Best Buy

My experiences with Best Buy haven’t been that great. Recently I came in to buy a cd but it had to be ordered. So I went to the customer service desk to order it and they wanted me to pay for it up front, no problem, but it had to be with credit/​debit card. Unfortunately at the time, I didn’t have my debit card on me and was trying to pay cash. The lady wouldn’t take the cash, so I had to purchase another cd that was in store. I don’t think I will be visiting the Best Buy in Fairview Heights anymore

I’m trying to get my TV repaired. I’ve been on the phone for an hour and a half, transferred 6 times, dropped once and had to call back. They don’t come out to repair this far but will deliver this far. I would have Samsung come out but I bought the protection plan at Best Buy. Life was. Better when you could depend on the people you bought your product from. After all of that I still have to wait on a call!

If I was to review this best buy a couple years ago it would of been a 2 – 3 stars… only because the location is in a dying plaza and the best buy looked like it was falling apart. But I frequent here recently and I must say best buy has stepped up their game. Most of the store has been remodeled and it looks very nice! They now have a legit appliances area (they always had but it looked so run down). Things are very easy to find here, and everything seems to be much brighter. The staff here is also very helpful and friendly! It’s nice to see that they have more staff on the floor! I will deff. come into the store more often vs ordering online.

The Best Buy Fairview Heights Illinois gets the most stars by me. Their customer service is always spot on for me. I live in mid Missouri but pretty much save my business for this Best Buy location.

The car audio installation area of this Best Buy is amazing. Caleb helped me troubleshoot a problem with my truck’s amplifier. I originally went to a local car stereo store and the guy there wanted to just replace the amp for $ 300. Come to find out (with Caleb’s help) the amp was simply unplugged from the battery. **face palm** So, he saved me 300 bucks!

I’ve never had a remarkable experience with Best Buy until I had to purchase a dryer. I was looking around for maybe a couple minutes when I was approached and asked if I needed assistance. As I’ve never bought a dryer before, I said yes and he showed me what would be best for what I required. They had an open box item listed for substantially less than the retail value. I chose that dryer and he proceeded to make sure that it met the criteria to qualify for 12 months same as cash on my Best Buy credit card. They were very willing to work with my needs, which is why I chose to come back here to finance a new television for my husband’s birthday.

Where do I begin? I walked into Best Buy on Tuesday afternoon around 3:50pm. I was dressed in a shirt and tie and not the normal jeans and tee when I go shopping. I walked in the main entrance and nobody greeted me. I walked through the television area two times and stopped to look at the products and nobody said a word. The third time I walked through, an individual who I believe was a Manager was speaking with two employees. I purposely walked in between the three of them and still not a word. I walked into the «damaged section» of the store and did not see one associate. The first interaction or acknowledgement I received was on my way out the door.
What has happened to this business? Their customer service was always in the top tier until today. I spoke with my colleagues when I got back to work and two of them echoed similar experiences when they last visited this location. In my opinion, the Store Manager is not doing his or her job very well.

We received excellent customer service while doing preliminary research into the benefits of an iPad mini last month. The Best Buy sales rep answered all of our Apple-​related questions with diligence and kindness. He even printed off a list of local Internet service providers and their respective prices. Throughout the entire process, the representative never once pressured us into making a premature decision.
I will gladly shop here in the future due to Best Buy’s commitment to sincere customer service and competitive prices.

The most un-​informative incompetant store I’ve ever dealt with. I called and talked to «Berneek»?? Yeah, I prepared myself already… Who informed me of some incorrect policies and then was rude when I asked to talk to a store manager because I couldnt understand her ebonic language. Well hooray for me because I got an equally unpleasant experience from the store manager. I have a $ 400 credit because of a warrantied laptop (Which I originally bought for $ 750) and although I understand the laptop is a year old and thus less“up to date” I expected something a little more fair. After spending 10 minutes on the phone because the Manager (Amy) evidently didn’t know how to use a computer she informed me that I can only purchase «certain» items on the website and my store credit isn’t good on all items. Are you freaking kidding me? So am I forced to buy an Xbox or 300 cd’s?
No wonder Best Buy is going out of business. Please don’t support this store or much less the company. HORRIBLE CUSTOMER SERVICE!!!

this is an OK overall best buy, it does not have a magnolia room which is very disappointing and there isn’t one with a magnolia room close :(
they definitely take there time with the service and its hard to get any help back in car stereo. i still like the best buy products and geek squad has never let me down, i have had my speakers replaced a couple times and home theater receiver worked on as well and always pleased.
if i am going for electronics i tend to end up here first

As far as sales… They get a 3. As far as customer service I would give them a 2 – 3 for all the Geek Squad people except Mr. Octavious. He gave stellar service to us even with a 18 month old having a complete meltdown while giving suggestions on how to fix our TV problem. He showed us various methods of ways it might fix our compatibility problem and gave suggestions on how to change the outcome. Very impressed. As far as the other 4 times we came to the geek squad? Well you suck. I’ll come back but only to deal with Octavious who actually seems like he cares.

Omg. I absolutely abhor shopping! So I always shop online and just go to the store to pick-​up. I’ve prolly spent about $ 1500 in the past few months with Best Buy in-​store pick-​ups. This location has horrible customer service. All I need is someone to hand over my paid purchase that is sitting behind the counter, but apparently that’s not an easy feat. They take fooooooorrrrrever! Everytime they can’t find my product and I have to go over there and point out where it is. This last time I went in, there was a supervisor behind the counter trying to deal with an issue. That’s fine — I understand that, but I wasn’t acknowledged at all. She definitely saw me, but didn’t say a word to me. A «we will be with you in a moment» would have been nice. Then I finally spoke up and asked if I could go to the regular customer service line. The supervisor finally acknowledged me and handed me over to a new employee. Fabulous… she had no idea what she was doing. Anyway, I finally get my product (which is heavy) and head for the door. I get stopped by dude at the door asking for my receipt; I knew this would happen as this seems to be their policy. So I put down my heavy purchase and rifle through my purse for my receipt. I tell dude that their process is inefficient — how hard is it to put a «paid» sticker on in-​store pickups. As I finally head out the door, I am happy to be done with all that — until the alarm goes off. Grrrrrr…

Had to wait 45 min to return items. This place always sucks in terms of customer service.
You can get EVERYTHING here at
if you become a prime member, no taxes, no shipping, and 15% cheaper to boot!
Plus no attitude, or lines. Last time I will EVER be here other to shop. :)

I have been on hold for 30 minutes. Nothing other to do than to leave a bad review. I have been on hold to see if they have an item. While on hold, I wrote a bad review and bought the $ 650 item somewhere else.

This by far is the best Best Buy I have been into in many states. The place is just HUGE! So many sections and it is chock full of electronics and appliances. The staff usually will leave you alone and let you shop unless you approach them for help which is nice. I can spend hours in here roaming around looking for tech to buy. The prices are about what you expect to pay. I currently live in California and the local Best Buy is like being in a small garage compared to the one back home.

Extremely disappointed with the service in the car stereo department. In my visit to the store on 11/​11/​2010, it was difficult to get someone to assist me, even after asking two employees from other areas if they could get someone to come to the car sterio section to help me. I probably waited at least 15 minutes before an employee walked over with two other customers who had previously been waiting for help too, before walking away. At one point he asked me if I needed help, and I told him yes. He answered one of my questions and then walked away. I don’t know if he left to find someone else, but I got tired of waiting, so in frustration I left the store. I went there with every intent of buying a new car stereo, but the lack of timely service led me to walk away. I’ll buy a new care stereo somewhere else. In all fairness, the employees in other areas of the store were quick to ask me if I needed help and even helped me pick out a new docking station for my I-​Pod.

My AT&T DSL router died and rather than spending an ungodly amount to have them ship me one overnight, I discovered that this Best Buy had one in stock (the other Best Buys did not). I ordered online and did the in-​store pickup option.
Ordering was a breeze and when the beautiful wife and I arrived at the store, we were quickly helped and on our way.
The staff that we interacted with were both super nice and friendly.
From Downtown St. Louis, it was a pretty straight shot on I-​64 to get here. Not any worse than going to Brentwood.