Primo Hoagies

Got the nonna’s veggies & the broccoli rabe was inedible. It was doused with red pepper. We were in a rush that day (FIL in ICU & daughter making penance that night) so I called the next morning. The manager & owner was SO unbelievably rude. He said «what do you want, we’re busy over here». Total douche bag. Will NEVER go back. Explains the bad location & empty parking lot.

The extra sharp provolone they use in their subs is outrageously delicious! They do t skimp on the meat and cheese, but also don’t go overboard. Perfect subs every time. Very clean location. Best for take out, inside ombiance is lacking and utilitarian.

Quick service, clean environment, and delicious hoagies.

Yummy, yummy, yummy! I had a hankering for an Italian hoagie today. I took a lunchtime run to the Downingtown location. I was not disappointed! I ordered the sharp Italian with long hots & sweet peppers. Let me tell you it hit the spot. Full of flavor and perfect amount of meat. I could only eat half and since I ordered it «dry» I will save the other half for my lunch tomorrow. I did read the reviews from other people, but this was not my experience… just saying. Try it for yourself.

Stopped in this weekend to have lunch on our way to a wedding. We ordered two primo sized hoagies. The person at the register was fine, but didn’t ask us what we wanted on the hoagies. We sat down and waited expecting maybe they put everything unless otherwise told. When we received the sandwiches, there was nothing. My husband went up to ask and was told you must request any sauces/​veggies. I found this to be ridiculous since I’ve been to many sandwich shops, including other Primo locations and never had to request these before.
The food was good after it was corrected and the counter guy was very kind about correcting the mistake. The sandwiches were stuffed and I couldn’t finish mine despite being starving. I would return, but I hope they consider asking what toppings customers would like when ordering.

I like Primos Diablo tuna. the 3 stars is not for the food but rather for the arrogant ass at the register that took my order. I ordered 3 hoggies. He heard me order something I didn’t. When he told me the bill was for $ 51. I said «for 3 hoggies». He said yes and told me the large was $ 20. Ok so I read over my bill while waiting. There was an extra hoggie so I immediately told him to not make it and refund me the money for that hoggie. Instead he argued with me and said I ordered that hoggie. What did it fing matter what he thought or heard. But he continued down that path. the Hoggie wasn’t even started. I told him just to take it off my order. He asked if I wanted cash because he could not return the funds to my cc. I said cash or returning it to my cc, either way. He then said how about a gift card. I said no and the conversation went in that circle again. Finally a girl came over and said we can return money to the cc. She removed the charge and in 24 hours it would be reversed then she recharged my cc. O yes I will be watching. And do you know what the arguementive twit did? He stomped away. He did not even watch and learn. Like he is never gonna f up again.

The employees at this location are MORONS. The order we placed today was the THIRD time they screwed it up and gave us a sandwich we did not order. I guess shame on us for giving them another chance. We will never ever go back.

Let me start off by saying that this place is corporate-​ized. Which I generally don’t like. The prices are not super cheap but moderate. It took $ 10.50 to fill me up without and drink. This was the Primo size which is what I’d suggest if you are hungry.
I got the Turkey Schwartzie and it was good. The standouts in flavor were the 1000 island dressing, which was superb, and the turkey, which tasted fresh and delicious. The bread was very hearty and good, but not great.
Overall, the lunch atmosphere was inviting and casual. It does feel pretty franchise-​y though. If that’s not an issue for you, check this place out. My sandwich was very good.

I wish I could give this 0 stars for extremely poor customer service. After my husband and I ran some errands at the Exton Mall, we wanted to pick up some hoagies to watch the Eagles game with. When we got home, we found that they gave us the wrong hoagies. Marked wrong and everything. When my husband called, they were very uncooperative. They refused to make the situation right with us– they wouldn’t even entertain the conversation! I’m pregnant so I can’t eat deli meat so I was extremely disappointed.
We asked to to speak to the manager, we literally heard the manager say, «who cares, just hang up on him». The young girl on the phone even confirmed he said that because we heard him clear as day. I cannot believe that Primo’s would treat their customers like this or employ managers who speak to customers like this. He also refused to get on the phone because he was too busy. Too busy for a paying customer??? If we didn’t live so far away, then we would have been back demanding our money back in person.
I feel cheated, ripped off and extremely frustrated with the lack of customer service and the ruddiness we experienced today. I will not be coming back here and I will find other ways to get the word out on social media. This is just extremely upsetting. On the Primo’s website, it states «our customers are important to us» — clearly they are not!
Hopefully I influence at one one other person to eat elsewhere or another primo’s instead of this location.

If you’ve been to the Primo’s in the Wells Fargo Center don’t be fooled. It’s not the same. They basically premake it all and then just slop it onto a roll for you. Not the same!
I had a training scheduled and checked my Unilocal app to see that a real Primo’s Hoagies was the closest stop for lunch. How do I fall into this type of luck! I’ve ordered these at work a few times before and they have always been good, so must try out this new location. Place was small but they had stuffed hot peppers and olives as free trials sitting on a tray at the order counter. You have won my admiration.
I ordered the Suprimo which is Prosciutto & Fresh Mozzarella with Roasted Red Peppers. If the description doesn’t get you then you have no soul. Upon receiving my order I bit in with a side of salt and pepper potato chips and a cold soda. A great hoagie and worth your time. If you are not the proscuitto type like me then maybe a Schwartzie is more your speed. Corned beef anyone? Had those before and it’s another gem.
Place also had a large screen television with ESPN right by the tables where you eat. Have to stay up on who’s getting arrested in the NFL while eating my hoagie. Give this place a try!

When things get crazy in the office… when we get tired and cranky we call primos in exton and order the WACKED CHICKEN HOAGIES get a side of long hots… it doesn’t get any better than that. The mood goes from sad to happy in just one bite.
great hoagies… Real Italian… approval by one who is 100% Italian. Great folks there kind and courteous

I have been coming here for close to 4 years now and I can testify that it is as good or better than it was when I first started to come here. The staff is very friendly and helpful. It is with out a doubt one of the cleanest places in Exton. Rarely do you see employees with out gloves or messes behind or in front of the counter. I have also had the pleasure of meeting the owner on multiple occasions and after talking to him for less than a minute you can tell how passionate he is about his stores. Can’t find a better place to have lunch.

My wife’s hoagie had a wad of chewed up gum stuck to the side of her hoagie!!! Obviously, unsanitary practices at work. The two teenage girls at the front counter being unprofessional & rude should have been the tip off. Disgusting!

After all the advertising, I expected better. This was my first time to try Primo and the new Downingtown location… Called in early… arrived in 15 minutes and had to wait another 15. Plenty of good meat, but skimpy on the lettuce and tomatoes. White bread hoagie roll was forgettable. There was no balance to this hoagie… just lots of meat. This is supposed to be special hoagie worth the trip. Born and raised in Philly… here for a legitimate 50 years of hoagies… I have better.

The best hoagie I have ever had.
Turkey Schwartzie & roast beef schwartzie.
Combo of the cole slaw and russian is phenomenal.
The Thumann’s (?) meat is amazing.
I can’t really see anything else tasting as good as these two but I’m definitely exploring the menu some more.

Primo has the best Italian hoagies outside of the Italian market in Philly, i love the sharp mild italian and i cant get enough of them.

Its a primos. If you’ve eaten at one you know what youre getting. Delicious hoagies on good bread. A large selection of hoagies. I’m not sure how customizable they are, but I imagine they would be accomodating.
Im a big fan of the Diablo line of hoagies that add some spiceyness to the standard hoagie. The veggie diablo is awesome.
My biggest knock is the speed of preparation. This isn’t a comment on this particular location but the primo brand in general. Its more of a psuedo quick service, because I feel like I typically wait 10 minutes for a hoagie even when the place is empty. I would. imagine therefore you might be waiting quite a while during a lunch rush.

Primo makes sandwiches that would make Joey Tribbiani weep with happiness.
Three things to remember when you’re ordering at Primo:
1. Always order the Primo size or larger. Doing so means you get the ‘good bread’ — the kind with sesame seeds.
2. Keeping rule number one in mind, know that you’re getting a substantial sandwich. This isn’t some teeny mincing morsel served with afternoon tea. This is a gut bomb that will have you loosening your belt and groaning with pleasure.
3. Quality isn’t cheap. Some sandwiches will cost upwards of $ 10 and yes, you could probably get two for that price elsewhere, but I can assure you — they will not taste nearly as good.
My standard order is a slight twist on the Veggie Diablo. A regular Veggie Diablo is a lip-​tingling combination of spicy fried eggplant, garlicky broccoli rabe and sharp provolone. I add bruschetta to the mix and get some fresh tomatoes, onions and olive oil. A great addition for two reasons:
A) It tastes out of this world.
B) The bruschetta softens up the crusty roll.
Service is quick, staff is friendly and though pricey, the sandwiches are definitely worth it.

Some days, an elegant candlelit dinner for two in a rustic farmhouse with food prepared by a chef-​owner creating delicate yet sumptuous plating is exactly what is ordered.
Then there are NFL Sunday afternoons.
If you are looking for a solid «Philly style» hoagie outside of South Philly, Primo is probably one of the best chains you can hit up. I was very happy to find out they’ve opened one in Exton.
The Exton store is pretty similar to the other Primo locations I’ve been to, other than the seating is larger, with a few LCD TVs set up to catch the game on TV — That’s a nice touch vs. the take out locations.
However, you don’t go to Primo for the seating and ambiance, you go for the hoagies. Their italian is one of the better ones I’ve had (particularly from a chain), but they have a TON of varieties. The chicken cutlet with broccoli rabe is also extremely good. And as always, the best part is the bread — They use crusty rolls that absolutely make the sandwich.
As far as sandwiches go, they aren’t cheap. But you definitely get quality with them. And nothing beats a hoagie, some chips, and a beer while watching the game with friends.

I grew up eating Italian hoagies in West Chester and the surrounding area — many of those old deli’s simply don’t exist or have changed so much I don’t recognize them.
I’m old school when it comes to what I expect on mine. It’s simply really — the combination and amount of meats/​cheese, the bread, and the condiments are pretty well understood. So how come you there are so few really good Hoagie shops?
Primo is my speed. Total old school. I heard about it this summer, and went to check it out. Now I’m hooked. You’re gonna pay more than a lot of places, but man is it worth it. Just thinking about their hoagies sets my mouth to watering. It a generous sandwich, made with a fantastic selection of meats, sharp provolone and their own recipe for the rolls made by one of the leading philly bread companies. It even beats John’s, and Foster Boys in my opinion.
Sorry I can’t speak to their many other types of hoagies and sandwiches, but if they are anywhere close to the Italian, you’re in for treat.