Wheelhouse of Fair Oaks

Let me preface by saying that the only saving grace to this complex are the office and maintenance staff. They are friendly and always accommodating. I just moved out of Wheelhouse after being a resident for 2 years. I would have left sooner if it did not cost so much to break my lease. Parking has always been an issue. When Wheelhouse took over, they issued parking passes to all residents, plus one guest permit. This resolved the issue for a few months, but then it seemed to get worse. When I would arrive home any time after 8pm, I would need to park pretty far from my building. All apartments are being renovated (from what I have seen, they are gorgeous). However, the construction company that was hired would leave the old, dirty appliances in the breezeway for days. Not very appealing to look at rusted ovens and refrigerators every time I left or entered my apartment. I read reviews before I moved in that Avalon kept tenants deposits when they moved out. Wheelhouse Mgmt. has been so nice, I was convinced that would not be an issue when I did not renew my lease. I do not blame the office staff here, I believe corporate makes the decisions. When I received my deposit check this past week, I was in shock. After caring for this apartment for 2 years, I believed I would receive the full $ 300, however, I was issued a check for $ 35. I am not sure why I scrubbed my already clean apartment to then be charged a cleaning fee. Especially after I chose to not pay $ 250 to have it cleaned, but to do it myself. I was also told the first hour of painting was free, but was then charged $ 75 for that. Knowing I was not staying there long term, I barely had any scuff marks or nail holes (which I spackled myself). The renovated apartments, clubhouse, pool and gym are very nice, the office staff is wonderful and maintenance is very efficient. Just be prepared to have a fight on your hands if you feel you deserve your full deposit back when you move out.

Very good experience with the apartment staff there. The assistant property manager and other front desk agent was very friendly and helpful. They worked with me to get the apartment I could feel comfortable in. They are great listeners and very attentive to my needs. I got a great apartment that is very conveniently located. If more people were this passionate about there jobs the world would be a better place. Kudos on customer service excellence! You just don’t see that on the east coast too often.

I have lived at Wheelhouse for almost a year and am happy to say that I just signed another lease. The new management team is outstanding. The apartments were just renovated and look great. But the best thing is the people. The residents are diverse and friendly The office staff are incredibly and they make me smile. The Maintenance team are both friendly and knowledgeable.
This is a place that respects the value of people.

They changed management and the management now is awful. They sent me a paper says if I renew my lease the minimum month is 8 and I called them. It is different from the paper they sent me, they told me I have to get the shortest term is 9 months. This is the first time I have rent a apartment so I am fresh to everything, they sent me a Email let me sign without paper contract. And now they want to charge me $ 1810 for extra one month after my lease because I did not notice the office I would move out 60 days before the end of my contract! I do not even have a contract, how should I know? They raise the price a lot why should I live here. The workers here are very nice, but the management is…