Calico

Wish I could say something more positive, because it is my nature to see the silver lining, but my experience was similar to other reviews as well.
I was so excited to go here and check out fabric. Walked around for ~20 minutes without being acknowledged at all.
I realized I was not going to let this store steal my joy and found a SA in the register area doing something on the computer. I asked her for help and she did for a bit then went to check for something and she was MIA for 5 – 10 minutes. I find her up by the registers again. She apologized and was sweet though.
If I would have not sought out help, I don’t think I ever would have been helped. Really sad! I have a great eye for style, fashion and design — and was coming for their great reputation and selection I had remembered being a young girl shopping with my mom for fabric.
I was able to order 4 samples that will be mailed to my home. Something told me to check their website to see if there was a big selection there once I got home. There is! You can order swatches from there as well and only pay shipping.
Thumbs down for customer service though beautiful fabric displayed in a cozy setting under nice lighting.

I have ordered several window treatments from Calico and their customer service is either great or terrible, you never know which you are going to get. First of all, Kendahl is the only sales associate with any brains on how to treat a customer and how to deliver good service. The rest of the group might as well work at McDonalds, especially the manager Maureen or whatever her name is. These people try to sell custom window treatments that cost thousands of dollars while providing low end service. And they wonder why people don’t go back? With so much competition, you would think that they might get a clue and realiize that the way to win a customer for repeat sales is to treat them kindly, professionally, and to go above and beyond basic service. We all could pay a lot less going online, but when we don’t we expect top of the line service. You will not get this. So, go ahead and order if you don’t care because you really need their measuring and color/​style advice. And yes, their installation service is a joke due to the prices they charge, which is based on a per foot price, which makes no sense since it is about the same work to install a 4 foot curtain rod as a 6 foot rod. .. . They wanted about $ 1,000 to install 3 window treatments. Right.

I ordered a tablecloth, for which I was charged $ 360. I paid, thinking that I cannot find that material anywhere else. After 10 weeks nobody called me, so when I called I was told that the product arrived and that they left a message, which I did not get. The actual look of the product was very poor and sloppy, nowhere similar with what I had in mind or what we agreed on when the order was placed. They even promised that they will give me the reminder of the material, so that if I want to use it later for something else, I can do that. Because it was not there with the product, I asked to talk with the manager. I was given a business card, so when I called someone else answered and mentioned that the manager will call me right back. That did not happen, so the problem is not solved yet.

I ordered window treatments for my entire home at this store. They must be paid for in advance. 4+ months later and I’m still waiting for some of them to be installed. I should have gone somewhere else. Their business model may work for them, but Not for the customer!

I bought hardware for all of the windows in my large home and also purchased installation. I paid $ 1000 for installation, thinking I would pay in order to save my husband a lot of grief, and get it done right the easy way. For $ 1000, the installer put in about 3 hours of work and went home. I realized later that he was not measuring and the rods are not straight. (This from a professional installer.) So my curtains hang funny. Also, he actually left my home without filling in with spackle and painting the holes he left in my walls. I had the installer return to make some fixes in one room, but did not realize at the time that the problem was throughout my home. I recommend against using this store’s «professional» installer.

I have been to this location several times for multiple reasons, (school, personal, and professional). As a 20-​something, I can’t help but call the staff a bunch of ageists. I have never been helped by the staffs own free will. The one time I did get assistance, it was after nearly an hour of walking around the store and eventually camping at the counter for nearly fifteen minutes. Their fabric is beautiful and reasonable compaired to some of the other custom workrooms and the design center in San Francisco, however their workroom prices are a bit high.