Midas

Had this shop work on two of my vehicles in the past week. They were fast, professional, and reasonably priced. Good shop for routine vehicle needs.

DO NOT… i repeat DO NOT take your car here, my daughter had taken her vehicle for an oil change, they had some coupon in the mail and my daughter had just started a new job so was paying for it for the first time.
1. the coupon was for $ 19.99 BUT THE BILL CAME OUT TO BE $ 39.99
2. THEY TRIED TO SELL HER BRAKES, TIRES, TRANSMISSION FLUSH… and every thing else, she called me and i told her to get the oil change and leave, this is not the shop i take my vehicles to but she didn’t know
3 the vehicle had passed state and inspections last month, else where, so i called to inquire, no one could give me a straight answer and when i threatened to call BBB the answer was «we were just suggesting »
4. after asking around i found out all the mechanics including the manager work on commission biases, so the more they sell the more they make, you can call and inquire 703 698 7215
ASK if the mechanics are on commission biases, you will not get a straight answer or they’ll lie
5 most important STAY AWAY.

Short version: if you’re wondering whether you should believe the five star or one star reviews here, you should believe the one star reviews.
Long version: I went here to take advantage of a coupon that gave you an oil change and tire rotation for a decent price. After getting home I discovered they never rotated the tires. It’s dead obvious because they’re different brands in the front and back and they were in the same position as when I got there. So I called and they claimed that they didn’t rotate the tires because there was a problem with a sway bar. Funny that they just let me drive off without doing the work and without telling me there was a problem, even though they indicated on my receipt that they had rotated the tires.
So I drove back there and asked why they didn’t see fit to tell me there was a mechanical problem with my car. So I said forget the tire rotation, I just want my money back. The guy at the counter, Mike, said that the money I paid was for the oil change, and the tire rotation is a free bonus. I said no, the ad said the oil change included tire rotation, and you can find the same promotion at plenty of other places around here (and where I would’ve gone if I knew Midas would give me this go around). He then gave me an extremely condescending answer: «you want your money back for the oil change? what, you want me to put the old oil back in?» Then a mechanic came in to say there was in fact nothing wrong with my car, they asked the wrong mechanic on the phone when I called earlier. Since it was clear I wasn’t getting anywhere with these guys, I told them to just rotate the tires immediately so I could get on with my Saturday (at this point I had sunk 1.5 hours for the basic of services). So here I am on Unilocal.
So I think what happened is they either forgot to rotate the tires or just didn’t care and thought I wouldn’t notice, and when I called them out on it and they just pulled an excuse out of their butts. Then I called them out on their fake excuse. And then they were incredibly rude on top of it all. Just don’t bother with these guys, there are dozens upon dozens of places to get basic service done here in NOVA.

DO NOT RISK YOUR LIFE WITH THIS SHOP.
Original review:
Used these folks a few times for basic service and thought they were OK. No longer. ONE WEEK after they did alignment and wheel balancing on my wife’s van, she noticed the front passenger side wheel was MISSING THREE LUG NUTS! When I called to tell them about this they claimed it could not possibly have been their mistake, that the alignment machine won’t take a loose wheel. They claim something must have happened subsequently. I told them I didn’t think so. (Her car is parked at a busy, supervised lot all day, and in a residential driveway at night.) When I mentioned that the thing had also popped the wheel cover off, they tried to tell me she must have hit a curb. Yeah. She hit a curb and popped her wheel cover AND lost three lug nuts? And the alignment remains good? I don’t think so.
This could have KILLED my wife and 5 year-​old daughter, who use this van every day. As I explained this to the guy on the phone, and how I was not about to pay to have my car towed to them to fix what was obviously their mistake, he made a lame offer to pay for the tow IF they determined that it was their mistake. I explained to him that he’d already told me it could not be their mistake, so I knew what they’d decide when it got there. And if I were going to pay to tow the thing to get it re-​checked, I’d rather tow it somewhere where I did not distrust the service, he hung up on me.
A manager, possibly alarmed by my promise to make sure that everyone I knew would know about the quality of their work, called my wife later to offer to tow the van at their cost, but frankly, I don’t trust these guys with her life, my daughter’s, or mine, and that’s exactly the high stakes we’re talking about when you’ve got 3 missing lug nuts within a week of their doing wheel work. They want to believe that those nuts went missing due to something else.
I had already considered this possibility. This is an old minivan, with standard steel wheels not worth stealing. But just to be sure, before I even called, I checked very carefully around my driveway and car to see if there were any signs of a desperate wheel thief. Given that our driveway is blacktop and it’s been 90+ degrees for a week, any jack would have left evidence. Nothing. No handprints on tire, wheel well or quarter panel. Zilch. Moreover, we’ve got security lights there. Highly unlikely someone came along and just stole 3 lug nuts, or tried to get a $ 10 wheel and tire with 30,000 miles on it, and stopped ³⁄₅ of the way through.
You decide if you think they screwed up on the lug nuts, or if you think that instead, within a week of their doing wheel work, we lost them ourselves. You decide whether or not you want to risk your life with this outfit. I don’t.

avoid this auto shop. Terrible

Untruths worthy! Took my car there for a simple safety inspection and they said I needed $ 1800 worth of service: new catalytic converter, brake pads and rotor, and engine mount. I later took my car to my family’s mechanic to get a second diagnostic. He said I had a small hole in the extension pipe attached to the catalytic converter that could be patched up for $ 10. My catalytic converter was fine! I didn’t need new rotors but just new brake pads, and the engine mount had to be done. All costing me around $ 300. Saved myself $ 1500 by getting a second opinion.

Was really impressed with this place. They are legitimately honest and reliable. They don’t try to con you into paying more money, like a lot of car service locations do. Prices were pretty good and staff was kind. I felt safe leaving my car here.

I live right around the corner, so these guys are my go-​to for any quick service I need. I’m an avid DIY’er at home, but anything I can’t do at home (i.e. fix a flat, mount/​balance, etc.), I bring it on over. The Manager, Mike, is honest and very reasonable.

I work right behind this location and was in desperate need of an oil change. I’m usually skeptical about chains like this but my co worker advised me they are the real deal, legit. As I approached the building around 8am I noticed that there were several people that worked at my building walking to work because they had dropped off their car for service. I walked in and met with the owner Mike. He took my information and I told him about some concerns about my car and asked him if he could look over it. My car was ready by noon and he called me to come pick it up. He only charged me for an oil change and tire rotation. He advised he checked on my breaks and other fluids and took note of that for next time I brought my car in. It really made me feel at ease and instead of getting a «sale» for a new air filter and break pads he told me he cleaned them off and I did not need to replace at this moment. For someone who is very naïve when it comes to automobile repairs, I really appreciate them being honest and not trying to take my money. I will be back and have already told several co workers about my experience and convenience here.

Seriously I can be a female but don’t look at me as if im stupid. I always go to Midas in Springfield but this time went to the one across my job and I understand everything they wright down on the list is to inform us the issues with the car. I know my car had problems but not to the extend were my car starts breaking down within the next 2 days!

I’d give it a zero for fraudulant work if I could.
I brought my car in for a simple oil change. When I drove away, I notice one of the techs watching me drive off, which i thought nothing of until my check engine light came on. I then brought my car back explaining that I just brought it in to have the oil changed, but the check engine light came on. The manager agreed to have the tech look at the car. Once the car came back the manager informed me that they could not find anything out of the ordinary with my car and turned the check engine light off as a courtesy. Also, a further analysis would require the car be placed on a lift which would cost me. I declined and decided to take my car. Five minutes later the check engine light comes back on. I pull over and open my hood only to find out that they disconnected the air filter hose, which was not at all necessary for a simple oil change. The hose did not block the oil cap, nor did it hinder the removal/​installation of the oil filter. I proceeded to reconnect the air filter hose and the check engine light turned itself off within a few minutes of driving.
I would never return to this place again, and could not in good conscience recommend it to anyone I know. It’s such a shame as this place is so convenient to my residence. I hope they change their practices for their own sake.

I’ve gone to the Midas for the last 5 years for a variety of car things such as brakes, oil changes, «something sounds weird in the engine», etc.
The people are really nice and they’ve never tried to push work that doesn’t need to get done. I can’t tell you how many times I’ve stopped by to have them look at something. Just last week, I went to them after I had to take my car to the dealership for some warranty work. The dealership told me I had about $ 1200 worth of repairs/​maintenance that needed to get done. Huh? I only went in ’cause you guys needed to fix a problem you created!!! Off to the Midas! Was told that some of the maintenance work could wait until my 60k tune up and alot of the other things were frivolous!
Of the repair work I’ve had to get done, they have reasonable prices. Go online to
and look for their coupons.
Best of all, I never really know when I’ll have time to get an oil change. The majority of the time, I can just stop in and be out within 30 – 45 mins unless I come really late in the day when they’re trying to finish up work and go home. Just give them a call and they’ll tell you how long they think it’ll take. It’s always faster than that.
Free wifi. Yeah!!!

I came to Gallows Road after the Midas at Bailey’s Crossroads closed. I had a warranty certificate for a muffler, but a receipt for an exhaust pipe replaced in 2007. I wanted my muffler replaced under the lifetime warranty. I had to argue a little because I did not have the receipt for the muffler, but I did have the muffler warranty certificate. I thought I was going to leave with just another estimate in hand. However, they were NICE enough to search their computer system to find the invoice for the muffler they found that I purchased in 2005!!! The coverage through the warranty cut the cost by one-​third! This is GREAT service! Thanks!

Not sure about the other reviews, or maybe it was just the heat getting to the person at the counter, but had the most terrible experience. I usually get my own oil and oil filter to get the oil service on my car. Have been a MIDAS customer for ages and decided to try to this location (being closer to work). The guy quoted $ 30 just for labor. When I told him I had been quoted a lower price by the other MIDAS places, he just gave the rudest look and tone, and just said — «Why don’t you get it done there?». You’re totally right about that one, this tops the worst MIDAS ever.

I arrived early (before inspector arrived) for a state safety inspection on my car. I went to get a bite to eat, returned expecting my car to be complete, only to find one of their «comrades» had been bumped ahead of me while I was gone. I work night shift and wanted to get in and out quick, expecting to be serviced first because that’s what I was told. Jokers.

I love this place and I go everytime I need an insp. The guys there I trust with my car. They are nice, honest and most of all, dont’ waste my time! yea… finally!

When I first came to the DC area, I went to this Midas to get my oil changed. They guys were really nice, so I kept going back for all of my car needs. However, I won’t be going back after today. The last THREE times I’ve went there, the guy has refused to look at my car. He is nice enough, but he says they are too busy. I didn’t see many cars, and I don’t understand why he won’t even let me wait since I am willing to wait. Today he even asked me why I keep going there since I don’t live that close. He recommended I go somewhere else. I guess he doesn’t want my business.

This is by far BEST place to get service done on your car. The guys that work here are so pleasant and sweet and they go out of their way to make your experience the best it can be. I come here regularly for oil changes and inspections and I’ve never had a problem. I love the fact that they don’t try to pedal extra services just because I’m female.

Great service– very nice techs. Seemed a little expensive, but it would probably have been anywhere. They were respectful and didn’t try to sell me anything I didn’t need.