M & M Floors

Recently my clients had M&M come in to repair a damaged floor when movers gouged the floor moving a large piece of furniture. The buyers were unhappy with the work that was originally performed but M&M came out and rectified the situation until the new buyers were happy with the results. Thank you M&M!

I too received a call from the company after I posted a review regarding my service. I have opted to remove my original review because the company did right their wrong after lots of aggravation. Bottom line, I will never do business with M&M Floors again.

I placed a detailed review earlier but decided to take it off because I got a… phone call from the company. The rest is up for your imagination.

M&M Floors is fantastic! The quality of their work is exceptional and their staff are very professional. They work within their estimated time, sometimes finishing sooner than estimated. I had my hardwood floors refinished and they are beautiful and so far holding up to the three dogs in the house. The finish detail of the trim was great. They also replaced the flooring in my kitchen with laminate and it looks great. I had forgotten to move a few things and they took care of everything, moving things carefully. I don’t know how they got under some places to put the floor in, but they did and it looks great. I would recommend M&M floors to anyone.

This company was recommended to me by a family member. I was initially impressed by how long they have been in business in this Northern VA area. After calling to set up an estimate, I am happy to report that the office staff was friendly and knowledgeable. After a few general questions about the work I needed, they set me up with an estimate.
I was given a time for the estimate, and they were on time and very professional. I was impressed by how they conducted themselves and their efficiency in the process thus far. This is what made me choose them for our floor work.
There was a lot of work in my home, and it was all done quickly and efficiently. The work was a whole house job and I could not be happier with the end result. I had them match all of the new flooring to my existing hardwood stairs. It was an amazing match! It looks like the original. In fact, they made such an impression on me that I called them back to build a threshold to an addition we had built. The contractor seemed to be having problems finding someone to make one since it wasn’t a standard piece. M&M floors made it and installed it for us in a day with amazing results!
The crews were polite and respectful. I just don’t have enough good things to say about this company. Top Notch!

Their gatekeeper Mary who answers the phones told me 8 – 9 days to complete the work. Mary was also very rude, yet I could never get past dealing with her. I left a message with Chris, he called me, then I called him back and never heard from him again. $ 6000 job done very nicely by Vanovers, completed in less than 3 days. Don’t waste your time calling this company or filling out their web form, May will tell you it can’t be done.

I was recommended to this company when I started searching for a reputable place to do a flooring job. I was told they were one of the première flooring places in the DC metro area.
I have a lot of good things to say after my experience and only a couple bad things. I would recommend them to someone else because I believe that there are always unique circumstances under which things may not go perfectly.
When contacting them for the initial estimate, they were friendly, helpful and gave me an appointment date that was convenient. The people who came out to give the estimate were very knowledgeable and friendly. It was this fact that convinced me to go with this company. I will freely admit their pricing was a bit higher than others who came out.
The bottom line is that they convinced me that they could do the job, do it well, and explain to me why they were doing what they were doing and what to expect. Due to the cost, I decided to do the demolition of the old flooring myself. Now I understand why they charge so much for this work. :)
The installation part of the estimate was very reasonable. In fact when compared to buying the wood online and installing it myself, if you factor in shipping and tool rental, it was about the same price. If I already had the necessary tools, I might have saved $ 100, which hardly covers my own labor, and then of course there is the whole experience and warranty disparity between my work and theirs to consider.
They did a great job installing the flooring in terms of the final product. The wood matched the existing flooring quite well.
I was not sure initially that I would pay them to do the finishing of the wood. They were quite a bit more expensive in this department and I considered doing it myself as well. The biggest concern was matching the color of the existing flooring and their confident assertions that they could match it won me over.
They put up a dust barrier and used a dustless sanding system. I wouldn’t say it was 100% dustless but it was close. The people who came out to sand the floor didn’t tell me they were going to put the first finish coat on. This was a problem for me because they left out the back door without locking it. I needed to get into the basement through that door as well as be inside in order to lock the door. Plus if the cat planned on eating or going to the bathroom for the next 6 hours, it was going to be a problem. I did manage to overcome this issue but I wish they had been a bit more up front about this aspect. Additionally, they apparently spilled some urethane on the driveway. This left a dark discoloration. I was upset about this fact to be sure.
The follow up finish layers to the flooring were done by a different crew who were much better about telling me what they were doing, and the time frame involved to protect the flooring. At first, I was not convinced that the flooring finish matched the existing, however, after some time passed, I gladly conceded that it was a very close match. They also gave me a finished step at the basement stairway access, and fixed the carpeting back up, trimmed to fit. The carpet installation was perhaps not the best, but was passable without close scrutiny.
Their customer service on the phone for follow up calls during this process was not the best. The person answering the phones had a gruff attitude and it required many calls to get in touch with who I needed to talk to and to get the information I needed. This was a concern because it represents the company poorly in comparison to the people who showed up to the house.
I contacted them regarding the stain on the driveway. They were not particularly responsive about this issue. They were evasive initially. Then they claimed to have come out to the house (while I was home) without knocking on the door or asking me where the stain was. They took a picture of part of the driveway that was not stained and emailed it to me as proof that they did not stain the driveway. This was highly irritating to me. There was much argument about this issue, and finally they said they would send someone out to clean the stain with chemicals. I am not sure when or if they showed up because again, they did not knock on the door to alert me to their presence. They freely admitted to not being able to remove the stain, which of course, they clearly did not remove. So, we paid the bill and left it at that.
A short time later, my neighbor decided to use them for some flooring in his house and he was overall very happy with their service. He apparently did not run into the same problems that I did.
Overall, I would say they do great work, and have some great people working for them. The prices are a bit higher than other companies, but my guess is that their work is better as well. Just keep in mind that you may have to verbally wrestle with the person answering the phones. Also, I recommend being on top of the situation to avoid any possible problems up front.