Williams-Sonoma

I love Sonoma, but this location is awful. Every time I go in there, the employees are rude. Today was no exception. Went on to return an item, and was treated like it was a chore with a snide attitude. Was actually snapped at. The Reston location is great. Will only go there from now on even though Fair Oaks is closer.

Worst customer service!!! I spent loads of money in kitchen stores and Williams-​Sonoma in particular and it’s a shame that this location that is closest to where I live would choose to ignore me almost every time I need help.
Just minutes ago I was there waiting for someone to help me get a Staub pot and two associates came out and went straight to the other people (both white, I’m Asian) – one is trying the free coffee from the espresso machine and the other is returning something. And I was waiting to pay them real money!!!
This is not the first time I have a negative experience in this location and I’m not coming back. The Reston location is fantastic and I got excellent attentive service every time I go there. I’ll drive further tomorrow to get my Staub.
William-​Sonoma listen up: please improve this store!!!

My friend and I went to the Williams-​Sonoma Fair Oaks Mall store today for a free cooking technique class on pressure cooking. The teacher used real ingredients, which included chicken and beef. She proceeded to put gloves on, put the completely raw chicken in the cooker with her «bare» hands, and then NOT TAKE THOSE SAME GLOVES OFF FOR AT LEAST 20 MINUTES! She touched everything with those contaminated gloves! Not to mention one of the spatulas used had blood dripping from it. When I say she touched everything, I mean the counter we were using, both pressure cookers, the checkout counter, the flyers, the serving napkins, the cup holding the tasting forks, etc. This, to me, is unacceptable. I know the risk of poisoning is somewhat low, but that’s not the point. This is basic cooking knowledge. That all being said, I still like W-​S products, and I’m not against buying their stuff, I’ll just do it online, and I will NEVER set foot in that store again. Who knows how many other times she has done this, or what hasn’t been cleaned after she (or somebody else) touched it. I’m not sure there’s enough Clorox in the world to clean that store. Everybody beware.

Love Williams– Sonoma. They are a little pricey but their products generally hold up. I went in this week as I had bought my husband a waffle maker for Father’s Day and had wanted to get some waffle mix and syrup for him to try it out with. Customer service was great and one of the ladies who worked there was able to recommend several products.

I went here last weekend, I was very impressed by the customer service. Normally, I won’t go in because it a bit out of my budget, but they were having a sale the weekend I went. When I went to the register to pay for my apron and towels, the cashier was very attentive. She placed both my purchases in Williams-​Sonoma boxes since they were going to be presents. She neatly folded and tied everything for me. In addition to the boxing, she told me about the free service the mall provided –just go to the mall’s customer service and show your receipt and they would wrap it for free.

As a previous employee of this company, I still love the products and continually shop there. I didn’t work at this particular store, and went in one day to inquire about a very nice blender– they shrugged me off and BOTH managers were not accommodating at all to the CUSTOMER. I later purchased my Vitamix500 from a different Williams-​Sonoma and will no longer shop at the Fair Oaks branch.

I’ve been a fan of Williams-​Sonoma for a long time — nice stuff — but not inexpensive either.
I finally got around to spending a couple of gift cards I had. I went in looking for a stainless steel vacuum container to store coffee — I saw one there a couple of years ago. However, they no longer carried it.
So I picked up a set of green bowls, and some various kitchen tools, a couple of zest graters, a pair of seafood scissors, an avocado tool, measuring spoons, and a strainer.
Now I just wish I could afford one of their expensive butcher block knife sets!