Scandinavian Designs

Won a couch in a store contest, so obviously I’m thrilled. SD was great about it on the phone and in the store. The delivery was a little earlier than scheduled, which I told them would be a best case scenario for me. From start to finish, it was a great experience. And I love my couch.

We purchased a leather sofa back in 2007 manufactured by the DeCoro company. Last month the frame on the sofa cracked in the front. I still had the warranty card and was happy to see the manufacturer offered a lifetime warranty on the frame. When I called the store to see how I go about getting it repaired, I was informed that the DeCoro company is no longer in business. However, Tiana had all the purchase information in their system and asked me to email a picture of the warranty card and a picture of the sofa. She called me back a few minutes later to tell me that the store manager said Scandinavian Designs would stand behind the manufacturers warranty and pay for the repairs! A few days later they sent someone out to our house who assessed the damage and repaired the sofa. EXCELLENT CUSTOMER SERVICE! The store really went above and beyond anything we expected. Thank you to Tiana for her help, and the manager who approved the repair.

The store has great selections but not very good service. I was so excited to have finally ordered a couch for my new home, and I waited 6+ weeks, naively believing their words that they’ll call when the couch arrives. After 6+ weeks, I call to see if they had any updates, and they tell me, «sorry we forgot to call.» Really??? When were they going to call??? And now I have to wait another week because all deliveries are booked, and they only deliver on Wed, Fri, and Sat. I’m so extremely disappointed. If you ever order from them, call them every single day after the minimum processing period passes (mine was 4 weeks; they wouldn’t tell me when the couch had arrived so maybe they had it 2 weeks ago.)

We bought our whole office furniture here. Furniture is top class but very poor customer service. They delivered a file cabinet which was locked and had no keys so they told me that they will send someone at my home to open the cabinet for me and then send me a replacement lock which I can change myself. The replacement lock arrived in about a week and they were short on postage so I had to get it from the post office by paying them since I needed the lock.
Then I bought an office chair from these guys and they told me you can pick it on Thursday after 3 p.m. I could not go on Thursday but I went on Friday in the morning all the way from elk grove only to be told that our warehouse opens at 2 pm and we cannot help you since it is printed on your invoice. So I go again at 2 pm only to find that my chair was not assembled and the guy assembling my chair was present at the reception desk in the morning. He could not give me the chair in the morning when there were no customers and their warehouse and store are connected and it is not like they are controlling any traffic or flow of customers.
On top of it, when I told him that you could have given me the chair in the morning and I would not have to spend 3 hrs at a café waiting for the warehouse to open he rudely replies «yeah it is very expensive to sit at a café for 3 hrs you spent a lot of money».
Just because you have a good product does not give you any rights to be rude to your customers.

Worst customer service ever. Apparently hours of operation for warehouse are posted on my receipt not anywhere else. I have tried to coordinate my pick up three times and was told on the phone clearly and rudely that hours re posted on my receipt sorry! She was so short and rude and did not care for an upset customer. I will shop elsewhere and recommend everyone else does as well.

The table starts as a twinkle in our eyes as we browsed the isles at the Fair Oaks store. We find the perfect table. Except the color we want is not in stock. The manager tells us that he can special order it, but it would take 3 – 5 months to deliver from Denmark. We decide that we can wait and purchase it in full.
Four months later, I decide to call the store to inquire on the status of the table since I’ve had no updates. The woman I speak to says it is on a container in Oakland and should be delivered in about 3 – 4 weeks.
Approximately 6 weeks later I call the store, again because I hadn’t received an update. At this point, they says they don’t have a status to give me, that it was strange that it hadn’t been delivered, and that they needed to contact the warehouse. They’d get back to me on Monday.
Monday comes and goes. I call again. Again they tell me they don’t know what is going on, that they haven’t heard back from the warehouse and they will contact me after getting info from the warehouse.
The manager calls me and tells me he is having difficulty finding the status on the table, but would call me when he found out.
Many days pass. No word from the store. I call them again and this time they told me it might still be in arriving in Oakland or it still could be in Denmark, they do not know. No further info is available. However, if it were on the container arriving in Oakland, it would be delivered by the end of July. They offer me a 10% discount and free ground transportation. I tell them I am unhappy and wanted more compensation. They say ok, the manager will call me back.
The end of July approaches. No word from the store. No word from the manager regarding the discount. I call the store, the new ETA for the table is the beginning of August. The person I speak with says the manager was supposed to call me. I slip further into unhappiness.
The bitter end of July arrives. I get a phone call from the store. It is not the manager. They offer me 20% off and tell me the table is ready for delivery on August 5^th.
The delivery service calls me and schedules it for 10am to 2pm. She says that they will try to be closer to 10am.
It is August 5^th. 3:42pm. I’m still waiting for the table.

I went to the store looking specifically for an Akornes Stressless recliner and ottoman. They had several styles to choose from and the salespeople were more than helpful. If I was going to spend upwards of $ 2000 for a chair, I wanted the perfect fit. I spent a long time looking and trying out recliners not able to make up my mind. The sales people never rushed me, said I should sit in a recliner and read or even take a nap. I finally chose one. After I took the recliner home there was a small problem with the ottoman and they quickly resolved the issue without a hassle. Very professional, courteous, and knowledgeable!

If you have been following me you prolly have been wondering WTH??? It must be bc three’s a charm with me for some odd reason. Okay see what I mean?
Anyhoo, it was the third time I have been in this store. After multiple times shopping for furniture at so many different locations for the past three months we finally decided on this store. Christine was just awesome and she didn’t follow us around like a lady who did at another furniture store like car salesman. Yuck! When we had stepped into this furniture store I had fallen in love with so many of their items. We almost didn’t even come to this store in the first place being stereotypical and ignorant basically is what it comes down to it.
I think most of their furniture is very modern and contemporary. If that is your taste then you need to check this furniture store out otherwise you may kick yourself for not doing it sooner. They do have several locations in town unfortunately none that are close to where I live but at least we were able to drive to here with not a problem.
I was told they are opened seven days a week unless there is a holiday. I would call the store ahead of time just to be sure. There actually is someone that will pick up the phone as long as you hit 3. We had ordered a custom sofa through another entirely different store but decided against it as the prices were exorbitant. That is definitely NOT the case here.
We will definitely be back! See you soon Christine! We love your furniture here at Scandinavian Designs!!!

We’ve bought furniture here for years and have visited the few other contemporary or modern furniture stores in greater Sacto. This has the best selection and prices overall.
As to customer service. We work ONLY with Tiana. She is absolutely the best. The others are indifferent at best on their good day. I wish HQ would read these reviews and retrain those useless clerks or fire them.

Awful customer service. Will never step foot in this store again. They never bothered to call me to tell me they had a back ordered item back in stock, so I could have it delivered. When I called, they made it sound like it was my fault and were very unwilling to work it out. Cancelled the order, and they were giving me a hard time on getting my refund back. The Rocklin store is much larger with much better service.

Great furniture and they must have hired new staff. Came in on a Sunday. We were greeted when we entered. Asked the representative, Tiana, a number of questions, some she knew the answer to and a couple she found out the answer to while we shopped. She came and found us in the back of the store with the answers. She was very friendly and helpful. Glad to see the change from the last time I shopped here a year ago.

I typically go for contemporary /​mid-​century style so Scandinavian Designs is often my first stop. Things are nicely displayed, however, the building itself could use a makeover. No sign on the building? What’s up with that?!
My home office is on the small side and I was looking to maximize the space with a wall unit. The salesperson asked me to measure the room from baseboard to baseboard and when I returned with the numbers he was able to draw different options out for me to better visualize the space. I went with the Royal line and could not be happier with my choice! It’s beautiful (when I keep it organized, that is)! I’ve had the office furniture for about 4 or 5 years now and it still looks brand new.
More recently, I went back to this location to check out couches and accent chairs. Low and behold, the same guy that helped me with my office digs is still there!
After planting my rear on just about everything in that store, I bought the Bloom couch and matching chair. I love the tufted look and tapered legs, but the price is what sealed the deal.
I’ll be returning after the holidays to shop for a bed and will update my review afterward.

Nice furniture but extremely poor service. 5 sales people at the main desk on a Monday afternoon. I was the only customer in the store and I must have been invisible.
I finally had to motion someone to come over to answer some questions on a sofa but it was obvious that the salesperson did not know much about the merchandise and was not interested in offering other options. She quickly went back to the reception desk to chat with the other staff.
Nice showroom but one gets more help at IKEA :-)

I have a new house and searched 14 local furniture companies for the right look. This place had the stuff! But the staff were awful – totally ignored me the first two times I came in. With prompting I found a staff person who was helpful but at the next visit –when I was all ready to make a $ 4000 purchase – found she was not available and Greg (the Manager it seems???) was rude and downright argumentative. He also refused to honor the small special deal (5% off on office furniture) that the other sales person had mentioned and that was honored when I went to the Rocklin Scandanavian Design with my business in tow.
I can’t imagine why anyone would shop at this store when a larger, more friendly and accommodating staff can be found a short drive up the way.

I have been a fan of Scandinavian style furniture since way back.
When my mother decided to replace her 50’s vintage furnishings in the late 60’s I helped her pick out Danish Modern pieces. In college I even went to school briefly in Denmark to study decorative arts: furniture, textiles, ceramics, etc.
Recently when my sister came to visit, she went online to show me the new, larger, teak table she was going to get for their new house that would go with her chairs and replace the teak table I had given her years ago that would now be too small. That is why I had Scandinavian furniture on the brain and decided to check out the Scandinavian Designs store when I was on my way past in Fair Oaks.
This location is easily accessible off Sunrise Boulevard at Winding Way, and there is a large lot for convenient parking. The interior is spacious and is set up in vignettes so it is easy to see how the furnishings would work in a room. There are decorative items for sale as well as furniture.
There was a difference between the style I think of and what I was seeing, as much of the furniture pieces were less diminutive and sleek-​lined, and there is a lot less teak and more glossy finishes than what I think of when I picture Scandinavian design. No doubt there are materials availability to consider, and furniture has been up-​sized and altered to fit modern American taste. There are choices of fabric on many of the items that can be ordered.
When I first entered I had been greeted pleasantly and asked if I was looking for anything in particular. Before I left I was asked if I had any questions, and was offered a catalogue that shows many of the products they sell.
I am not in the market to buy any furnishings just now, but for someone who is, I think this would be a good place to check out. I much preferred it to many of the other furniture galleries I have visited since moving to northern California.

This store is not nearly as nice as the one in Rocklin. Same great stuff.
I like going in and seeing a nice space with the furniture staged. Here, they have an older building that they moved the furniture into and each staging is next to each other. It’s like a big warehouse and because they’re one set next to another, it felt too close for comfort for me. It gives me a headache. Have some rooms set on a platform or something. break it up.
I prefer the showroom and service of the Rocklin location. This location doesn’t do the furniture justice. It’s not presented as nicely. You’ll find the same modern, mid to high priced furniture and it’s nice to be able to look at stuff online and go to the store to check it out in person. For that and geographical reasons, this store is great.

After shopping around to many different places, this place had the best table for the best price. Super high quality future and we stayed within the price range we aimed for.
I absolutely love the kitchen counter height table we got. The customer service at these stores doesn’t compare to any other type of furniture store or outlet. We even visited the Rocklin store during our search, and got the same wonderful service there as well. So I think Scandinavian Designs are unique in their approach but keep it the same wonderful service no matter which store you visit.
Our stools came from the same store in Denver, CO. So even though the color didn’t quite match what we were looking for, it really didn’t matter. The whole thing looks great together in our kitchen breakfast area! I couldn’t be happier!
Hassle free shopping. Nice quality furniture, at a price point that actually beat most competitors. I was willing to pay more if necessary, but we were really trying to stick to a budget. It was nice to be able to have all the things we were looking for.
This experience makes me want to be a loyal customer and not even shop the 5 – 6 other stores for the best match. The only suggestion I have is to create customer files that can be seen by computers at each store no matter which state you bought the furniture from. My fiancé felt they could keep better customer loyalty by observing those that have bought quite a bit from their store before and make sure their well taken care of. This is a relationship your trying to build with the customer. So seeing what the customers needs are but also their history of purchases gives some connection to all the transactions taking place whether it be in sunny California or snowy Denver, CO.
I’m just going to come here first and stick to what I know is going to be a great deal for the best value. And have fun buying it! No quirky sales person desperately following you around to make a sale. Just you and your thoughts and someone ready to help when you’ve made your decision.

Great artwork and beautiful contemporary furniture at moderate prices. Lots of knock off italian designed furniture but made in China for ½ the cost. If you want to be stylish on a budget then this is the place to come.

Like this store because it is a breath of fresh air from all those other furniture shops. I like Ethan Allen’s modern range, but it is über expensive. Can’t stand the traditional heavy and boooooring looks of Naturwood, Becks, etc.
This store is moderately priced and even has a clearance section. I was very tempted to buy an impractical red leather sofa from there. I don’t know there is just something about a red leather sofa that I find attractive. (This train of thought also comes from my desire to own my weekend two-​seater convertible.)
Anyway, I came away with a more practical Schillig Heidelberg sofa (see pic). I believe the salesguy told me it would outlast a nuclear war: handtied spring cushions, no cheap foam filler.
I find the quality to be better here than IKEA for sure as well as other stores like West Elm or CB2. You might pay a bit more for a sofa, but you gotta think about how long it will last and the fact that you won’t have to put it together!
The service here is, eh, okay. Nothing spectacular. I actually had better service at Ethan Allen and Ashley. However the delivery guys were fantastic.

I think of Scandinavian Designs like a very upscale Ikea.
They have fun & cool but really nice furniture — stuff you won’t find anywhere else. Deco, Atomic Age, and European stuff. We’ve bought several pieces — had a apartment sized table that we loved. We’ve seen several pieces in friend’s houses and always can tell where they got them.
It’s mid to mid-​high priced but the value is there. Scandinavian Designs is always on our list when we go furniture shopping