Jos. A. Bank Clothiers

I am generally a fan of Jos A Banks, which sells tasteful if conservative formal and casual clothing. Wayne and Joe helped me out when I needed some clothes on short notice. They were not pushy or impatient, and helped me process my return of clothes which did not fit quite so well, and confirmed and held clothes for me that were in a better fitting size. I’ve come to expect excellent service from this chain and this Mall location is no exception. Note that it is near «Macy’s II» which is the furniture outlet on the side opposite West Ox.

Bank is one of my favorite stores for buying clothes. They offer pretty much conservative, traditional, and preppie clothes. This store is pretty typical of the Bank stores in the area. Bank’s is always having sales. They are good about ordering items that are not in stock and having them shipped to your home.

I needed some polo shirts for summer vacation. I went by this J. Banks with moderate expectations. I found 3 patterns that I like, but 2 were not in stock at that store in size medium. They offered to order them for me and ship direct to my home address. I reluctantly agreed, I prefer to always do cash and carry. The clerk asked me for my credit card, which I gave to him, although I wanted to pay cash. The clerk said I wouldn’t be charged anything he just needed the card because their computer program needed it. That made no sense to me and I don’t want my card information exposed to unnecessary threats. I asked for the card back — he summoned his manager. I explained to the manager what was happening and the manager took a J. Bank’s gift card ran it thru the machine and got the computer program to accept that. Then the clerk again tried repeatedly to complete the purchase without success. At this point I had invested 25 minutes standing at the check-​out counter. The clerk asked me to wait again and went to get the manager. The manager was also busy with his own customer at that time — (convincing his customer that the jacket was not too tight across the shoulders {it was!}). I gave up and went to other stores that are in business to do business. Jos. A. banks gets one star because I can’t figure out how to give them ½ a star.

I find that people either adore or hate Jos. A. Bank. Given the star rating, you can see that I am in the former category. If you understand how they operate, do a little bit of math, and never pay full price for anything, you can get good quality clothes for a great price. And the service in every one of their stores that I have bought from has been superb. This weekend I went to the Fair Oaks store to pick up a new sportscoat or two, depending on what their deals were. After searching the rack for a couple of minutes, a sales agent came up to me and asked me if I had been helped. He saw that I had picked up a size way too big, scanned me, and nailed my size dead on.
The one area where I have found JAB to be weak on is getting alterations done. It can often take quite a long time. This is why I chose the store in the mall. The last time I purchased here they informed me of the tailor in the mall that does a great job with alterations, and can usually accommodate a fast turn-​around. But the coat I selected fit perfectly. With the specials they had, I ordered two more, scheduled to be delivered by the end of the week, free shipping. At the end, I paid $ 205 per jacket. Sure, their coats aren’t Brooks Brothers quality, but I’ve gotten a lot of wear out of the suits and jackets I’ve gotten here in the past. And that’s why I keep coming back.

We choice JAB for our wedding. Had the most horrible experience! They got our order wrong, over charged our groomsmen, then complained to our wedding party that this wedding is giving them lots of issues. We will never go there for anything else. Your wedding is so stressful and overwhelming and these people add to it. They shipped two tuxes to different stores than the rest but in the same area. They never actually checked out the grooms tux so when I went to return it they gave me a hard time. Special shout out to Anthony who was especially unhelpful. So disappointed.

Located inside Fair Oaks Mall on the 2^nd floor is Jos A. Bank. I’ve always gone into this chain and walked right out because the prices are pretty high. When the store is running a sale prices are actually not that bad at all.
Today I decided to walk in here to look at some shirts. There really isn’t anything special layout of the store. Shirts and shoes in the back, suites and pants on the right and so on. Anyhow, back to my shopping. To my surprise they were running a sale on just about everything. I really needed just plain white button down shirts. One of the specials they were running were 3 for $ 99. To me that is a pretty good price, I’ve been into Men’s Warehouse and they are at $ 50 a pop. I don’t ever think I’ve gotten one for cheaper even when on sale. Anyhow it was pretty slow in there. I was immediately greeted by a sales person. I told him I was just looking around. He noticed I was looking in the shirt section and asked if he could help find any size or color me. I have a fat neck (size 18) and short arms at 32 inches. Turns out I’m in the big and tall section. I don’t really think I’m that big =) and I know 5′ 8″ isn’t tall =). The salesman Matt, was kind enough to help me dig through the shirts looking for the plain white or ivory shirts. Turns out only their Executive shirts were part of the special. Turns out there were none in the style I liked. Matt then said he could order them and have them shipped to the store and I could still get the sale price. I think the sale ends in a couple of days. Since I work pretty close to Fair Oaks Mall, I was told I could have them delivered to the store. If I had it shipped to my house it would be $ 15 but if it went to the store it would be $ 5. Turns out Matt got the fee waived so all is good.
Although I didn’t get to walk out with my shirts today, I still think it went well. Customer service is always key, and I never mind paying a few more buck if I get it. Why the 5 star rating, it all goes back to the service. My salesman was not pushy at all. He asked once if I need a tie or anything else, I said No, and that was it. I’ve been in other places and they’ve always try to add more on. I remember one time I went into Men’s Warehouse for 1 shirt. I was in a rush and just bought it and went out, the salesman was trying to add more on and was pissed when I said no. I understand people work on commission, but I don’t like pushy people.