CustomInk

Their customer service was terrible. I ordered shirts for my soccer team and they came back the wrong color. It’s impossible to match colors online with this type of custom work. When I complained they told me to shove it. Never again.

So yeah… after much back and forth with CustomInk and their top notch staff. Like I said, don’t get me wrong, these guys are on the Chik-​Fil-​A end of customer service, I get the response now that: the issue did not in fact have to do with any copyrighted or trademarked items. All items on the shirt are clear and free of trademark. However, they are denying services out of «courtesy» to the organization from prior discussions that they’ve had apparently on some other orders.

The website is awful. Try adding two different designs to your cart. And apparently every letter in every alphabet is copywritten.

The best customer service!
I ordered some custom shirts for my business and the sizing of my shirt was just a little off. I’m more on the tall and skinny side which does make buying shirts a little tough to begin with. I called their customer service and just spoke to Jennifer. Not only was she very friendly, she helped me figure out which shirt and size would be best and started a new order right away. Having her help me so quickly and placing the order right away will make sure I have my custom shirts in time for our big project. Thank you very much CustomInk!

I’m always ordering shirts from different places, because I have a hard time getting quality shirts/​inks for an affordable price. Finally, I found a company that has both. CustomInk’s web UI was not only very easy to use, I created a shirt in less than 10 minutes. I’ve had to use very badly designed UI in the past, so right away we were off to good start. Another Issue I have with competing companies is the shirt quality does not match the order that I place– Not the case with CustomInk. I got precisely what I ordered, very quickly, and on top of that The customer service was fantastic. Having an easy to navigate website shows the company is up to date with technology, but the fact they personally called me to check in on the order shows that they care about the customer on a personal level– something that is missing from today’s leading tech companies. I cannot recommend customInk enough, and will recommend to all my friends.

Thrilled with all the work Customink has done for me! Good prices, great quality and great customer service!

At this point I’m very upset with the unprofessional way in which I have been handled around by this company. I placed an order which did not meet the dimensions I had ordered. I documented this as requested by Custom Ink. After I had sent them the pictures they sent me a shipping label to send the shirts back. So after two weeks and some back and forth about doing a new order that I had fully intended to make I get the first order sent back to me without any explanation as to why it was shipped to me the second time. When I contacted their customer service (same person BTW) I was told I had bought them and that’s why they sent the order the second time. Nothing about the fact they screwed up my order. I’m calling my CC company if they don’t refund me ASAP. Custom Ink has no dimensions on what size the screen will be and their website image is not a proper sizing as the online image looks bigger, so the finished screen is smaller than the online order image. Very upsetting and I didn’t have the shirts for the event. It was only a 11 shirt order. Poor company, stay away.

These guys are all talk with no game. I have been a faithful client for 3 years. They switched my sizes of my order on me and then changed the type of shirt at the last minute due to an issue from «their» supplier. The shirt they switched me to was perceived to be nicer but was a totally different type of shirt. I showed them all my chat dialogue that proved they had made the mistake but said it was my fault since I approved the final proof that had sizes. This is totally correct and I bare some of the responsibility but I wish they would share in this problem, especially since they changed the sizes and quantities on me with no request to do so.

So mad with customing right now that made me leave my first review. I made an order of about 15 articles, over $ 280. It was a bumpy road with great customer service but at the end, the final product didn’t match the great attitude. First the proof came with a drawing of my design and not my design. Instead of sending me an e-​mail telling me that some of the products couldn’t support to print a picture, they just wasted time and resourses in making it a drawing. After a back an forward with the products that could support my design, we reached an agreement. The women tanks were changed quite a bit. At the end, I asked for the equivalent of what I had ordered in sizes. I had originally ordered 1S, 2M and 1L… after asking for the equivalent in sizes the order was changed to 1M, 2L, 1XL. I assumed they knew their products and the tanks ran small and had been adjusted it to fit my needs but today I got the order (of over $ 280, hense my anger) and the women tanks are WAY TOO BIG. Now I’m going to have to spend another $ 45 in fixing them. I’m very angry!!! and even though the attitude of the people behind the phone and chat was wonderful the delivery was poor. They messed up my order, with a smile, but still messed it up. Passive-Agressive=Not good.

They have a great team working at CustomInk. On the one hand, you will probably have to work with several different reps during the ordering process, as there is one single email and anyone at the company can read it and respond to it. They try to keep it to the same person as much as possible. But if that person is unavailable or hasn’t responded in a period of time, someone else will step in and answer your questions for you. In my most recent experience, I spoke with 4 different T-​Shirt Ambassadors as they call them, and 2 different sales team members when I called to place the order. They are all very kind and professional.
The only issue I had is that they kept changing my t-​shirt design, sometimes very slightly, other times a lot. And not all times did they inform me of everything they changed. Luckily I pay close attention to details and notice every change. I just placed the order, so I’m hoping no other changes are made. But if so, they will contact me and let me know of any changes prior to printing. They have a 2 weeks guaranteed delivery free of charge which is very nice. The prices are very reasonable, and they even allowed me to pick several different sizes and colors while still getting a bulk discount. I had a very positive experience with them and would definitely recommend them.

My first order with CustomInk went great. I was really happy with the outcome so I ordered a re-​print of the same design but my second order was a disappointment:
1) I specifically requested for a later delivery date because I was out of town. I spoke to them via email, live chat and phone (that’s 3 different methods of communication), however, the package was still delivered a few days before. As a result, I had to contact UPS to hold this package for me so I can pick it up when I return home.
I was actually willing to just let this one go since I sorted it out with UPS anyway, however, these other 2 things happened:
2) Unlike my first order, the shirt didn’t come with tags. Tags are great to make the shirts look brand new. I was informed that a customer representative accidentally checked the «no tags» option.
Finally, the biggest mistake of them all:
3) The design on the shirts was INCORRECT. Not only was a letter dropped off of my design, but on most of the shirts, the design is crooked and off-​center.
These guys did a royally bad job this time. Getting reprints is not the best process either because to expedite the whole thing, I had to re-​pay. Although I get refunded in the end, it still doesn’t make sense to re-​pay because they can clearly see there has been a misprint on the photo I sent them.
This company may work if you need shirts printed for a non-​important occasion and you don’t care about the design at all — like if you need it for your school or you’re a mom who wants shirts for her kids. But because they cheaply mass-​produce shirts, I think they aren’t able to scale and handle the orders that come in large volumes. So if you’re a designer and need large quantities of shirts printed, please go somewhere else.

I removed my original review of this company. I did so because I was given a hard time by an acquaintance of a CustomInk associate who I named in my review. I’m glad I made the decision to remove the original review that singled her out; she should not have been singled out. She should not have been singled out because it’s the entire company which is at fault. More on that in just a moment.
After receiving responses to my complaint from many associates of the company (up to and including the owner) my issue still wasn’t fixed. At least they got back to me.
I have continued to let everyone I know (and many who I do not) about my poor experience with this company. They’ve done right by me in the past, truth be told. They haven’t this time and they will never have the opportunity to ever again.
If you read my reviews on here you will see that I am ten times more likely to shower praise for a good experience rather than express my dissatisfaction of a poor experience. But Unilocal wouldn’t be much of an effective resource at all if people only Unilocaled about the good stuff.
Anyhow, the details of my business with CustomInk are not particularly important. Message me if you’d like the full rundown though, please; I’ll be happy to tell you all about it.
I thought I’d just put down some words from a friend of mine who I’ve just found out had a similarly bad experience with this company. His words are better than mine and he succinctly identified the problem with CustomInk.
«The lack of common sense in such business is beyond me. Just do the right thing and listen to reason — I get policy but if you hear a good point, one that doesn’t compromise your values or margins or whatever, act accordingly and accept the money I am trying to give you for the service you supposedly provide.»
This is one of those such businesses. My advice is to save yourself a lot of time, aggravation, and grief and steer clear. You’ll be doing yourself a favor.
******I realized I should add one very specific detail that will be important to anyone considering conducting business with this company. If you submit a design for a product and wish to purchase it, they will charge your card the full amount immediately. Once they have your money, they will then decide whether or not they will actually fill your order. If they decide that they won’t, you’ll just have to wait until they decide to refund your money. They ought to hold off on taking your money until they agree to perform the service that they just took your money for. That would be obviously be the proper way to conduct business.

This was my first time using CustomInk. I was referred by my mother, who uses CustomInk for her school shirts (for her students). She told me that the customer service with this company was incredible. I don’t usually notice things like this, and «good» or «bad» customer service doesn’t typically stand out to me. But with CustomInk, the level of attention and service that I received was notably above and beyond anything I have experienced with any other company. I first spoke to Charli, via chat, and she was not only extremely helpful in determining the best options for me and my situation, but she chatted with me for a much longer time than would have «met expectations.» She went above any rep I have spoken to via an online chat service, ever. From there, the service continued to be far above expectations. Every person I spoke to at CustomInk was courteous, friendly, and made me feel like they really cared about my satisfaction with the product and with them as a company overall. CustomInk contacted me promptly throughout the order process to ensure my order was made to the highest standard, and that it was, in the end, exactly what I wanted. The price was also fantastic. When the shirts arrived, I was thrilled with the quality and the shipping time. I received them well in advance of the event for which they were purchased.
THANK YOU again to the entire team at CustomInk. I absolutely will be using them again in the future!

You guys are awesome! The ordering interface is intuitive and easy to use, your people are responsive, friendly and knowledgeable. The end products turned out great. Both of my experiences working with your company have been absolutely top-​notch!

Does not understand the idea of public domain. They have decided that the title of a 200 year old book is copy written. Very odd since their Facebook page shows them making products with trademarked images. Like I posted on their Facebook page, feel free to submit ideas to them but have a backup because they clearly make up their rules as they go along.

I love the shirts I ordered from
! There are a TON of font, graphic, color and pattern options available on the website — you can even get your text to fade in/​out, curve upwards, downwards, etc. The multitude of options made choosing my graphic super fun as well — I searched «boat» which resulted in a variety of relevant designs, from hand-​drawn canoes and sailboats to fancy cruise ships to a double anchor (which I ultimately chose). I loved the option to have names and numbers on the back — super cute! — and took advantage of that as well.
I found the guaranteed 2-​week shipping to be reliable and received my shirts two days before the guaranteed date. Being the impatient person I am, and apart from stalking the online tracking system, I still called twice for an update, and each time, the rep was super nice and helpful. The shirts themselves were awesome! They turned out pretty much as pictured on the website, vibrant and bold in color (my phone pics don’t do them justice!) and only slightly wrinkled on the bottoms, which is understandable. I would definitely order from Custom Ink again, especially now that I know there is a store in Merrifield!

This is honestly the best company I have ever used. Everyone I have spoken with has been absolutely helpful and understanding. I had a problem with an order, the wrong shirt size got and I was heading out of town and needed the right size sent to me before I left. They not only rushed to print it they sent it out so that it would arrive with the rest of my order. Instead of them telling me too bad so sad Matt went above and beyond to fix my order. I will recommend them to everyone I can and will most definitely use them again!
Matt C you are awesome!

Wow! I sent a note in to them asking for help on getting a custom T made with a short turn-​around. Susan Chen, their T-​shirt Ambassador, was right on it with a fabulous email that was filled with useful detail and really friendly too.
In a commodity business like tee-​shirt printing, one just does not expect to encounter true customer service. Custom Ink blows that paradigm out of the water.
A week later I had a beautiful custom T!
Their tag line in each of their e-​mails is: FAST, FRIENDLY HELP 7 DAYS A WEEK
Absolutely right! We will be back, thank you!

I love CustomInk! And I love Inky! Customer Service is phenomenal and I love that the website is so user friendly and simple to navigate! I had ordered t-​shirts for a school project and we had a deadline to meet. Customer service was most helpful. The only downside is that for orders of a smaller quantity the price per t-​shirt is a bit ridiculous. But customer service is so good that I can’t complain! :)

I’ve had a superb experience with CustomInk and I highly recommend this service.
I wanted to print t-​shirts for my company and got a reference from a close friend. I really enjoyed that everything can be done quickly and easily online, design, upload and payment.
I was concerned about the exact placement of the logo and customer service was super-​quick to help. I felt that they really care about the quality of service and customer satisfaction.
I got the shirts on time, as expected and will definitely use the service again next time.