Family Chiropractic of Fairfax: A Creating Wellness Center

My midwife recommended this place because my pelvic area is hurting, I am 8 months pregnant. When I called to make the appointment I asked if they would take my insurance and they said yes! They showed me the form they wanted me to fill out online. The day of the appointment, the two desk ladies started asking questions to each other… Then they gave me extra paperwork and kept what I gave them with my insurance card… Then, one said that they don’t accept my insurance, but not to worry, it’s $ 120 the first time and $ 60 afterwards. The other one said, «I am not sure who told you that we accept your insurance, but you could try to claim your expenses to them. We are not doctors, just chiropractors…» I told them that if I knew they did not accept it, I would not have made the appointment in the first place. I asked for my forms back, and they were shocked that I still did not want to stay as if they have done this before, intentionally, to others. So I left, and do not appreciate being lied to, especially when 8 months pregnant!

Dr. Dennis and Dr. Lisa are amazing. I’ve been to other chiropractors before and none have taken the time to get to know me like they have. I know they really care about my well-​being. Debbie is fantastic as well, very knowledgeable and helpful to me all the times. The entire staff is great. They are friendly and professional all the time!

I’ve been going to this practice for 9 months now and brought both of my children. Another reviewer said the initial x-​ray wasn’t worth it, but I thought it was great because we did another x-​ray after 3 months (I think) of treatment and I could really see the difference I had been feeling. It’s really helped with some of my grade schooler’s issues as well. Just last week, I went in with significant pain in my right wrist and Dr Lisa did an extra adjustment on the problem joint. By the next day, I was pain-​free! My back and neck pain has been greatly reduced as well. I’m a patient for life!

Such a bad experience! When I made an appointment over the phone I was told that they took my insurance but that at my first visit I would need to pay $ 130 up front and once insurance was confirmed would get part back or use it towards more visits. so I had an initial visit and I had to strip down and put a gown on. The Doctor took X-​rays and did everything but give me an adjustment. So I was still in pain when I left and hour and a half later. (It was such a waste of time.)Then at my next visit when I was looking forward to finally having my pain relieved the financial person let me know that they actually didn’t take my insurance and that in addition to the $ 130 I already paid I owed them another $ 180 and that if I wanted to have an adjustment that day it would be an additional $ 55. I’d recommend staying clear of this place they only seem interested in the money. They are the only chiropractic place I have been to where they needed x-​rays. It seemed over the top since I didn’t have a car accident and I did not have any possible broken bones.

This is a fantastic chiropractic center. Dr. Dennis is very good and the office staff is exceptional. He has helped me with many issues in the last few years. Get your life balanced and stop in today!

I will never use this practice again. The chiropractic services have always been mediocre at best. Their electro-​stimulus equipment needs replacing and does not really work many times, at least I don’t feel anything from all 4 paddles. I quit complaining about that some time ago since it was clear that it wasn’t going to be remedied. The x-​ray was money down the drain and the «wellness» class a complete waste of time. The last straw was today. Their billing department is completely inept. At the outset I had to straighten them out on the amount of my deductible as their staff was apparently unable to understand the explanation from Blue Cross. Then they told me that I had actually racked up «a lot of credit» and had me coming in at least once a week. Today, after weeks of not being charged, I am told that I owe a $ 290 balance because they misunderstood the insurance company’s policy. I will not return and I’ll actively recommend that people not use this facility. You can bet that if one person (me) was angry enough to post a review like this, there are probably others that didn’t bother but are equally frustrated.

I started to come here to improve my health and wellness and have started chiropractic treatment. Everyone at this center is very friendly and helpful. Before I had even started here I had emailed back and forth with one of the chiropractors about my concerns, questions, etc about chirpractic in general.
Note: be prepared for your first few visits to be longer.