Clear Coat

Never go here! I would give it 0 stars if I could. I broke the screen on my iPad and like 2 months later I still hadn’t gotten a call to go pick it up. They said they would call me in less than a month but oh well. I went to pick it up and took it home and then realized part of the screen was coming off, so I called them and the girl on the phone said they could fix it for free and just to bring it to the kiosk. I brought it in a few days later and the guy that was working there told me they couldn’t do anything because I said the waiver but I explained what happened but he said it wasn’t our policy and the girl that I talked to on the phone was fired l. They said to call the owner, which I did and he started saying I was the one who messed it up and that he wasn’t the one who fixed it and he never told me who actually did. So he said to bring it in and again I waited like 2 more months to get it fixed and when I went to get it, they hadn’t fixed it and said they we won’t charge because they could fix it. Why would they charge me if they were the ones who messed it up and didn’t fix it. And since getting it back it keeps shutting off and on again which it wasn’t doing before.

So I dropped my iPhone 4s on concrete. The screen shattered. I knew I couldn’t live with it for long like that and I also knew I WASN’T going to buy a new phone. I went to the mall in Fairfield and found the Clear Coat Kiosk. The guy behind the counter was very sympathetic to my plight. He promised me he could get my phone all fixed up. Within 20 mins or so he had taken my iPhone apart and replaced the screen. He also gave me a new back and a new sensor. He was courteous, informative AND he knew what he was doing. The price was within my budget and it was easier to pay that than buy a new phone.

CUSTOMERS BEWARE! I came there for an iPhone 5 screen replacement. After it was replaced, the touch screen wasn’t operable. The staff explained to me that replacing the screen will not guarantee to work (after the work was done). She replaced it twice. I know she made her attempts, but at the end of the day, the phone doesn’t work and I’m short of $ 106 for nothing. They won’t do a refund despite having the receipt.
I strongly don’t recommend this business for iPhone screen replacement. Go seek other repair shops. I will make an attempt again to get a refund.

This was the most frustrating situation I’ve been in and even after we «solved» this ordeal, I’m still suffering for it.
I went in on Sunday February 1^st and asked Kristoffer (the employee that was helping me at the time) to put the clear coat screen protector on my iPhone 6. We talked while he was working on my phone, and after he finished he put my phone in a paper pouch and handed it to me, letting me know it needed to stay in there for about 30 minutes. So I pay for the service and left to meet my family at Applebee’s. 30 minutes were up and I took my phone out of the pouch and turned it on to find that my phone had water damage. The screen was in shaded variations of gray and some parts bright and some parts not so much. So since I was the last customer he had that day, and they closed as soon as he finished my phone, I called the next day as soon as they opened and let kristoffer know what happened. He continually told me it wasn’t his fault, and that I could’ve done something to it for my phone to be the way it is, also that I could be scamming their company. I let him know that I will be arriving at their kiosk at 2pm to talk to a manager because i should have not received my phone in the condition it was in. I go there and wait for the manager, when he arrived they called the owner and kristoffer was speaking to him and he let the owner know he didn’t do anything wrong but he’d pay half for the repairs. The owner told him to give me my phone and that they didn’t have to do anything about it. Kristoffer told me everything that the manager said and repeatedly told me that he doesn’t have to pay for anything and again, that they could just give me my phone and tell me to go away.
So I decided that instead of leaving with a broken phone that I’d take their offer and paid $ 86.91 for a screen replacement. They also had me sign a paper that said that they used aftermarket parts or something of that sort and also stated that they were not responsible for anything that happens to the phone after the screen replacement. The work was done and when the screen seemed to work, it didn’t. Now I’m having problems typing and using the touchscreen period. So now I’m SOL and even now I’m still upset about this whole thing. He literally told me if I feel guilty for making him pay then I should pay for most of it, and it frustrated me so much to the point where I just cried where I stood.
In the end my screen is still screwed up, I’m out $ 87, and now I’m gonna have to pay for a full repair which can be up to $ 200.
I trusted them, I had my other devices done here no problem, but now it’s literally the worst place to bring my business to. All in all I wish I didn’t have to give even one star. Thanks Clear Coat, now I know I’m a piece of crap because I tried to «con» you to getting my phone fixed, and it’s my fault my phone is in the condition it was even though my phone was perfectly fine before having you install the screen protector. Like you said, it’s all my fault.

This is the place to go to get your phone fixed! I dropped & smashed my I phone 4s screen. AT&T wanted $ 199 & I’d be without a phone! Radioshack wanted $ 85 & I’d have to send it out in the mail– 5 days without a phone! Went to Clear Coat in the mall & the guy had it fixed in less then 45 mins for only $ 78. Love it! Highly recomend them.

Great service. My screen was shattered to the point that the touch sensitivity was gone. It took them 20 min to fix my phone and I got the white front which made me feel like I had a new phone. Took them 20 min. They repaired it in front of me. My phone has been functioning just perfect for more than 2 weeks now since they fixed it.
It cost me 75 $ with taxes for the new screen/​front. I could have gotten 10 $ cheaper in SF with a groupon deal but with the toll it would have been the same price and that does not take into account my driving to SF…

This place is a total scam. Brought my phone for a replacement cover — supposed part of their warranty and only to tell me it wasn’t their stuff. What kind o service is that?!

Purchased the cover, came off. They have a lifetime warranty and the manager insisted that the cover was not their material. POOR customer service! Do not go here!

I went to get the tent on my phone (mainly the screen) I was so excited! The guy did it and there were air bubbles all over the place, he told me that they would go away and if it didn’t to come back in 24 – 48 hours. I got my phone and was skeptical about it cause if it was anything like window tint the bubbles were not just gonna go away. The next morning there were still a few bubbles (and as picky as I am, I went back) he redid it and it looked the same as the day before so again he told Mr to wait 48 hours… long story short they know what they are doing, I suggest getting the clear coat on the phone cause it looks DAMN GOOD! I just didn’t listen and thought I knew everything lol!

I got my phone fixed, front and back totally shattered, and got my phone changed to pink for $ 150.
Within a week of getting it replaced, a crack appeared on the back. The guy at the kiosk blamed me, but it was their crap materials. I didn’t drop it, it underwent a normal week and broke. He offered me a sticker to cover the damage. Um, no thanks.