Enterprise Rent-A-Car

Fastest service! Polite! Professional! So lucky to have this office so near my home!

Two other times I have visited this location and had a great experience but this time I feel like I was taken advantage of. I went in to get a rental car after hitting a deer and the lady who was issuing me the car asked whether or not I wanted insurance through Enterprise. I specifically said no and she told me to sign the forms. When the three week period was up they called me to check and see how my car was doing and I told them it will be ready on time. When I returned the car they said everything was fine and was no mention of any charges.
Flash forward 3 weeks when I get the credit card bill. I was charged 400 dollars for the insurance through Enterprise. My dad and I called and they said I agreed to the insurance and they even called to ask me to extend it. That was a lie. They called to see if the car would be done on time and I said yes, there were no words of an extension mentioned. I feel like I was tricked. I got duped into paying 400 dollars via their insurance. I do not plan to go there again.

The location has an amazing staff and outstanding customer service. I have also rented from Enterprise location on lee highway across from Fairfax High School and the location there has terrible service. I recommend going to the Nutley St Location for better/​friendly customer service.

I had to place my car in the shop for repairs on a Saturday morning. The call center reserved me a car prior to the location opening. Upon arrival I was greeted by Nick. He squared me away in the nick of time ;-) see what I did there lol anyhoo… He was very pleasant and helpful. The air pressure light was on and they were low on staff. He took the car to the back himself and brought it back with the heat on; it was really chilly that morning. Therefore, i was very greatful for the gesture. Overall, I was very pleased with my experience and will rent from them again soon.
** Fyi they can not pick up or drop off outside a 3 mile radius.

I had the worst with enterprise at this location. and I’m in tears going through3 hours of torture. I called at 3:00 pm and got a confirmation for a rental that was suppose to pick me up at 5. The car never came I called the location at 5:30 only to be told by frank (the manager) they couldn’t find my confirmation and they couldn’t send someone and be hung up on! I called the corporate they connected me the nutley st location spoke to nick who said they are on they way. I called the corporate who called them and confirmed with Rachel that the rental was on the way to pick me up. At 6:30 pm i called my sister to come pick me up and take me to the location since no one showed up. I go there and they are closed!!! I have to be at work tomorrow 7:30 and don’t have a car. I can’t believe how this can happen!!! How can I get a confirmation, confirm with two other ppl at the location for no one to show up!?! Do not use this company they are not reliable!

They issued as a rental a dirty and smelly Prius to me… staff was generally friendly. Had to wait a little too long to get the car. I would rent from them again however.

Every time I rent from this location I receive amazing service. I appreciate how attentive the staff is and their customer service is always really good. Normally it has been a rough day when I have to rent a car and this location really helps the process run smoothly.

The staff at enterprise were really helpful in taking the time to accommodate my needs. They never disappoint me every time I come into their facility.

Very disappointed in enterprise car rental
I got a car rental on Monday. I was told that the extra insurance would only cost me an extra 12.99. So I got the insurance. And the later on I would out that it was a per day cost. When I went back to tell them that I didn’t know this was a daily cost. They refused to give me refund. It’s only been 4 days. So far I still have another 5 days on the rental. The manager didn’t even talk to us. The guy who was there just said that the manager is not gonna refund you guys.
If I wasn’t told that it was a Daily charge, why does the blame have to go on me? I understand that it’s written on the contract. And that’s why I came back to you guys. To fix it. Cuz I was told something else verbally.

Great customer service! I have used this location in the past and the staff there has always been helpful! Reasonable price and the pick up and drop off service was also very timely. A very pleasant experience for sure!

I used enterprise rent-​a-​car service often at different locations.
Booked a reservation on 5÷21÷2015 at 3:30 pm. They delayed my reservation at 5:30, saying that the vehicle is not available, and said they will call me back. Never got a call back and the office is closed. Terrible customer service. Irresponsible representative. Now I have to cancel my trip.
If you don’t want to take risk of cancelling your trip, just get it from somewhere else, not Pan Am one.

Great staff! Happy with my check in, the young lady helping me is super nice! :-) This is how car rental should be.

excellent service. can’t complain.
My car was in accident and I went there for replacement till my car was in repair shop. Somehow, my reservation was not in the system but they called insurance company and within 5 mins, everything was setup.

We reserved a cargo van. They did’t have it. We had to go and rent from another company. There were 3 other customers in there and they had problems with their cars or service. As we left a guy came flying up in one of there rented jeeps and was screaming at them from outside as he walked in. I don’t know how you can have 4 customers and everyone of them have a problem and still be in business.

I really like this location, Representatives are very helpful and supportive. They suggest alot of good things to you with out even asking.
Very impresive.

This is a great Enterprise. I have spent several thousand dollars with them. All of the staff have been very professional. I have had great experience working with Andrew regarding specific rental requirements. Frank and the rest of the staff have also been great as well

This Enterprise location was quite busy, but I was assisted within 20 minutes of arrival. My impression of the staff was that they’re courteous, professional, and relatively efficient. My one criticism of this Enterprise Rental location would be that I find the «you-​are-​going-​to-​owe-​us-​a-​TON-​of-​money-​if-​anything-​happens-​to-​this-​car» hard sell for their optional extra coverages pretty tiresome. I’ve noticed at the Enterprise Rental at San Francisco Airport (where I rent cars frequently) that they don’t push their optional extra coverage nearly as aggressively as I was pitched at this Enterprise Rental location. I just kept nodding and responding «Yes, I understand» as I was strongly advised no less than 14 times how I’d be responsible for all associated costs by declining their optional coverage. I’d recommend that the staff lighten up a bit on this hard sell pitch b/​c if they don’t, I expect it will result in other clients leaving similarly less awesome reviews on Unilocal

My experience is eerily similar to Molly K’s…
I dropped off the vehicle that was rented for me (by the person who hit me’s insurance company) after I was in a vehicle accident. There was no damage. The next day I received a very rude phone message from the store manager informing me that I had damaged the vehicle. When I called he was even ore rude.
The insurance company agent called to be able to review the vehicle — it was already gone and repaired. Enterprise’s attitude is it’s all my fault — period. I’m trying to resolve it, the insurance company is trying to help. But, Enterprise sees dollar signs.
Funny thing is the insurance agent I’ve been working with told me that another customer three days later had the same issue. As did the young woman at the body shop where my vehicle was repaired (same week).
Sounds like this is standard operating procedure or very odd coincidence.
I’ll avoid Enterprise going forward!

A day after dropping off a rental car, Matt called to (rudely) tell me that there was damage to the car and they would be charging my credit card and making an insurance claim. I knew there was no damage, and asked to see the damage. Was told the car had been moved already so I couldn’t see it. Asked to see photos of damage — none available. Basically, I was told ‘too bad — you’re liable’, but I did not have any damage to that car and they were really rude about it. Still trying to resolve this dispute, and talking to my credit card company. Scam? I don’t know.

In and out in 10 – 12 minutes tops and that was with the inspection of the rental. Very friendly and fast.
Props to Trent on a job well done.