Kappel & Kappel

Please disregard the one star that I’m made to select. ZERO. They deserve nothing. I WAS a prospective resident looking at a property listed by this company. I filled out an application, put in my information, and so on. Standard stuff anybody will do if they want to rent.
Fun part: The phone call. «Hong» was her name (Hi Hong.) She asked a few questions pertaining to the application and I was happy to answer them. But surprise! The rent’s gone up, they do not want to show it, AND I will have to place an «extra deposit» for not seeing it. I don’t mind the rent going up. It’s the owners rights. I get it. But you expect me to do business with you sight unseen (highly unprofessional) when all I asked for was 15 – 20 minutes of your time to go through the property. She was «absolutely not showing the property» because I «failed to show up at the ONE showing» (said with condescending tone). Pro tip: If you’re going to lecture me, read into the facts, champ. I viewed it yesterday. I applied yesterday. Unless I’m in possession of a time travel device, looks like I can’t go see it now can I?
Further into the phone call, her wonderful customer service shines through when she asked «are you sure you make 3 times the rent»? The question is not ridiculous. The nature and tone of how she said it makes me see red. Again, condescending nature.
I wish I had checked this business out on Unilocal before wasting my $ 25 application fee. I’m not surprised that their business practices are trash. RENTER/​BUYER BEWARE! Do not walk. Run away. They deserve nothing.

Be your own judge. If you read the reviews, you will find a mixed bunch. Are they real or are they fabricated? Who knows. I can only say that I have had a great experience with Hong, one of the Property Management Agents. She is professional and always looking out for your best interest.

I regret my time with Kappel property management. They lied, charged me for wear and tear, such as old appliances that finally stopped working and repaired just one thing during my 8 years as a renter. I gave up and repaired my own issues outside of that.
Hong and Lorainne cannot be trusted in my opinion. They conveniently forget appointments or previously agreed expectations.
In terms of how they run their business; one time the owner happily proclaimed how they saved money by using pirated software on their office computers! I though it odd so many computers would display the message «this copy of windows is not genuine.» Evidently their IT guy Kurt was asked to make many copies of the same license. If the owner (s) feel (s) it’s ok to operate with illegitimate software for example what else is going on I wonder? Soon after I said something about the message on their computers customers were no longer allowed in the office (s) but relegated to conference rooms only.
In closing they don’t truly serve the tenant nor do they care to run a respectable operation.
There are plenty of other places to choose from. Go elsewhere.

We have lived in the house for a week now. None of the promised work has been started. The house in unsafe and is in terrible condition. There is a tree laying against the house that was supposed to be removed before we even moved in, it was not. The agent handling the house told us someone would contact us about removal this week, no one did. All of the plumbing is leaking throughout the entire house. A plumber was here to look at it, he said «yep it’s leaking, and the walls and floor are rotted out as well». No has come to fix anything.
I am contacting a lawyer and I am not unpacking boxes.

Horrible service, they don’t answer any service requests if something is wrong and no one is ever in the office to talk to. Find someone else!

I just realized that I spoke out of frustration and mispelled a few words. when my family moved into one of kappel and kappel’s property they seemed eager to help. They were polite and nice and I felt these people really are great. I went to my family and friends and talked them up. When we moved into the place it had cob webs everywhere and the walls were dirty it looked like it needed a paint job. The kitchen was ok but the drawers were broken. The front door wasn’t painted, it looked terrible. The weeds in the backyard was horrible. My kids never played in the backyard. The lady that showed us the house said they were going to paint and fix the yard. Four months into moving in we were robbed, there was no forced entry. I’m guessing they didn’t change the locks. We requested for paint because it was embarrassing and now they told us that it wasn’t something that they were required to do since it was cosmetic. They mowed the backyard but the weeds weren’t taken care of. As soon as summer came around we realized that the A. C wasn’t working. We called them several times about it and they never fixed it. On our fourth year they told us they weren’t going to renew our lease. The property manager said «it was the way we were living» we were devastated because the reason we didn’t ask them to fix much was to show that we were good tenants. They told us the owner was going to work on the house. We took a week to clean everything on their list and we even painted the front door. I bought so many magic erasers to clean the walls. Two weeks later we saw new tenants moving in and the property management said they were going to charge us for painting the house. I couldn’t believe it!!! They are crooks! I’m pretty sure it’s against the law to make tenants pay for paint. Little advice for the people who had a great experience, have pictures because when they want a new tenant and more money they will not only kick you out but they will charge you to fix up the place better than when you moved in. I really wish I read the reviews because right now I feel like they took advantage of me and my family, when we took care of that house like it was our own. Be careful with kappel and kappel they will rip you off in a very deceiving way. GOOD LUCK.

this is the worst property managment company in the us. owners are cheap, they don’t keep track of what they do and don’t do, they move you into dirty places, yards are run down, then they want things done when they move you out. incompetence, they step on you every way possible. delta realty group is much better and people you are working with are much nicer. if you want to deal with cheap owners and house that’s barely in a move in condition and bunch of excuses you will chose this place but anyone in the right mind would look somewhere else

I used Kappel & Kappel to find a tenant for a rental house in Fairfield a couple of times. Each time the tenant was worse. The last tenant that they described as a excellent tenant, not only got way behind on their rent and had to be evicted, but thoroughly trashed the whole house. It will take thousands of dollars to get this house bake into shape.
This office is terrible — I wish I had never ever called them.

Do not use this property management company. I have been with Kappel property management for the past 6 years and have just reached the last straw. Fortunately, I have had just two tenants for the past 6 years. I found out from the first tenant that issues he brought to Kappel’s attention were not forwarded to me. It recently dawned on me that I wasn’t present for the Fall 2012 inspection. I looked at the paperwork for the last inspection I was at and it was in Fall 2011. I asked Kappel Property Manager if a Fall 2012 inspection was done and she told me it had been. She then sent me a copy of a Fall 2012 inspection report. The problem with it was that it was the same exact one she provided me the year before. I then noticed that the date for the Fall 2011 inspection was missing the year 2011. All she did was fill in the year 2012 and presented it as a different inspection. When I called her on it, she claimed that she was not trying to deceive me. I then had her schedule the Fall 2013 inspection with the tenant. She called me to tell me that the tenant was only available on a Saturday. We then scheduled a Saturday inspection. I showed up at the inspection time and the property manager wasn’t there. After waiting for about 10 minutes, I contacted the tenant and inspected the property myself. After 30 minutes, the property manager was still not there. I called her cell phone and left a message that I had been there for 30 minutes and for her to call me back. She then called the tenant and told the tenant that I had been waiting outside. When the tenant told her that we had been waiting for her, she told him that she doesn’t work Saturdays. What??? Why would she schedule an inspection if she couldn’t be there and not say anything to me? It is her job to do the inspection and fill out an inspection form! I also found out that the property manager also failed to forward an issue that this tenant had. The tenant highly suggested that I drop this company and I totally agree. I have dealt with maintenance issues myself for the past 6 years. All they have basically done during this time other than find the two tenants was to take their monthly fee and forward me the rest.

This review is for Kappel and Kappel’s property management services.
RUN RUN RUN away! They’re a horrible company and I can’t imagine anyone staying with them. No wonder they make you sign a one year contract when you start with them, all their clients would leave after month one otherwise.
If you really want a good relationship w/​your renters then please choose someone else. They made us look bad to our renters and tried to make the renters look bad to us (I guess they want to be the ‘good guy’ but why should there ever be a problem??)
And if there’s ever a repair you need done better hope you don’t want it done professionally — They ONLY use their handyman who must be a total con artist… went out to repair a leak and told us our lock had to be replaced for $ 200. I said no we’ll have a locksmith come out and then suddenly it didn’t need any repair. Don’t trust them to care about the condition of your property!

from a landlord prospective, they allow the tenants to misuse ur property, then claim everything is normal wear and tear (ie cracked broken toilet bowl) they are BEYOND rude, We delt with a woman named Peggy that acted like the tenant was always right. Horrible experience!!! Stay away!

Ugh, where do I begin? I am speaking from the Landlord’s perspective. Do not use these people to manage your property! They allowed our tenant to turn our beautiful home into a dump. They claim they did an annual inspection in 2011, but they can’t seem to find a copy! So, the tenant was able to accumulate cats (think of an episode of Hoarders with cat feces/​urine, etc.) and damage everything from the walls to the carpet. The tenant did not clean — ever! The house smelled so bad, it took 2 months to get rid of the smell after the tenant left. We had to buy new carpet/​paint and spend several thousand dollars out of pocket. The owners of Kappel and Kappel do not hold their managers/​employees accountable — they defend their actions (inaction) and blame the home owners for problems. They even accused my husband of knowing about the cat problem! Really? But, passing the buck is what they do best. So, to sum it up, these people took 8% of the monthly rent and did nothing other than collect my tenant’s rent and allow her to destroy my house. Nuff said…

We have lived in our rental for almost three years and until this new agent Michele got on board, we were happy renters. This last year has been a trial to say the least and if the owner knew what miserable customer service she was giving his renters, he would find another PMC. We had to fight to get the a/​c fixed this summer, have had repair requests ignored, have had maintainence show up without notice, and today we had a «annual inspection» which was never done the two years prior. FISHY! She didn’t even leave a Copy if this alleged inspection, so I assume they were just admiring my amazing décor!?? Anyway, can’t wait till this lease is over!

We were looking for a rental and drove from an hour away after setting up an appointment. Our agent arrived half an hour late with no notification making us wait outside the rental with our two children ages 4 and 2. After viewing the rental property the asian agent asked for our number again because she LOST it. Just based on the preview of the property my husband and I felt that this company would be VERY SHADY. We walked away and decided to go else where for our time and money. We should have read the other reviews first!

Where do I begin?! Ugh, so annoyed with what I thought was a reputable company in Vacaville. First off, we applied for rental through their online application. I called Monday morning to see if it was received. I was informed that it was and had processed. I was then told that the house we had applied for already had multiple apps on it and they would not be showing our app to the owner unless he rejected all the other apps. I was floored! I asked why they ran our app and took our application fees then??! I was then informed that they had other properties and we could apply for those and that I could come and pick up my credit report to use with other agencies. When I arrived to pick up my credit report they were rude and unfriendly. On another house, we were told by the agent that she was not showing the house anymore so we couldn’t apply for it. Huh?! I talked with her 3 times before I could even get her to agree to let us apply for it sight unseen. (we loved the location and wanted a chance.)
On another property, we were told our app was rejected and I called to talk to the rep. agent and not one call was returned… not sure why we were given such rude, unfriendly service. We had a great app and excellent credit too, too bad they lost out on great tenants. I do not recommend them at all. Go somewhere else!

Renters beware! Fraud, fraud and more fraud.
I don’t know how this company sleeps at night, but they completely took advantage of us and mishandled $ 1200 of my money! Besides raping me of my deposit, the customer service is nil once you are reeled into a contract. You either…
A) have your phone call transferred to a voicemail and don’t ever receive a return phone call,
B) encounter an unhelpful, snappy attitude when you have a question or problem with the property, or
C) get stood up for inspection appts with no warning phone call (and when you call the company the answer is «Oh, she had another appt and couldn’t make it to yours»).
This extremely worthless and unfriendly company earned it’s one star only b/​c Unilocal’s program doesn’t have a «2 thumbs down» or «frowny face» rating. Bleh to you Kappel and Kappel!

I deal with you when I work, and compared to the few other people that I speak to you are extremely nice.
You never get snippy with me, ever. I enjoy it, you put a smile on my face.

I guess we got lucky because we LOVED our agent. She was more then helpful and went above and beyond what we expected. And she found and got us the perfect house.
It all depends on the agent

I can only base my review on the experience I had with our real estate agent…
This was horrible, we received NO advice on what offer to make, we received NO comparisons in the surrounding area… we found the home ourselves and had to hand hold and keep on the agent through the entire process because she had no apparent desire to work with our broker OR the selling party.
We ended up with the house in the end, but this agent received a pay check she did not earn.