LOFT

A nice store but can be overcrowded with stuff

I love this place! Someone from the corporate really did their research and the clothing they hashed out are just awesome!
Or maybe I’m just getting a tad bit older and my taste buds have changed to their more hip and sophisticated clothing.
Layout — Nice! Easy flow, clearance/​sale section always in the back. Benches in the fitting room area for the men. Nice work wear to the right upon entry. They got rid of the restroom due to loss prevention incidents.
Prices — You know, they are a bit pricey. It’s either you hold your breath and hope your size is still on sale later on (because it happens a lot!), or buy now and take the bullet. I’ve done both. It is best to sign up with them and get coupons and announcements. It’s worth it.
Clothing — I LOVE the Lou and Grey collection. Their material are sooo soft, warm, and the style is beach-​chic. If Loft were to stop carrying this brand, I would be very sad.
Their knit sweaters are eye catching. Some jewelry are lovely, but prices are not worth buying at full cost.
Service — Is good. Often I do get greeted. Maybe not right away. But they will get there, smiling and friendly!

I purchased a dress for $ 98 and discovered it went on sale for 40% off after 10 days. Since I still had the receipt and never removed the dress from the bag, I decided to see if they would honor a price adjustment. The lady I spoke with, Kara, was so rude to me. She explained the policy (price adjustments are only honored after 7 days). I told her I understood and explained that I would like to instead return the dress then. Kara informed me I «wasn’t allowed to return it». I was confused since I had the original receipt and was within the return policy dates. She then told me she would let me talk to a manager, who gladly agreed to complete the price adjustment. Everything was fine until my friend informed me that Kara was talking about me to another coworker, Karen. They were gossiping about me at one of the sweater tables and laughing. This bothered me since they were doing it in the open for all the customers to hear! That to me is very unprofessional. When I was leaving, Kara approached me and smiled while telling me goodbye. I confronted her about what my friend overheard. She looked like a deer caught in headlight, but quickly recovered and denied everything. Yes. Real professional, lady.

This location is open again after a remodel. The store looks beautiful and has a great feel for what ann taylor loft sells. However as a petite woman i was highly annoyed to find that petite sizing is given like a six feet by six feet area! Thanks for the special store area except why can’t i choose from all the other options in store? Its silly that they don’t blend the petite stock in with the other sizing.

Drove all the way here to find out that the store is closed as they are remodeling it. It won’t reopen until August it says-​yet it is August!!!

Ann Taylor isn’t really my style but I go in occasionally if I need a bland wardrobe ‘staple’ of some sort. The store interior is nice and larger than a mall version.
Now i have a story. My last visit i was looking for a simple dress for a baby shower (which already put me in a bad mood). No size 4, no size 6, no size 2. It was 0 or 8. The sales associate recommends I try on the size 8. I smile and internally poured scorn upon her. She wanders off, I grab the 0 and head to the fitting room. It fit fine, it was a friggin a-​line dress!
I head to the checkout and she reappears to get credit for her sale — she asked me how the 8 fit, i told her the 0 was great. She then replies «Oh yes, that dress does run quite large».
Who says that?