Five Star Painting of Woodbridge

I should not have to give any stars whatsoever, Woodbridge team did a horrific job. Fast and dirty, paint splattered on my appliances toilette, sinks, baseboards, carpets, doors! Mr. Gordon Kownack talked a lot of talk, but could not keep his word. Do not hire them if all possible!!! I paid $ 2800 for a job that was nothing but messy! Mr. Kownack failed to inform us that certain things are not included in our price/​job, such is making sure the baseboards and ceiling are properly treated so that the previous paint does not show. They also lost some of the hardware to the electrical outlets they removed for the painting. They did not inform us that while they were painting our basements guest room they dumped paint and tried to hide it from us by wiping it, however, this paint dried out and now it’s a nasty stain about 12″ in diameter! Mr. Kownack did not do the final walk through, he also did not come as often as he said he would during our initial consultation. I filed out the customer feedback, and I have still to hear back from them with at least an apology! Again, do not hire them, come to find out, five star hires these painters, so Mr. Kownack made most of the money and did none of the work. Sick to say the least!!!

Immediately after completing an earlier job at our new home, I asked Gordon if he could work up an estimate for some cursory work towards turning our unfinished basement into a finished space. The work is fantastic! The old stairs look like new with a beautiful stain (deep cherry) and the concrete block walls were brought back to life by Five Star’s sanding, priming, and painting several very «thirsty» targets. I’ll be contacting Five Star again in the next couple of weeks as I know they will listen to what we want, provide expert advice, and deliver great results. They have a life-​long customer with me.

This company is not worth the headache. If you have a ton of time and dont mind being cancelled on or lied to, then sure, why not. After I got my estimate and decided I wanted 2 rooms painted, Tim confirmed a time they would be at my house to paint and took the deposit at the same time. Then the morning of the painting comes, and he cancelled 5 minutes before they were supposed to be there with the excuse that their truck broke down.(When they finally showed up they had 2 trucks, so it was a blatant lie that they couldn’t come out because a truck broke down.) He then said he would come out 2 days later, and I had to call, text, email, and call the company, every day and threaten to cancel to get him to finally confirm a time, which was 2 days after the second reschedule. I asked for a discount and Tim agreed, but when he asked me to sign the paper saying they could start work, it was for the full amount! I asked for a discount again, and he wrote it on the paper I signed. Now the work is done, and its fine, but when he charged my credit card, he charged it for the full amount and didn’t give me a discount. Surprise surprise, he won’t return my texts, emails, or phone calls. No one should use this company bc it is not worth the headache! They are shady and definitely not customer service oriented. DONT USE THIS COMPANY.

This is an update to my original review on 10÷18÷14. The owner of the Springfield franchise, Caroline, called me today. She was very professional and apologetic for the trouble I’ve had. We came to a resolution of the situation. I was very impressed with her and how she handled the situation. I only wish she knew about the problem when it first arose and was able to call me immediately to work it out. After my phone conversation I believe that her franchise will work hard to make sure that they address problems much quicker in the future.