Four J’s Bagels

The place has been open for a while and it is run like it’s their first day. Orders are ALWAYS wrong. People there are clueless. It’s actually comical to sit there and wait 25 minutes for an omlett and watch them scramble and fix everyone’s orders that they screwed up.

I am reposting my review from the old listing because nothing has really changed except for the new location. I was hoping the move to a new building was a sign of changes being made but unfortunately it is not the case. You can see from the other reviews that my experience is not unique.
Four J’s has great bagels and food. However, I cannot say the same about their service. We order (or try to order) fairly regularly from them and have nothing but good things to say about the bagels and sandwiches.
I’ll just cut to the chase and say that the service is lacking at this store. It is difficult to place an order and when you do get your order there is a high chance you will receive a wrong item or missing an item. It makes it worse when they had the item on the counter or they don’t own up to their mistake.
Issue #1 — It is very difficult to phone in an order
When you call their number there is a 50% chance that no one picks up — I don’t mean that it just keeps ringing, I mean that it rings once and you hear a click and then it hangs up on you. Not sure if this is a technical problem or not but we’ve mentioned it to them a few times.
Issue #2 — When you do finally get through to a person you are often put on hold, this isn’t a big deal as I understand many places get busy and you just have to wait in line. When you’re put «on hold» they just put the handset on the table and you can hear everything in the store. The problem is that they forget about your call and eventually they hang up on you. I’ve even heard someone say «hey who left the phone off the hook?» before getting hung up on. This has happened to me and others in my office multiple times.
Issue #3 — They frequently forget items in our order. It happens so often that we made it a rule to count your items before leaving the store. I guess this is just a responsible practice but we shouldn’t have to expect that something is missing.
I would really love to see Four J’s improve their service. Some process improvements to make sure orders are correct or retraining of staff would go a long way. They really do have great food but it doesn’t matter if you can’t get it reliably.

About a month ago I ordered a tuna salad sandwich to go, only to get home to find out it was egg salad. We drove all the way back the guy said he was sorry but offered me nothing more then a the tuna salad sandwich. Mistakes happen. Fast forward one month later I ordered I ordered tuna salad again along with a roast beef sandwich and some chips, I also ordered a pound of potato salad. When I got home no potato salad. I called them up and said they said they didn’t charge me for it. I assured them they had them and they said oh yes my mistake you can come back and get it. Thanks so much. when I went back, the girl had the bag with the potato salad on the counter she said sorry about that next time «I’ll buy it» Three quarters of the way home I decided I better check that bag. It was macaroni salad. When I return to the store the girl said ««what ?». I said you gave me macaroni salad she said that’s what you ordered. I assured her I had not ordered macaroni salad. She said well you can keep it. She got me to the pound of potato salad slammed it on the counter and walked away. I said what is it my fault now? she said «I said nothing.» I replied «no apology? «She said «when I told you could keep the macaroni salad that was my apology, what are you what are my supposed to apologize again“I will never go back to this establishment again. I’m done. I also own a small business and I understand that you’re only as good as your employees the owner needs to reevaluate who they hire.