FedEx Office Print & Ship Center

The FedEX employees at the Strawberry Lane location try to be helpful but apparently, they need more training, additional staff or incentives to do a satisfactory job receiving and delivering packages.
Reasons for this:
First, I attempted to drop off two packages this fall to be delivered to another state. I waited in line for over 20 minutes to be served.
Second, the FedEX customer service guy at this location filled out the delivery form for me which was nice. However, after I paid, I realized that instead of the packages going to a mid-​western state, they were headed to my home. Why would I send the packages to myself, should have been the question the FedEx guy asked me when reviewing my completed paperwork.
Third, there was no apology and instead of sorting it all out there, I was instructed to call FedEX later and have another employee do it.
Forth, packages were delivered very late.
Fifth, the FedEX drivers in the Merrifield, VA/​Mosaic District area don’t leave a note alerting you that you have a package and the next steps. Most of the time, they don’t even attempt to deliver it. It is a chronic issue as this has been going on for several years. FedEX corporate office takes no ownership of this matter either.
For these reasons, if sending a package from the Mosaic District area, save yourself a lot of time and instead, go to the Office Depot across the street. If ordering things that need to be shipped to you, try hard to get UPS or USPS to deliver it instead of FedEX. You are paying FedEX to provide delivery service on time and to the right location. Based on history, it’s not being done satisfactorily.

If I could give this location zero stars, I would. FEDEX, I hope you are reading this. This is not a store where the employee helps the customer. I seriously urge you to examine your operation here. Twice, I have now walked out of the store with boxes and labels that I prepared because I could tell the employee simply did not want to deal with me shipping. And you are a shipping store!

This place is a ripoff. They charged 12.14 to FAX 6 pages. Modern technology should have made the fax machine obsolete by now, but since it hasn’t places like this continue to take advantage of this ancient technology. Shame on you! My suggestion? Take your business elsewhere, this place doesn’t deserve it.

Listen closely… unless you’re just dropping a package and running, I would NEVER recommend the use of this store. I have had to use them for shipping and printing from multiple sources (laptops, ipads, email etc.) and I have never left there without wanting to rip my hair out. I think the guy that works there lives to torture the human race. I may not be the most computer literate so I sometimes need help (ex: «how best shall I get this document from my laptop to your printer?») Instead of just handing me a flash drive like the friendly gal did at Office Depot across the street (who got my job done in under 5 min), this dud just watched me suffer out of the corner of his eye from the back room in between naps for OVER AN HOUR! Completely flustered and irritated, I walked out and I will bring all of my business to Office Depot from now on and would encourage anyone to do the same.

Now I know why I’ll stick to other companies for my shipping. Terrible customer service at this location. Never going back.

If you need any services, I recommend going to the other nearby locations. The associate quoted me $ 30 to scan my documents and convert them into .pdfs. Wow. I was desperately in need to get the documents submitted so I agreed. He also estimated it would take 20+ mins. Wow… Ok, like I said, I was desperate and running low on time, so I agreed. I sat there waiting for 15 mins and then he tells me the machine broke. Not only that, their shipping service was «down» so I couldn’t send anything out. Ok, so based solely on this experience, this place served no purpose for me besides waste my time.

You are so convenient FedEx Office Print & Ship Center. You are so convenient that I went to Virginia midday (in favor of beating traffic) and was confident that I would find one of you in a nice area that is readily available. That I did! Speaking as someone who’s office is their home or closest Starbucks; they have really set this up for someone exactly like me.
What do I do at Fed Ex Office.
–Full Page Color Prints (Do you know how much ink that takes up from my inkjet printer?). It is completely worth the 1 dollar per color print.
–They have free wifi if you bring your laptop (baller)
— Fully functional (never been broken when I’ve been) xerox machines
— You can have them make signs and banner
— They have a laminating machine (2.50 for 8×11 is a little pricey), but then again… how often am I laminating things.
Ok… a lot. I’ve considered purchasing a laminating machine at home. Do I need it? No… but it would save me… I would laminate more… things would last longer soo I would spend as much… I mean really how expensive are they… 20 – 40 bucks on amazon… oh I’m totally getting one. should I though…
[sorry you had to witness that internal monologue convincing myself to get a laminating machine– it happens bi weekly].
Everyone has been super nice when I’ve been there. They’re are always wiling to help, and the last and most important thing they do is ship.
When’s the last time you’ve been to a post office? It’s brutal if you going during peak hours (which a lot of the time). I’ve also never encountered a friendly post office worker. It’s almost like they’re trained not to show emotion.
In conclusion (how I ended all papers from 5^th grade to Freshman year of college), I think that Fed Ex Office is a top notch facility that is always ready and willing to help.

Absolutely horrid service and the print quality was no better than my home printer. I will not be back here, ever.

Fast, reasonably priced and really great service.
The only problems I had with this place was that I couldn’t find it for the longest while. FYI Its near the 2^nd level of the garage facing gallows road.
I came in needing to ship something back to a friend and I needed a box. Bill was super helpful and cheery and helped pack up my package really fast and efficient. Knowing how easy it is to come here I’ll definitely consider just coming here when I need to ship something.

Decent, but it shares parking with the xsports gym. Technically, they have designated spots, but the gym folks just ignore the signs and park in FedEx spots anyways. Good luck picking up a package if you go during peak gym times. I mentioned it to the staff, but they seemed pretty ambivalent to the whole situation.

Ok, so 2 visits: today and yesterday.
Yesterday:
Had to get my package to Hawaii. Took about 15 minutes because the woman thinks Hawaii needs to be sent international. Apparently not smarter than a 5^th grader…
Today:
Sent a bunch of emails, ready for a long wait based on my last review. Walked in and one employee is on the floor. She doesn’t care about anything but clocking out. Wait for seven minutes because the other two are «busy» in the back. 2^nd employee walks in, doesn’t care about anything but getting set up. Wait 10 minutes until 3^rd employee walks in. 3^rd employee gives me serious attitude. If she worked in food service she’d be out of a job. But, this is fedex kinkos, so I guess that’s just protocol. HERE’S THE KICKER: In order to print two different files back to back on the same page she charged me $ 7.50!!! Easy print job cost me 23 dollars. Absolute crap. I’m surprised a kick to the groin wasn’t included with the service fee. Validated my preconceived notions about corporate America.

This store just opened and the staff are making everything possible for the store to succeed. Gaston helped me decide how best to bind my presentations and he also spent a lot of time and effort with my business cards. He judged that the first batch of cards was not perfect, so he just redid them and when I came to pick them up, he gave me the messed up cards plus almost double the amount of cards I had ordered.
This is service you can only hope to see in other places!