Nice enough staff but when I told them my phone was defective and I had insurance, they said it would cost me over $ 100 to submit claim. Then they tried to convince me to upgrade my phone that would cost me $ 300. I left and went to official Verizon store and within 10min they replaced my phone for no charge.
Austin K.
Évaluation du lieu : 4 Fairfax, VA
This location is actually inside the BJ’s Wholesale Club store, but you don’t need to be a member to use it. The other Verizon Wireless store in Fairfax City usually has a long wait time, but this location typically has no wait at all, which is fantastic. The staff here seem to have a good idea of what’s going on and were able to answer my questions. I assumed they were one of those«authorized retailer» stores, but this is an actual official Verizon store. It’s kind of hidden away, but it’s was a good find for me. It seems like they have a smaller selection of handsets there at the location and I don’t think they can do major repairs to phones, but I’ve used them for buying accessories and making changes to my wireless plan. I recommend this place to others who don’t want to stand around waiting at the other locations.