Chiropractic & Physical Therapy Center

Long wait time and they tried to refuse my insurance. (Review posted 3x because they masquerade under multiple titles on Unilocal,which is shifty in and of itself).
My regular chiropractor is Dr. Booker at Capitol Rehab in Arlington, but I woke up one Saturday with searing back pain and couldn’t get in with him. So I arranged for a last minute appointment with Dr. Argen at Breakthrough Chiropractic, which is also where this Dr. Kowarski works.
I had a 9:45 appointment and wasn’t seen until 10:40 — almost an hour long wait. I thought that was the worst it would get but it got worse.
When I went to check out, they got snooty that I only needed one appointment for the immediate relief and that I had another chiropractor. For this reason alone they tried to charge me $ 49 for the exam and something else for the adjustment because the approval from my insurance wouldn’t come back for 24 hours and if I wasn’t coming back, how would they charge me? Uh, send me a bill, I suggested, like every other medical office ever. This was apparently beyond their abilities, so I reasoned with them that I know my copay is 15% of their agreed rate with CareFirst, so if we can calculate that amount, I’ll pay it now just to shut them up. They argued back that they have no way of knowing if they’re even in my network for the 15% to be correct. Sure you do, I said — there’s a website for that — let me pull it up on my phone since you’re incapable of doing it yourself. Ta-​da, Breakthrough Chiropractic on Walnut St, in network.
Then the office manager complained that the address I listed was a PO Box. «What, you don’t have a house?» That was dumb, of course I have a home, but they lose my mail there, so I pay $ 100/​year to have a mailbox and that’s where you’re going to want to send your bill if you want it to arrive. They looked at me like I was a ghost, they couldn’t possibly comprehend why an individual would get mail at a PO box.
I get that they are probably wary of people skipping out on paying, but they were extremely unprofessional about it and I apparently knew more about medical billing than they did. This was my first and last visit here — their hopes of earning a regular patient were squandered by their unprofessional conduct and incompetence.