24 Hour Fitness

the lifeguard that looks old and creepy IS a creep. One day when I was using the heavy bag I see the creepy ass lifeguard shamelessly checking me out. his face was directly underneath the crest of the opaque wave design and even when I gave him a stank face back he still choose to blatantly stare at me. I complained about him for a week and a half straight and unfortunately he still works there. I really like this facility and the amenities, but this guy and his ugly face really knows how to sour the mood. if I ever get to invert his face with my fist then I’ll consider rating 5 stars. the lifeguards are hired by a third party, they arent employed directly from 24hr. sucks that the creep makes the gym look bad. okay rant over. i do like this gym, ive referred several friends so far. I signed up during a promotion and only paid for the first and last month (monthly$ 45), year contract, no enrolling fee. either ask about that deal, or wait until they have that sale. another tip, you can get out or postpone a fitness contract if you have a doctors note.

This gym is the best I’ve ever been to. It has all the equipment you’ll ever need. It’s a huge space as well so even during peak hours you will be able to get your exercises done. I do Olympic weightlifting and the training area has 6 stations so you’ll rarely have to wait. I love the way the bumper plates feel, compared to other places I’ve used. They are super bouncy so dropping them is safe although you might get some bad looks from other gym goers. But hey, you gotta be safe doing those kind of lifts. I’ve also tried some boxing and there is a small heavy bag which is rarely ever used by anyone else so it’s nice to just get in and start my workout. The bag is kinda light from what I’m used to but it’s sufficient. I also go to the 24 hour fitness location in falls church since I live in Arlington but the bumper plates are not as good and the space gets much more packed. The staff here are also very nice and greet you when you walk in. Much more of a friendly atmosphere than the falls church location. Great gym.

I just joined this gym after canceling my 2-​year membership at XSport (Fairfax). It is night and day. For the government discounted membership fee at 24 Hour Fitness, I pay less than what I paid at XSport and for so MUCH MORE — more equipment, nice pool, great costumer service. The showers are clean (not clogged with hair) like XSport. I feel valued as a customer here, not treated rudely by employees like they did at XSport. I am so glad I made the move. My only regret is that I put up too long with substandard facilities and customer service at XSport.

I am only giving this place on star because Unilocal does not have the option to give this place negative stars. I usually wouldn’t waste my time giving a negative Unilocal review but this place is just awful and somehow always makes sure you have an uncomfortable experience. So I went to this gym around new years and was looking for a gym to sign up for to lift with my friends. On the website it clearly says 3 day pass and the first day was fine but the second time I went in there was a employee named Jeremy at the front who thought it would be funny to pretend my pass expired today. Told me that he was doing me a favor and letting me work out anyways but I would not be able to come back. He treated me like I was in High School and trying to work out there for free when I was clearly financially able to pay the gyms 49.99 per month fee. They kept spamming my phone begging me to come in and try their gym again. Always would call me when I’m at work and would call me a second time if I hit ignore. This place has absolutely no respect and just wants to make money of you. So 3 months later they emailed me a 30 day pass and one of my friends also got one so I said why not lets lift. The employee Jeremy was there again and he tried to pull the same thing on my friend and pretend his pass expired already. When we went to the managers office he said what do you mean your guest pass doesn’t expire till next month. At this point i’m just so shocked that even with a pass they can’t even honor it without having to try to pull something. The manager ensured that a lot of people try to get in with bogus passes and that it was an act of precaution action. So he pretty much took me like an idiot because that doesn’t explain why Jeremy would pull the same action on someone who clearly had a guest pass. So at this point I just decided what kind of place this is and just to use them for free to workout with my friend. Then I come back the next day and I’m told that I can’t come in because there’s no managers/​past guest hours. So during this 30 day pass you have to be present with a manager because they sales pitch you every time. So if I decided to come in 30 times they would try to make me sign up 30 times. He also grab’s my pass and returns it to another person as if he didn’t even know who handed him the pass. 24 hour fitness has scumbag employees who hate there job and can’t just honor what the company promises. Sorry your gym hands out free passes but you can continue to help your company not have business when you simply die for the company. 24 hour fitness is not going to endorse you for your honorable acts on your paycheck. It actually makes me wonder why no one in 24 hour fitness is fit or about healthy life. I see all of them eating hamburgers and pizza when I’m there. I just really don’t know if the people here actually care about promoting fitness or trying to get commission. This is the worst gym in fairfax I have ever stepped into… please try golds, lifetime or even world gym. You will be more satisfied.

I would say this is probably one of my top 3 favorite gyms I have ever been to, and I have been a member at 11 other gyms. The staff here are so nice, and very friendly, and the facilities are very nice.
Pros:
The one thing I would say that stand out about this place is the sheer size of the gym. This gym is MASSIVE, even during peak hours where there are a ton of people, they are able to accommodate everyone so that everyone enjoys the gym. Because of this, they don’t really have the problem people waiting in line to use equipment. They also have a vast selection of equipment that include a nice 6 station rig to squat or perform any other major lifts, and every machine you can find. They have bumper plates you don’t have to struggle to reposition your self during big lifts like deadlifting. They also have a larger selection of dumbbells that increase by 2.5 lbs. They have a nice basketball court and a small swimming pool. The gym is also very clean throughout.
Cons:
One thing that I don’t like is that this place doesn’t all members to bring guests. Besides that there really isn’t anything severely wrong with this gym.
I would highly recommend everyone to try this gym out. 24 hour fitness will not disappoint you. As far as rates go, its around $ 45 a month, for only access to this location. But, if you want access to all gyms, its simply an extra $ 5. Also, if you have a costco membership, they have a pass where you can pay $ 700 for 2 years of access. This is only for one person, and the $ 700 includes sign-​up fee as well so you pay nothing more then $ 700. If you do the math, its roughly $ 30 a month, which is cheaper then the $ 45 month to month deal they will offer you.

I don’t want give them even one star. They kept charging the payment from my credit card after ending contract. So I complained it and they didn’t give my money back. I strongly not recommend this gym!

Went in to look at the place today. Sales man said «just sign in here» and motioned to a terminal. I said, «no thanks» and took a step toward the open gym. He stepped in front of me and put his hand on my chest and said, «that’s not how we do things here.»
I said, «good bye.» and walked out.

i’m only giving this place 2 stars because of the equipment. I can usually keep my cool but honestly i have to rant about this place because i seriously hate the staff here. What is the point of giving someone a 3 day pass if you’re just gonna harass them and say «oh you’re just here because it’s free blah blah blah you have to join to prove that you want to be a member» isn’t the whole point of the pass to give me time to think if i want to commit to signing up or not? I was seriously about to sign up until i talked to a couple of the sales reps here. Definitely not signing up and spending my money elsewhere. Good luck keeping this business up. Oh yeah by the way, you guys need to work on your sales pitch because it really made me want to leave.

**VERY LONG REVIEW**
Just recently started a new job that advocates on taking care of yourself and encourages it’s employees to get fit. With that said, I decided it was time that I needed to whoop my self back into shape. I’ve already been a member with another gym in the area but did not like how overcrowded it was and how I had to wait for certain cardio and weight machines/​equipment. Also the staff at the other gym can be pretty rude.
Ever since 24 hour fitness was in it’s remodeling stages, I was eager to eventually take a tour one day and possibly join (that never happened until recently). Fast forward to November 2015, a colleague and I decided that we should try out the 3-​day pass from 24 hour fitness. After the 3 days was up, we both agreed that we were going to join 24 hour fitness (and I was for sure going to bid adieu to X-​Sport) .
Sarah from 24 hour fitness actually reached out to me by phone after receiving my 3 day pass inquiry and was the one to give me the tour of the gym. Sarah is great! She’s super nice and not pushy at all. She gave me enough space to allow me to do what I needed to do during my first 3 days there, and then she followed up with me in regards to the black Friday and Cyber Monday deals that they were having.
All in all, 24 hour fitness is SUPERB. It definitely meets my needs of what I want in a gym. I sometimes go during off peak hours and peak hours and must say that I DO NOT experience an ish show like some other places. I can basically get in and get out and do what I want! Group classes are awesome as well if that’s your thing. Instructors will motivate you to push it to the limits and are super friendly as well. Some instructors know their attendees by name, and take notice of newbies (like me) to make sure that they know what they’re up for and are okay (love that personal factor).
I think I can officially say that I LOVEEE this gym :) (no I’m not from 24 hour fitness and no I do not know anyone from here, if 24 hour fitness were to go downhill, I would definitely give an updated review)
*Just a thought* Wondering why the negative reviews on here? I’ve never experience some of the stuff that other Unilocal users have and I’m wondering if some of the reviews maybe faked or what… My other colleague did mentioned when he called to inquire about a free day pass he was only given one day and had to pay… but that never happened with me.

Sales consultants here are terrible. Had my sister try out the gym, and did not give her the three day pass, but only one, and said that was the only day all the discounts and etc. were in effect, tried to go in today, and they wouldn’t let her in. If it is a three day pass you normally give out, then let people use all three days. I’ve been a member here for almost a year and this is the last straw with issues with their sales and billing management here. Switching gyms.
And its the 21^st century. get wifi

Have been going to this gym for over a month now and it’s not bad so far. I switched from a near by gym because it was getting too crowded. This gym is way less crowded during rush hours. However it’s slowly getting more crowded. You will still have more than enough space and machines to work out though. I haven’t tried their classes yet but as far as I can see everybody can easily find a spot to attend classes. Never seen any lines for classes unlike the other gym close by.
Only part I don’t like is the sauna and steam room being coed but it’s not a big deal.

Let me first say I am a long time Annual Member — I paid a good amount of money for a 3yr agreement about 11years ago so I have been paying a small annual fee for unlimited access to the 24 Hour gyms in San Diego.
After moving to NoVA 2years ago I found out my annual fee wouldn’t allow me access to go into ANY 24 Hour Fitness locally; at first I was upset being I paid so much but I understand and accepted it (hello it’s been 11yrs).
As an Annual Member I am able to upgrade to a «Super Sport» package by paying monthly for the use of the gyms near me with no long term contracts and when (yes when I move home) I wouldn’t be stuck and still have the benefits of my favorite gym!
I went to the new 24 Hour Fitness in Fairfax (By Office Depot) to get my upgrade on and I was very happy with the experience. Brooks Mooney helped me upgrade my membership, my husbands and even added my son to my membership. Brooks was very nice, not pushy and an overall AWESOME experience! It’s a brand new facility so it was clean, lots of equipment, they even have a pool and classes (boot camp classes etc). They even had towels (for Free) to use while working out which is a total bonus encase you forget your own. The other employees were friendly and as welcoming as Brooks. It was lunch time on a Wednesday so not crowded or full or weirdos a very very good experience and I really look forward to working out tomorrow.
This isn’t rock science people — the membership people are there to gain your membership and like others in a similar sales environments it can be a little overwhelming when the prices change or they ask for «referrals» or whatever. There are good and bad employees in EVERY business; Its all what you put into it. I wasn’t treated badly or felt like I HAD to do anything so I strongly recommend this location and these employees! Yes, I was asked about giving referrals and no I didn’t give any it’s not a requirement to work out here so so don’t sweat the small stuff!
When you go by ask for Brooks — he’s awesome!
*** Update — after my 1^st workout ***
This is really a super nice gym! There were tons of machines, no waiting; the changing rooms were large and the lockers were big enough for my purse & gym bag. Showers were clean and roomy (didn’t feel like I was showering in a linen closet), there are complimentary plastic bags you can put use to put your wet clothes in and not worry about soaking your gym bag or anything else; overall the entire ladies area was awesome! I saw the Kids Area another great bonus for those of us with children — I am SOLD!!! This will be my 2^nd home!!!

This is a new «super sport» location for the chain gym 24 hour fitness. It is in fact open pretty much ²⁴⁄₇. The staff is great. The gym is excellent. The prices are clearly spelled out on the website and they don’t play games like «sign up today» to get half price. For those with kids the cost is $ 25/​month for the first and $ 10 for the others, ages 6 months to 11 years I think. It’s a very good kid’s club, lots of stuff like video games, movies, soccer, basketball, etc. I feel really good leaving the kids there.
There is plenty of parking and plenty of equipment for any level of fitness from beginner to body builder even at the busiest time. Of course the most beloved and popular piece of equipment in the gym is the mirror and there is plenty of space available.
I knock it down from 5 stars because there is still no wifi after 6 months.

This review pertains to the customer service experience when canceling a membership.
I went in with my wife to cancel her membership. She signed up while on maternity leave with the intention of canceling when she would go back to work. The level of customer service I got was rather poor. They would not refund the days she would not be using in her «last month.» They charge for the first and last month when you sign up. Then, they charge you for another month as soon as your second month starts. We tried to cancel on the FIRST day of the second month, and they kept saying «there’s nothing we can do.» (She called before, but they wouldn’t allow cancellation over the phone). Even the general manager refused to give even a pro-​rated refund saying there was nothing he could do. The customer service was completely lacking any personal touch. The manager that canceled her membership was trying really hard to «freeze» her account or to get her not to cancel and completely avoided answering my question to see if they had indeed already charged her for an additional month. I understand they have to make money as a business, but that shouldn’t be at the cost of treating the customer right. It appears that social media is usually the best way to get the attention of corporations these days. I’d be happy to remove this negative review if the situation is rectified to our satisfaction. It really doesn’t take much. Just refund my wife’s unused month.

This place is terrible.
I go in on a Monday morning at 6:00am after a 12-​hr shift thinking. Hey it’s 24hr fitness, they must be friendly to people who work different hours WRONG. The person asks me if I can come back in a couple hours when their «recruiting team”(sales pitch) is in. Ummmm no, I can’t. I have to sleep. So, I ask is there anyway I can just look around and then join. I seriously just wanted to look at the equipment real quick and then I was ready to 100% commit.
He said I could print a 3-​day pass and come in anytime. Ok fair enough, so I did. I go in at 3am with my pass a couple days later and am now told I can’t use the pass except during their sales pitch hours of 9−9… Are you kidding me!!! Apparently, they don’t understand acquisition costs. Here I am, a ready to pay customer being told twice now to come back later… Well, sorry 24hr idiots, but you have too much competition to treat potential customers like this. I hope your company chokes. And quit calling yourself 24hr Fitness and change it to 24hr douche bags.

I get why curious visitors and prospective members can get turned off by the ever-​changing quotes on cost and the inconsistently strict policies for «free» visitor passes. But I’ve been a member for 18 months and I must say that I’m very very pleased with this location.
Facilities are always clean and maintained properly. The locker room is never crowded and the floors have always been clear (i.e., free of dirty towels). Parking is never an issue. Towels are ready and waiting at the front desk. There’s always an adequate amount of space in the free weight area. I think the classes could use some work but it really depends on how much you enjoy the instructor’s style.
I recommend this gym to anyone shopping around for one. If you’re interested in getting the most economical rate, purchase a 2-​year membership at Costco.

Forgot to include, 24 Hour Fitness has a room set a side for child care while you workout.

Several years ago I used to work in a sales pit for a financial services company and we had one task: dial for dollars. A room full of young & money-​hungry vultures making calls and sales pitches for 9 hours a day. We would call on 100’s of people daily and logged each call so as not to bombard the prospect with too many calls at once. We would place no more than 3 calls in a one-​month time frame, then wait 3 months to try again and again after that. If they explicitly said ‘stop calling’, we honored that and deleted the phone number. We were vultures but we were civil about it. This method worked; for the most part.
What the hell am I telling you this for?
I hope 24 Hour Fitness’ management team reads this because they seem to firmly believe that blasting prospective members with… no lie… 12 phone calls in 6 days is a good membership building strategy. Maybe it is! I mean this corporation is worth over $ 2 Billion, they must doing something right… right?
Does it mean it’s OK to call a shit load of times? No. In fact, I explicitly told yesterday’s caller to take me off their call list, she quickly said yes and apologized as if she’s done it 30 more times that day. I got another call today, clearly I’m still on the list. No means NO.
The gym itself is nice, well-​stocked with equipment, clean & not too busy, in fact not busy at all, which explains the mad rush to sign people up. Constant phone harassment may work on some people, but you definitely lost a prospect here. Having come from an intense sales background, I get sales people, but 90% of the rest of the population doesn’t want to be bothered.
There are other ways to grow sales:
Promote an open house with cheap give-​aways, energy drinks/​snacks, etc.
Throw in a free class every month to get fresh faces in the door.
Get every member of your staff to refer their friends & family (at a discount of course) and eventually word will get around to others in their networks. The referral system is fuckin’ wonderful like that.
Social media, get involved.
Whatever else. Stop harassing prospects away with sales calls.
2 Stars for a beautiful, well-​stocked gym that I sadly won’t be using.

I’ve been a member for a good 3 months since opening. I have a 6 month membership. Everyday I walk into the door there is someone asking me if there are any GUEST I would like to bring in for a 7 day free trial. So I spoke to my friends about it and they were looking for closer gyms and wouldn’t mind paying the rate for better convenience. My brother is a member of xsport and he said it was too crowded, so he wanted to try this gym out.
We got there, Andrea was very helpful with giving my brother and my friend a run down of the place. When we got back over to the front to do paper work, one of the staff told us we had to pay $ 25. Even when we showed him the 3 day guest pass they signed up for online. I asked why? He told he that since my brother walked around the place on opening day, he was not able to use the guest past at all. Keep in mind he has never touch a single equipment in the building. And this was after them calling my brother over and over again saying they’ll give him a 7 day pass after he left the facility on opening day. I don’t think they really understand how they sound unless I record what they say and play it back to them. The facility has a lot of potential, but with money hungry grabbers and unreasonable staff, that will all go to waste. If they want to empty our wallets at the expense of bad publicity, then by all means, keep doing what they’re doing.

Two months prior to opening, I considered a visit, and in one of the biggest mistakes of my life, I left my number with them. Since then, I’ve been bombarded almost every day with calls from multiple people. In most cases, they say that I’ve missed an appointment, when I’ve never made any such appointment.
When asking to be added to a do not call list, the frequency of calls seems to increase. If I do not answer, I’m usually treated to a 20 – 40 second voicemail of silence (with some background noise).
I opted for a gym membership elsewhere due to this establishment’s apparent inability to take no for an answer.