Bob’s Cycle Center

Great people great service! Always willing to go above and beyond!
Everyone was super helpful in helping me with my husbands bike purchase, which was a surprise.

Todd was very helpful and patient with all of our questions. Definitely didn’t seemed rushed or pushy, will go there again.

I bought my bike here with the help of Dave, he was awesome! I got all the info I needed to make a great choice on my new bike! I bought a Felt. If you haven’t heard of Felt you need to check them out! I’m so glad the I found them here. And thanks Dave for your info and patience with my one million questions. If you need a bike get down to BoBs and talk to Dave he will square you away! The turn around time for any services or repairs are always quick too! I had some thing ordered and installed super quick I was back to huffing and puffing the trails of Auburn in no time at all! I will be back to get my girl friend a new mountain bike so we can go hit the trails together. Thanks agains Dave!

I’m fairly new to the whole biking thing for the fist time since I was a kid. These guys are so helpful and cool and nice! Outstanding customer service. Chris Townzen was working today when I went in with my fiancée to purchase some new pedals. He was so helpful and he even spent a lot of time helping to properly readjust my new bike that I bought somewhere else. There was another Chris who assisted me last week in buying a new bike rack and he was awesome too! I wish I had discovered this place sooner! The location is very convenient because its close to the river and the bike trails where we often have our bikes in tow. I will be coming here to upgrade to a higher-​end bike soon. They already let me ride one they had in their showroom around the parking lot and I want it now! Haha. Thank you so much, you guys!

My wife and I went on a ride today. About 8 miles in, her derailer stopped shifting. She managed to ride for 7 miles and we found Bobs. This place could have been like the place we stopped at earlier that said we would have to wait over an hour for any work to be done after spending $ 200 in their store.
When we showed up at Bobs, it was obviously busy but they took her bike right in and not only fixed the derailer but also performed other work on the bike.
Bobs clearly takes care of their customers and also shows that they care about the rider!!! They could have easily told us they were too busy, but didn’t and got us back on the road. Thanks to the guys who worked on her bike and to the people. Everyone there was very warm and welcoming!

My Fiancé recently purchased his bike here to use back and forth to work. They were having a great sale, staff was very friendly not pushy at all. Didn’t pressure him about buying anything else or try to upset. He ended up needing a different seat that was more comfortable and he took it and got it all changed out for him no problem. Will be back for any bike needs!

Came in to get my bike fixed and it was done very quick. Great service and great advices were given. It has become our go to place for bike advice and maintenance.

Very helpful, polite, courteous and attentive to this old lady customer. The store was laid out in a way where I could find products I couldn’t find in other bike sections, like a combo bag-​tools-​pump item which I’ve been looking for. Good selection of high end and less expensive products. Mostly just nice to walk in and hear «how can I help?» It was refreshing. This is my new favorite bike shop

Great customer service! Love the guys working there super helpful, David to be specific. Saved my day and fixed my bike right up.

I have an awesome new Trek Domane. Loved the service and the price from Chris. No pressure sales and he went the extra mile to track my bike down from Treks warehouse. Bought it on a Sunday and it was in and built by Wed. Rode beautifully from the first ride out. Love this store.

It’s very unfortunate to hear some of the reviews. I have been shopping at Bob’s Cycle Center since I was a kid and I have always received excellent customer service. I noticed that one review mentioned he went in to buy a Specialized bike and Bob’s Cycle Center has not been a dealer with them for years. I’m writing to stick up for Bob’s as I am a loyal customer who will shop at no other bike shop.

These guys suck. They never have anything I need and after my experience today, I will never give them another shot. The only reason I would stop in this place was because they are just 5 minutes from my house and only for quick repairs. However, after waiting 20 minutes for them to open at 10am on a Saturday morning, and told they couldn’t complete the literally, 2 minute fix on my bike (I just needed to get one pedal off), I will never set foot in here again. Went to River Rat and the guys there took care of me quickly and at no charge! Stay away from Bob’s Cycle Center. There are way better shops in Sacramento like Mike’s Bikes and Bicycles Plus!

I have had several good experiences at Bob’s Cycle Center. In April the helpful sales team there set me up with an awesome road bike, on sale since it was last year’s model. Then last week Pete helped me convert my beach cruiser into a commuter bike. He had all the equipment I needed including a seat bag, thinner tires, good lights, new handlebar grips, and so on. He completed the work quickly, too. Pete is also very friendly. It was easy for me to talk with him to describe my exact needs. What an excellent experience!

My husband, myself, and our four-​year-​old daughter stopped by Bob’s cycle shop in Fair Oaks California 40 minutes after they had closed not realizing they closed at 6 PM on a Friday. As I stepped out of the car to read their hours of service on the door a gentleman (by the name of Chris) went to the door of an already completely closed down shop, gates shut, locked up and all, to kindly find out what it was we were looking for, (which were pedal straps for my husband’s bike) then invited us all into his shop to help us find what it was he needed for his bike. Found it, bought it, and we will be returning to this shop for any other cycling needs we need! Any company with customer service as amazing as that, opening the doors and helping a customer on a Friday night of all nights, 40 minutes after locking up the shop, is going to go along way! They now have customers for life, and we will only recommend Bob’s cycle shop in Fairoaks California from here on out! Thank you again Chris, that was awesome!

In the past month I’ve had to visit Bob’s Cycle in Fair Oaks several times. Once to get new brake pads for my son’s bike and 2 times to get my bike tuned up and then picked up. Each time I entered Bob’s I was greeted by someone ready to assist me. They truly know what the words «Customer Service» really means. I would recommend this place to anyone.
Otto M.

New to Sacramento and my bike got a little beaten up in the move. Was a walk-​in at Bobs sat. afternoon. Was immediately greeted on entry and was introduced to «Pete» a relatively new transplant from Oregon. I mentioned that my bike needed a tune-​up after being transported. Pete offered to get my bike out of my truck, and said he would put it on the «rack» to check it out. This guy was like a formula one mechanic… He adjusted and cleaned gears, adjusted brakes and topped up tires with proper pressure… with a smile he said no charge and enjoy riding… Best service I have ever had in a bike shop… I’ll be back to buy my new road bike here for sure!!!

Talk about great Customer service. Kids decided they needed new bikes for spring and I needed new tires and tubes for my road bike so we thought we rolled to Bobs. 1 guy behind the counter helping a young lady, 2 guys in the repair area and us on the floor for 20 min. After nobody says as much as hello I stand at the counter for 5 min waiting for someone to say anything. Not a freakin peep one out of any of these 3. At this point I tell the kids put back the helmets and push the bike back in and lets go. My son drops his phone and now dude says Oh! Well at least they spoke one word before we left. I will never support this any business who thinks they don’t have to greet or help their customers. Thanks for Nothing…

Man this place is foolish. I was given the owners personal email because I wasn’t getting any answer from their website email. I am in a group of enthusiasts who are all looking into forming a team to participate in local races, and we all decided to purchase new road bicycles. I emailed the owner; we’ll call him Hayne Will, he never answered. I wrote him three emails over about a month… and nothing.
So, I took my business to another bicycle shop, where I found out a lot of interesting information about Bob’s Cycle Center, and Mr. Will. Turns out, I am much better off in finding this other shop, they are knowledgeable, informative, and most importantly enthusiasts. These guys actually like to ride bicycles and not just sell closeouts which is a detriment to their own business model, very basic business fallacy. I used to frequent Bob’s for the occasional tube, it seems as though they’ve gone through a lot of employees lately. No familiar faces left… I guess this is all a good sign to move on. Good luck Bobmart.

I would not recommend anyone buy a bike from this place. They have individuals that have no knowledge on how to fit a person to a bike. Bought a bike 6 months ago… for $ 1100.00 only to find out it is to small for me. When I go to buy a bike, I expect the people selling it to me to be trustworthy and knowledgable about their products, since I had no knowledge at the time. Now that I have been seriously road biking for 6 months… I have come to realize this bike is too small and does not properly fit my body. I went to another bike shop… where the workers actually had the knowledge and experience in biking to help me. I ended up having to purchase a larger bike.
Bottom line… if you are looking into getting into road biking… don’t buy here… you will regret. Customer service is poor and so is the knowledge.

I have been here a few times now dealing with various odd problems. I have always found the staff to be friendly and very helpful. My questions have been answered openly and with the experience I wanted.
I never come in and find the place empty (steady stream of customers) and normally there are plenty of staff. The mechanics have been very good about checking if I need some assistance and I have seen the same service provided to all who come in through the door. I have read some other reviews and don’t know what happened but overall this is a great bike shop staffed with friendly, helpful, and very courteous people.
They have a good selection of bikes of different manufacturers. And have been able to get me everything I wanted. I even had to have some parts custom ordered for a unique bike i had and they were very helpful and got exactly what I needed that I hadn’t been able to get anywhere else.