I ended up working for the last few months with the BBB which proved ineffective. My final offer was simple: Send the president of the company over to see the issue. You’d think a business that cared about its customer’s would do this since this was a formal escalation, right? You’d be wrong. You can look up the case at with this case #: BBBCASE#: 16050552 This business is THE reason not to go with«service group» based contractors — they subcontract then slap the marketing engine on the side of someone’s vehicle to make it look like one company. Then there is ZERO accountability. That’s what you get with Rooter-Man.