came to this location in the morning and afternoon that it is not busy as the location with the drive thru. So if your looking to get a quick morning coffee I suggest coming to this location.
Overall, I recommend this Starbucks especially for those looking to beat the morning rush.

This is my favorite Starbucks… Tons of regulars… I love the Iced white mocha americano…

You know you are a regular when they know your name and your drink before you even get to the register. Staff is always friendly and they always have a smile on their face. Some even automatically ring things up separate for you so that you can earn more stars!

Drive thru definitely needs to be more efficient, the line gets crazy during peak morning hours. I usually order the same drink and unfortunately this location has a different recipe each time. I would appreciate consistency with the blend.
But I must say the drive thru on Ewa hands down beats the Kaneohe location. Never ever go to that drive thru!!!

My morning Coffee can make or break my entire day. As a busy working Momma, my «me time» is the drive between dropping off the babies (two different locations), and work. My quiet time is a 15 minute drive… Coffee in hand, + my favorite tunes, ahhh! :-) Happy, happy, Joy, Joy!!!
Walking into Starbucks in the morning is my prize, my sanity! This Starbucks always gets my drinks right! I don’t have one drink, I mix it up depending on the weather & my mood.
Thank you, thank you for starting my day off right!

The staff is awesome, greets you with a smile every time, and takes the time to genuinely get to know the customers. Very auick in getting the orders out, and very minimal mistakes. Awesome team work! #TeamStarbucks

The people here can accurately take an order and make a drink. There’s usually not a problem with the service or attitude of the workers. However, this place is always packed with a younger crowd. Don’t expect to walk in and have a seat comfortably. The entire store is lit by the tens of laptops propped open and the sound of mouths moving about school work or «he said, she said.» Not to mention this parking lot sucks.

This Starbucks location is dim & oddly slow. I walked in & it was darker than other locations… I guess the lighting was positioned differently compared to other Starbucks I visited. (And yes the window shades were up not down).
When I ordered my food the guy was very chill and nice. As far as waiting for my drink I waited a good 8 minutes. That’s kind of long for one drink I think. There wasn’t a long line & there wasn’t anyone ordering like 15 drinks or anything so I had no idea why it was taking so long. The barista did not seem new & knew what he was doing. He was very nice & apologized for the delay. Other than the speed of service I will revisit this location again. Hopefully they’re a little more speedy!

This Starbucks is in the shopping center right next to my house so Im a regular here. The employees are always very nice and they remember my drink. Even if I usually order the same thing over and over again, some days I feel a bit more adventurous and I just ask them to make me some yummy. Basically they ask me if I wan something with or without coffee. Talk about special drinks, they come up with some of the best blended drinks and of course it is not on the menu. Super helpful when Im having a hard time picking out a drink. Also, if they make you a drink that you are «trying» they have no problem making your regular drink if you find that the new drink is not up to your standards, completely free.
The arrangement of the tables are good for people who want to go there to do homework and study. Usually have a pretty good playlist going, making it easy to concentrate. Only downside to the set up is that there is only two wall outlets. My advice would be to come prepared with an extension cord. The regulars have no problem sharing the outlet.
Just a tip, if you come around closing time, the staff will most times if not every time give you something free to eat. Usually left over pastries from the day that they are not able to sell. Not too bad seeing that they will take the time to toast it and give you all the fixings as well. I highly recommend THIS location over any other in the surrounding areas.

Much better than Laulani’s. Don’t understand how this place has less stars. I love the atmosphere here. The baristas Matt, Trey, Domo and Don are just adorable! Perfect place to just chill, plus they actually talk story! And they’ll get your order right (;

For those of you that know me, I am a Starbucks «junkie.» I love good coffee and as we all know, Starbucks is known for that.
This location opens the earliest in our area, which is convenient. However, it is the worst location I have gone to for Starbucks. I think they need to either retrain their staff and leadership, or «clean house.»
So as the saying goes, «3 strikes and your out.» Well after three consecutive days of poor quality, I’ll take my business elsewhere.
Strike 1– Order a grande, my cup is half full. Paying $ 5.00 for a HALF of what you stated, dishonest. (By the way… the value went down to less than a dollar on an already overpriced beverage).
Strike 2– Order a tall, again my cup is half full. *Note the picture I added*
Strike 3– Order a grande soy, get a grande Nonfat (the taste difference is HUGE, this was a nasty, nasty tasting coffee.) If I didn’t know any better it was almost like it had coffee grinds in it.
Is it really that hard for you to get a simple order that every other location can get correct? Maybe you need to drink some coffee before serving your customers to «wake up.»

This was my first time visiting this location. I have been to many Starbucks across the island.
There is a lot of parking you never have to worry about not finding a stall.
The staff is very pleasant and they made my tea really quick without screwing it up. IT was made perfectly. If I’m down that side again I wouldn’t mind visiting this Starbucks again.

This is the first time I have physically been to this Starbucks. However this is our Starbucks we frequent for work coffee runs (best thing by the way!). I don’t do the runs often (Clearly, as this was my first time in our «coffee run» Starbucks!) However — Service was wonderful! And funny!
I ordered all 10 drinks, with my drink being the last I ordered. As I am ordering my unique drink (I honestly bet no one else on the island gets it!) the lady laughs and goes «I know this drink, but I don’t know who it belongs to.»
I asked what she meant. She told me «One of your staff members always get it. It is so unique. I think we all know it now because when we first heard what it was it was so unique.»
I laugh. She looks at me like I’m a bit crazy and then goes «It is your drink, isn’t it?» I say yes. She smiles and goes «Now I can put a face with the drink.»
Thank you Starbucks for making me my wonderfully delicious special made Chai Frap. Thank you Starbucks for recognizing my drink (And now me because of my drink). Thank you for your kindness with putting up with my large order. Thank you for your speedyness in making all my drinks. Thank you for putting up with my place of employment and our large drink orders each time we come. You rock!

I went this morning thinking I could go in for a quick drink and breakfast. The line was out the door. Now, the downtown locations are always out the door but the line moves FAST. Not here.
When I approach the register, the first thing I notice is the lack of SMILES and chipper greetings which is what I’ve come to know from the other locations I frequent. My daughter orders, then I proceed to order. I am a gold card member with a card that is set to auto reload thereby giving me the convenience of NOT having to carry my wallet with me. Well, she rings me up, asks if I want a receipt. I decline and she rushes off as she loudly says YOU OWE ME MORE MONEY!
How unprofessional can you possibly be? Rather than come BACK to your station to deal with the «shortage» you yell it over the other cashier? Really? She comes back and I ask her again, «WHAT?!» She says my card is short and I owe her more money. I explain that my card is auto reloaded and there shouldn’t be a need for a separate card or more cash. Now, instead of going back to figure out where it could have gone wrong, she tells me to go online and CHECK my account. W T F?!
The line is getting longer by the minute and for all I know perhaps that was her way of chucking me off to get to the next customer. Who knows? At any rate, it was completely unprofessional. My blood is boiling. But rather than deal with her I hand her my OTHER credit card. The SAME card that is used to auto reload.
I get online and guess what? I have TWO charges on my credit card. One for the auto reload and ANOTHER for the amount that she said I owed.
Now, I’m LIVID.
To add insult to injury, it took forever for my food and my drinks. I should’ve gotten my heated sandwich and wrap WAY before the drinks were done.
I did send a comment via the starbucks website about this incident and hope that something is done about it.
For the love of god, TRAIN YOUR PEOPLE! At the very LEAST, please teach them customer service 101.
Now, aside from the crap service I got, the place was extremely crowded and dirty. I saw two cashiers and one girl concocting the drinks. Once in a while miss rude can I take your order would switch over and help her make drinks. While RUNNING back and forth she slips and falls. It looked like a fast and hard drop though she insists she caught herself.
This tells me not only do they not have basic customer service skills, safety isn’t first in this work environment. If it’s WET, MOP IT UP. Don’t ignore it cause there’s a line. I used to work in food service so I know that it’s hard to do when you have a line to timbuktu with disgruntled customers waiting to be served. But it’s not worth getting hurt.
I’m guessing a manager wasn’t there this morning cause the place was a wreck. If there was, what a sad sight.
I’ll stick to Starbucks in town. The Kunia one, although closer to home, is just a smidge of a star higher than this location.
UPDATE: 10÷2÷12 I got a response from corporate and they apologized for the ordeal and said they will forward the info to the location. They also reimbursed me the additional amount I had to pay onto my gold card because it DID auto reload and I shouldn’t have had to provide my cc. Still, I will not be coming back to this location again. I will however, continue to be a Starbucks customer elsewhere.

What happened to the interior? It’s smaller from the renovations and the outside seating area gives you the heeby jeebies because it seems like cooty town.
When this first opened, there were comfy chairs and tables but now there are tiny tables with uncomfortable chairs.
Their outside seating area had tables and umbrellas but that has disappeared with leaving only a few tables and chairs that are against the building.
The music? What happened to the music that was so cool cat and groovin’ with a mix of old and new?
I think management needs to read the book, Onward, by their CEO Howard Schultz to get their innovative juices flowing to spice up this location in regards to business and overall establishment.
They may have jazzed up their barista area but their customer area side is sadly neglected.