My Plumber

These guys are outrageously expensive. I was in a pinch since it was the day before thanksgiving and the problem required that all the water in the house be off. So, I called and they came when they said they would– that is the reason for 1 star.
So, I had previously fixed the shower faucet but it broke again. I thought I knew what it was but again had to get it fixed adapt and couldn’t trust my limited skills. I told the technician what I thought it was and he said I was right. I needed a part and to redo what I did the first time. I specifically asked if I could get it at Home Depot or lowes. He assured me that I couldn’t. So then I asked if I could order it online and get next day shipping, this would allow me fix before the holiday. Again I was told no that I would have to buy a whole new set including all of the stuff I didn’t need which would be about 400. BUT, I was in luck because he said he had a return ion his truck and could pull the little piece out of that. I should have known but the guy seemed nice so I agreed to have him do it and fix the whole thing for about 400. It took 15 minutes. After he left I pulled out my laptop– no way, the part is listed and is 5 bucks. So that and a new cartridge would be about 45 and I could install it in about 30 minutes.
I had to call and complain and was surprised that I was listened to and had the mgr return my call as promised. Well, I suppose it says something about a company like this when they actually have a job title of resolution mgr. This guy is a pro, talks a big game and makes you feel better. He spoke with his tech and said he agreed that I was misled and he was going to put the guy on notice. Ok, that’s nice but… So I said good but what about me getting ripped off. He had to call me back again. Calls and says he is going to send me a 50 dollar gift card. Gee thanks, so now it was only 350. I laughed and said ok whatever. The card did arrive so that was nice.
Bottom line is these guys are pros, they know how to lie and mislead and charge crazy amounts. Then, if you fight it you get a gift card. But in the end they are still way ahead and off sticking it to the next poor guy who needs his water on.
They will never get my business again despite the 30 dollars off coupon they included with my gift card.

Myplumber called to ask if I needed heat or cooling service. I told them my heat and cooling units are fine since I had recently replaced them but asked if they service humidifiers. They said yes and offered to come out for free to take a look. A service person came in, examined the humidifier, and wanted to charge me for examination. He did not perform any work. I told him this service was promised to me as free. He slammed my front door as he walked out. He slammed the door so hard that my door is now making squeaky noise every time we shut the door.
Today I received a bill for $ 234. Void this bill, otherwise, I will pursue further actions. Do not call again with your fraudulent promises.

My Plumber came out to replace a wax seal in our toilet. The estimate was far more that we anticipated (or expected from our online research). Should have read these reviews first!
We declined, called a local plumber and saved ourselves over $ 100.

I should have read these reviews before I called and made the appointment. We’re putting the house on the market and needed some fixtures swapped out in the spare bath. I was so happy when they had an available time the same day I called… one thing to mark off my «to do» list. Now I know why. Their prices are outrageous. Lucky me… they waived the $ 80 service fee since I was a first time customer. Won’t be calling them again.

RIPOFF WARNING! I requested My Plumber to repair a leak at a rental property. I trusted that they would complete the repair at a fair price. Lesson learned. The problem ended up being the wax ring around the toilet. $ 350 to replace a $ 10 part that takes 20 minutes to replace?! 2 lessons… always be present when the work is done and NEVER call My Plumber again.

I haven’t really «experienced better» because this is the first time we’ve had to call a plumber in 16 years since we’ve lived here. I was not entirely impressed with this company. We called because our main line seemed to be clogged. (Running the washer caused the basement bathtub to back up and the toilet wouldn’t flush) We SPECIFICALLY indicated this to the person who answered the phone when we first called. We asked for an estimate and we were told between $ 250 – 500. My dad has had SOME experience in this field and knew it wasn’t just the toilet line that was clogged. We called on a Sunday and we scheduled an appointment for that Wednesday between 3 and 5pm. The first plumber showed up around 3:30. He walked downstairs and my dad explained everything to him and he said «oh I don’t have the right snake for the MAIN LINE someone will have to
Come back» (we saw the paperwork and it didnt indicate MAIN LINE just something about the toilet)… Around almost 6pm the second plumber showed up. Long story short, he did have the big enough snake and snaked the line and got it unclogged. He told us that if it happened to be a pipe that was collapsing or bad we could be looking at anywhere between $ 10,00−30,000 to replace it (WHAT???) luckily it was fixable but ofcourse costed $ 579 after all was said and done. How did the first guy not have the right supplies? Which leads me to this… We were also told that they would come equipped with a special camera so they could show us that the line was clear, the guy didnt «have it in his van»… Needless to say we are supposed to set up another appt for them to come back with a camera. This company seems unorganized and a little money hungry. Hopefully this is the cure all
And we don’t have to call a plumber again cause it certainly won’t be this
Place.

The garbage disposal they wanted to replace mine with costs $ 99.96 at Lowes. They quoted — $ 878. No, there’s not a missing dot in there — they honestly quoted almost $ 800 in labor. My guess is they do it just to have the guy go house to house collecting the $ 79 in fee for coming out to look. I’ll be spending the rest of my afternoon figuring out how to replace the thing myself, which I guess I should have done in the first place. When I questioned the price, he offered me $ 100 off the price. He wouldn’t give me a breakdown of parts vs. labor, refused to detail anything, and told me a woman like me would never be able to replace it — I need someone to install it for me.
I cannot remember his name, but he was mechanic #184.

I had exactly the same experience as the other Unilocaler. I have used this company twice. Their policies and prices are outrageous. Both times I have come away with the feeling that they are extremely dishonest.
Episode 1: Toilet clog. Instead of offering to snake the toilet, the plumber said he thought a child’s toy was blocking the drain so he wanted to replace the entire toilet. A very specific thing to suggest without any evidence. I told him there have not been children in the condo for years, if ever. Price quoted for toilet replacement: $ 850. I talked to the service manager, because I thought this was outrageous. He offered to have them use a camera to look in the toilet and check (why not offer that in the first place?). Outcome: No toy blocking drain, problem solved with snaking of drain (which they charged hundreds of dollars more than competitors for.
Episode 2: Stupidly, I forgot they were the problem company, and allowed the tenant to hire them. Problem: Toiler flapper, etc. needed to be replaced. The plumber offered two options: replace the whole toilet for $ 750 (WHY!!!) or put the new interior pieces in for $ 458. Folks, the kit at home depot costs $ 20-​$ 40. He says he doesn’t use parts from home depot. I said, so what… even if you pay double for your materials (which I doubt), the total cost shouldn’t be any where near that. He offered me a 10% discount. Like that would make any difference when I believe their prices are 200% over the fair rate! Bad. Bad. Greedy company.
UPDATE ON EPISODE 2: I went down to the condo to take a look — and do the repair myself — and found that the ONLY problem was that the arm inside that connects to the handle was broken. Less than $ 10 in parts, 15 minutes of labor for me — an unexperienced person. All other internal parts were less than 2 years old and completely intact, unworn, etc. SHAME ON YOU, «MY PLUMBER.» I took photos and will try to report them to the licensing board. This is too much of a ripoff.

I am so mad, because I scheduled this company kind of at the last minute and didn’t check the reviews. I am seriously fuming right now. But my husband was home ill from work and we thought it’d be a perfect time for the plumber to come, since we didn’t want to take time off of work another day.
We wanted a deep sink installed in our laundry room (it is all out of the box and assembled– it just needs to be hooked up) and also a new faucet in our kitchen. Well, they apparently charge $ 80 for the estimate, which they said they would be unable to do over the phone. I don’t understand that, because when the plumber got here and learned we wanted a deep sink and a new faucet, he had to call the company to get the estimate. (I have no idea why that was their procedure). He came back about 10 minutes later and told my husband it would be just over $ 800 to put the deep sink in! Are you kidding me!!! I spoke to another plumber (whose schedule really doesn’t fit in with ours) and he gave an estimate of $ 195, which we thought was a LOT more reasonable. Anyhow, my husband asked what it would be just to put the new faucet in. Again, the man called his company, came back, and said that without parts (as we had our own parts) that installation itself would be $ 406, but he could do both jobs for $ 1000. Absolutely. Not.
So, we’re out $ 80 for him to tell us something that could have been done over the phone. I understand why people won’t give estimates over the phone to me, but what I don’t understand is why he had to call the company himself to get the blatantly-​overpriced estimate. It seems like such a rip-​off. Needless to say, we didn’t end up having him do the work. I might just go to
and see if I can find instructions on how to do the new faucet myself. (I am still rolling my eyes that he had the nerve to charge over $ 400 for something that should take about 20 minutes to do.)

This incident occurred several years ago but is worth sharing:
I called MYPLUMBER regarding a backed up sewer line. There was no time to do a responsible contractor search so I relied on Long & Foster’s Home Connections referral website (usually reliable). MYPLUMBER came quickly and then charged $ 50 for an estimate (applied against the job price). In such an emergency there was no choice. The first thing the two guys did was shake their heads like the blocked pipe was nearly impossible to fix, that only they could do it and that there was considerable danger in not having them do the work immediately (as they handed me an estimate/​contract to sign). Their price was in the MANY hundreds of dollars. I told them to leave, which surprised them considerably. Upset, I paid them $ 50. The moment they left I called a national chain and they did the job for something like $ 100. It was a simple fix. I later made a big enough stink that MYPLUMBER refunded my estimate fee. To say this is a dishonest organization that preys on the elderly and desperate may be too strong, but it was the impression I certainly got. I would steer as far from MYPLUMBER as possible.

We called «My Plumber» to fix a hot/​cold water problem in our shower and kitchen faucets. The guy arrived punctually in a nice truck. I barely finished describing the problem and he immediately try to sell me on a «side tank» without even looking at anything. After we suggested that maybe he should look for himself he proceeded to the water heater and just by looking at it determined we need a new one (it’s 9 years old, looks and works well, and provides hot water to all other faucets.) We expressed our disappointment and doubts about his ability to diagnose our problem without testing the affected faucets and he left.
We called another plumber, recommended by friends, who came, looked at both faucets, and replaced the cartridge in the shower faucet, which solved the problem in both. He said the water heater is fine and may only need to be flushed (which he showed me how to do.)
I believe «My Plumber» is a large outfit and may have better representatives. Although this review applies only to the guy who came to us, be careful when you use them.