AAA Recycling & Trash Removal Services

I am disappointed with the service I received from AAA. I called last week to request two new recycling bins to replace the broken bins I had. The bins were so broken up by the men throwing on the street. AAA was prompt and picked up my bins on time and replaced with only ONE new bin. I just called again and after a long wait on hold I asked the customer service rep for another recycling bin. She then told me that I can only have one bin on pickup day and that if I need to have two I have to pay extra for the bin and pickup. I told her I just had two old ones picked up and that I have never been charged for my extra recycling bin. She continued to tell me that was an error and that I can only put one out. I then told her often times my bin is overflowing and that I will now need to put extra recycling in my normal trash bag and disposed of as regular trash. She said ok, then do that. I try really hard to recycle as many things as I can under the recycling guidelines. I don’t think I should pay extra to help our environment. We pay AAA enough as it is.

After a 23 year history with the firm for some reason they left a trash can filled with some plastic plant containers and some general kitchen trash. I put the can (my personal can) back out the next time. I live on a pretty private road and the can was gone very soon after I put it out. For some reason they threw the can in the trash truck. I called and asked them to make it right. I knew there was nowhere else it went. I was told someone would call me the next business day but they are not responsible. I told them some one on the truck must have had a bad couple days but if they wouldn’t make right a $ 30 trash can for a 20+ year customer that told me I needed to move on. I heard nothing today. I’ll be moving tomorrow. There is competition. What idiots you are. It’s easier to keep a customer with a little customer service than to find a new one. Unhappy former customer!

Forgets to pick up my trash. Then I get stuck with bags of old cat litter for many days. Supposed to have pick up 2x per week

AAA now is being called Republic Services. The name changed my fee $ 10.00 more!
They bill 3 months in advance & if not paid by the first day of the due month they charge you a late fee! Bill 3 months in advance for services NOT performed yet AND a LATE FEE?
Reported it to Fairfax County Consumer Agency.

Horrible customer service I just call them to ask if they could send me a new trash/​recycle bin after they broke mine that I recently bought from Home Depot, their answer was we are not responsible for any trash bins that are broken.
This is by far the worst customer service

Service has improved significantly. They are routinely picking up trash (not missing our dumpster) and we like the fact that they pick up in the earlier part of the AM, so it’s not sitting out all-​day. (There are other companies that pick up along our street for neighbors and their trash piles are out ALL-​DAY waiting to get picked up until 2 or 3 in the afternoon.) No complaints now — happy customer.

HORRIBLE, HORRIBLE, HORRIBLE! There’s simply no other way to describe their customer service, imposed fees and billing. I wish there was an option to give them ZERO stars.

If I could choose zero stars, I would. They hardly ever pick up my recycling trash as scheduled. I have to call or email to complain, after which they may send someone on a special different day to pick up. I have repeatedly asked their management why I have to call or email to complain in order to get my recycling track picked up. No answer, other than silly things like ‘sometimes we have new drivers who don’t know the route very well’ etc. But this happens constantly. Call someone else who can actually run a business!

Can I give zero stars?
AAA is now Republic Services.
My recycling hasn’t been picked up for more than 2 weeks. I’ve called, and they promise they’ll pick it up on the Saturday following the missed pickup, but they never do. To add insult to injury, the phone number on their website is wrong. I had to find a link to the old AAA Trash to find a working number. I use working loosely, of course, since I’ve been on hold waiting for someone to answer for 15 minutes.
Basically, they suck, and I’m going to cancel and never use them again.

After years of increasing fees, and sometimes missed pickups, I’m switching to a competitor. As I discontinue, they inform me of a $ 25 per container fee for pickup of their property. I was able to arrange to drop them off myself at their location to avoid the charge.

Aside from the rate increases each year, I can’t complain with the service. It is much better than the last waste provider we used. I think the only thing that could make it better is fixed rates that don’t increase.

After being a loyal customer for 10 years, with them slowly increasing my rates– I found out my neighboring business got THE EXACT SAME service for ¹⁄₃ the price– after HOURS of phone tag, I was told they would help me out. Not bad.

Try to get your trash picked up by someone else. This company is so weird and is more of a scam-​based. So they always forget to pick up my trash, at least once a week. Sometimes a full week passes with out them picking up the trash. When I call to complain, they’d be like oh you probably didn’t put the container on the street! Really! So now it’s my fault huh!
My other issue with them is that I called to cancel my service to go with another company that my neighbors recommended, well guess what? They claim that I have signed a 3year’s contract with them for $ 55 a month, $ 160 per quarter! Who does that! The only communicaTion I have ever had within these people is over the phone so how did I sign something over the frikking phone !! I asked them to send a copy of that contract they claim I signed but that was almost a month ago and I haven’t received anything. They claim that if I cancel my service, I will have to pay the remainder balance till May 2016, that’s like $ 1500! Uggh so disappointed with these people. seriously don’t ever go with them.

My trash company is CSI (Con-​Serv Industries) which just sent a notice that they’re raising my quarterly pickup fee from $ 85/​quarter to $ 92/​quarter, so I started looking around to see other company charges.
I’m looking at the AAA reviews and it brings back bad memories. About 3 years ago I had AAA and they were missing trash pickups, so I stopped the driver one day to ask why they were missing the trash pickups. He told me that they only pick up once per week. I told him the agreement called for twice-​weekly pickup. He told me that it didn’t matter what the agreement was, they only picked-​up once per week. That’s when I switched to CSI (my whole street defected en-​mass to CSI). CSI has been a reliable trash collector, and unless I find a much cheaper service, I suppose I’ll stick with them.

I’ve called the county on them three times to report their negligence. When we lived in a subdivision we used them and had no problems, so I thought they were the logical choice when we moved to a rural house outside a subdivision. It is like a TOTALLY different company. They are rude when I call to ask them to pick up a missed day, and then they often do not come even after a phone call. Then they’ll give me some excuse that «because it was raining we couldn’t.» I live on a state road, I understand that about the dirt roads, but that’s less than 10% of the the county! Raining, snowing, too hot too cold, my trash needs to get picked up.
Well, my POC at the county is Kate Glass, he email is
. Shoot her an email after you’ve had to harass them to do their job and she’ll call and lay into them. After she does this AAA will last about 2 – 3 months before I have to get Kate on them again.
Kate says unless they call or email you that there will not be a pick up on your day, they are in violation on the contract they have with Loudoun County. Also, they’re failure to pick up trash is in violation of health code.
Here is what she wrote: I have made a telephone call to AAA Trash Collection Services to advise them of the complaint and remind them of the requirement as a permitted solid waste collector operating in Loudoun County to operate in compliance with the Solid Waste Collection & Transportation Permit issued under Chapter 1084 of the Loudoun County Codified Ordinances. Specifically, Section 1084.09 requires solid waste collectors to provide their customers with written information on service interruptions due to weather as part of their annual Statement of Services (SOS).
When I get around to it, I’m switching to Patriot.
I hope that helps.

AAA Recycling & Trash Removal Services is a shady organization.
1) they speed through neighborhoods regardless of time of day, including during school bus and kid walking hours.
2) If you ever try to discontinue service, they will make you wait at least one month and require you call back to discontinue. When you call back, they will ask you to wait another month because you missed the cut off date. Then they will say you have to call back and pay to have the trash receptacles picked up.
3) I would never use them again.

WARNING: STAY AWAY. I have trash in my trash bin STILL from almost 3 weeks ago. THEY DO NOT COLLECT. You prepay for everything, so it’s not like you can have a charge removed with your bank or refuse to pay a bill they send. You pay upfront quarterly and then they just never pick up your trash. I have 3 aluminum trash cans behind my house that they’re supposed to empty every Tuesday and Thursday. I do not accumulate much trash, so I only use one of the 3 that are there. Apparently what the incompetent trash collector does is lift ONE lid from the 3 cans and if that one is empty, he doesn’t check the other two. How can someone be that incompetent when literally all their job entails is picking up garbage? It’s infuriating.
I have trash out there right now that is over 2 weeks old; there is a pizza box in one that has a label printed on it from a MONTH ago when it was delivered! After the second week of no collection got closer I even put a sign on the can that had trash in it that read «Attention: Please lift ALL lids of trash cans.» Yet here it is almost 3 weeks later and still the same nasty, festering garbage just sitting in my can. Customer support is also extremely rude and unhelpful. I had the displeasure of speaking to Amber from their corporate office in North Carolina who was just as rude as could be.
They refuse to adjust your bill for their service (or a lack thereof) since they charge you up front quarterly, and they will not pick up your trash no matter what you do. Take it from me and the other people here on Unilocal when we share our horror stories: DO NOT DO BUSINESS WITH THIS COMPANY!!!

They leave my trashcan directly behind my car, in the road, all the time. I’ve called many times to ask them to stop doing this but it has rarely changed. It is difficult to get them on the phone to even tell them of a problem. They come at all hours, never a consistent schedule. I’ve seen them dump the recyclables into the same truck as trash. Customer services nonexistent. Barely even polite. I’m stuck with them because of my HOA or I’d change in a heartbeat.

Bad service, Bad billing, Bad reputation Bad Bad Bad
(Yelps should make negative stars and I would have used them all)
BE AWARE OF +$ 100bill after you move out.
1. Prior to moving out, I called AAA that I will be moving out.
2. No instructions what so ever about the bin other than the final bill
3. I even asked what to do with the bin, that if it is mine I will take it, or if it’s not I will leave it. Rep said it’s the property of AAA so I left it.
3. After about a month (well after the new owners moved in and I moved out)
I get a +$ 100 bill for the bin???
I called 3 times explaining that I don’t live in that house anymore.
AAA is asking the consumer to pay for AAA not collecting the bins promptly.
AAA’s rep’s reply was «I understand the situation and frustration. But, unless the bins are collected, we have to charge you $ 100».

Four days, still sitting out there. I followed other reviewer’s advice and filed a complaint with the BBB and Fairfax county. Links to do so are: