Purchased a craft table yesterday. The sales persons know nothing. Every time I ask a question, they will say«just a moment», go check the catalog and then reply«I THINK …» and are not sure if the information they are providing is correct. Then I saw lady who seems to be the manager with food stuffed in her mouth. She asked me if I was doing good and I said no because you are not able to answer any of the questions I am asking. I finally purchased the Caroline Craft Table. I took it home. The table is dingy. If you write with a pencil, it will poke the paper. If you color it will trace the dinges and holes below. I am not sure if I can upload pictures and videos here. The manager does not listen, she said its my fault that I purchased tuscan. She wants me to pack everything again and ship back and wait another 10 days for my new order in chocolate. Went to pottery barn at Tysons, very knowledgeable staff and told me immediately that the table is dented and damaged.
Kara F.
Évaluation du lieu : 5 Chantilly, VA
I am a Pottery Barn addict, I spend all my money at this store and I give them a lot, A LOT of business. Recently I returned a registry gift that was purchased online and needed help when I never received my store credit in the mail. After an unsuccessful phone call with the Pottery Barn customer service number I decided to call the Fair Oaks store to see if they could help me. Ashley, I believe she is a manager, was super helpful and friendly. She fixed the problem even though it was technically an online issue and not her store. I have also bought furniture from her before and she was so kind and helpful. If you are looking for someone with a positive attitude(hard to come by these days) and someone to help you pick out furniture/décor ask specifically for Ashley, she has great advice and doesn’t seem like she is always rushed for time like some of the other sales staff is.