Texas Roadhouse

This is by far the best customer service I have ever received from a restaurant in my lifetime. My wife and I dine at the bar. The staff was friendly and very attentive. It was very crowded on the day we arrived last year, but I remember vividly this experience. I wrote a letter to the manager and express how impressed I was with the service. Thank you again I wish you prosperity in the new year and I hope that you continue to deliver such a high caliber of service.

No different than any other Texas road house. Good food, fair prices. The walk in wait is a little outrageous so be sure to call ahead!

Horrible night. We were in from out of town doing a huge toys for tots drive event. Our friends who live here recommended we all go to this place. We get there and the wait was an hour to get seated. Another hour to get the food once we ordered it. The service was horrible. The food came out wrong. The utensils were dirty, missing side dishes with meals, and to top it all off whenever we would politely mention this to our waitress she would catch an attitude. Our friend didn’t even eat dinner. Her steak came out RAW. Came back out well done. She originally asked for med. rare. The manager only comped us one meal and that was fine. He also tried to help by taking a small percentage off the remaining bill. But the whole night was a complete disaster! We had a horrible horrible night at this place! Would not recommend!

Did not disappoint. Lately we’ve found that TR has had better quality steaks, better service, and a more energetic atmosphere than Outback, which is the closest competition. We’ll be back.

The smokehouse burger was excellent. I eat burgers just about everywhere I go and Texas Roadhouse has one of the best. It was huge, cheesy, cooked perfect (medium), and the lettuce and tomato were crisp.
After a hard day at work a cold beer tastes so good. Well tonight at TR the beer was super cold wrapping up the day perfectly.
Our server was patient as we got situated, was well organized, attentive and when the kids started getting restless, she was quick with the bill.
We’ll most certainly be back.

Urg this place used to be good but the service gets worse everything we go. Longer wait for food and rude managers.

Wow. That’s all. Just wow. One cannot go wrong here.

Excellent service. Fresh peanuts. Drinks were always full. Rolls were steaming hot. Steak was cooked as ordered.

First time in this restaurant and was very pleased with our experience and meal.
We will go back.

We usually don’t have a problem here but last Sunday we did. We were a party of 6 which is large but that is no excuse. We waited about 30 – 45 minutes for our food. It was no big deal at the time because we were all catching up with each other and did not keep track of time. A manager came over and spoke to us and told us that the kitchen was backed up and they would do something about it. It was a Sunday night and the place was not packed. No excuse for the kitchen to be backed up. THEN when our food FINALLY came out, it was all cold. We all figured at least one of our meals had to be hot because what were we waiting so long for? Nope! Nobody’s food was even somewhat warm. We complained and got our food sent back to be warmed up. That took another 15 minutes! A total hour of us waiting for food. When we got our food back, we spoke to ANOTHER manager who told us this was the 5^th time a table has complained about cold food and they don’t know what’s going on in the kitchen. 5^th time??? Something’s clearly wrong and someone needs to fix it. It wasn’t our fault the kitchen workers are not doing their job. After speaking to TWO managers, when we finally got the bill, they had not taken off anything!!! Now I’m not one to expect free food all the time but after the TWO huge mistakes they made they could have AT LEAST taken off our fried pickles. We will not be back.

Was in the mood for a good steak today and had not tried TRH before. Used the call ahead seating and had very little wait. Upon arrival, they showed me a case full of steaks offering to let me pick mine or order off the menu. Having not been there before I opted for the menu. Was seated and immediately presented a basket of slightly sweet, warm rolls with a cinnamon butter spread on the side. Yum! There was also a bucket of free peanuts on the table. Ordered a Cactus Blossom (their version of a bloomin’ onion) and it was fantastic! I had the 12oz New York Strip and it was perfectly cooked to medium rare as requested and nicely seasoned. No need for steak sauce here. My daughter was in the mood for chicken tenders and honestly, they were the best I think I’ve ever seen. Highly recommend!

I cheerfully walked in and stood in front of the hostess station. Everyone was busy talking to one another. I waited almost a minute.
A group of people entered and stood behind me.
The hostess/​waitress turned, looked past me at them and asked them how many in their party. They said four, and they all walked past me.
The remaining hostesses kept talking as I stood there. I waited another minute, then left.
Won’t be back to a place with such shoddy service.

This place is still good, but it is rare (pun intended) that they have my favorite meal available. We arrived before 5:00PM for our last 3 visits, and I ordered the Prime Rib. All three times we were told they were sold out for the day. If Prime Rib is that popular, MAKE MORE PRIME RIB.

This place rocks!!! Came there today, we ordered steak and fire catfish !! Steak was amazing ! My bf loves it. Catfish was good but too bad they don’t have the sauce that I like but it still taste good ! Love the buttery corn and rib alot ! Looking for traditional American food ! This place is a good choice !!!

Went there yesterday during lunch, upon g/f’s request. It was around 2PM, and it was packed! There was a wait of 25 – 30 mins, but we just went to the bar instead, which had about 5 seats open. The services was good. The food was ok. The entire menu seems pretty much like a standard bar menu, nothing fancy. The prices were really good, just the food was average.

Went here for dinner last night (first time there) around 6:15p and the place was packed. We had to wait for a good 20 minutes until seated.
Their hot bread rolls and cinnamon butter was delicious! Boyfriend had their full rack of ribs while I had fried catfish. The wait for our food to arrive was pretty long, but once it arrived the food was great and cooked perfectly. I liked my side baked sweet potato and green beans, but my boyfriend felt his sweet potato was okay and the veggies were garbage.
Our server was great, she always checked up on us so A+ on that :)
Overall, I would come back just not when it’s super packed.

We enjoyed shrimp, a NY strip, mashed potatoes and vegetables. It was all served at the correct temps, came with rolls and all the shelled roasted peanuts one can eat. The restaurant is clean and there is plenty of off street parking. The service is good too!

Have eaten here 4 times now. The service was great each time. The food is delicious, and they do know how to cook a steak. Even my finicky dad loved his grilled pork chops. My steak was overcooked (medium well instead of rare) and the server took it right back to be redone. The manager brought the fresh steak out and apologized.
Best of all they offer a military discount.
This is a place we will keep coming back too.

I pulled up around 5:30 pm on a Sunday and was told there would be a thirty minute wait for my party of three which only ended up being a 15 minute wait. It was extremely crowded. Customers inside and outside waiting to be seated but I have to say the customer and staff were so polite even through the wait. They have peanuts you can snack on while you waited. We were seated at our table and Denali was our waiter. She was very attentive and polite. Thumbs up to Denali. She made sure that we had just what we needed from drinks to the food. And there was no room left to put dessert if you tried. After snacking on peanuts and bread and a sweet spread. Everything was just so delicious. I had ribs, shrimp, steak, ceasar salad, and chilli. Just delicious. I had so much food to carry home. I can’t wait until I return.

Awesome! You can get all the rolls your heart desires (and the BUTTER!). The food has always been excellent, the wait staff has been consistently excellent, and the value for the food you order is generally very good. It is uncommon for me to eat all of my portion at the restaurant.
What sets this restaurant apart to me is the way that they supported veterans on Veteran’s Day. This restaurant usually opens only for dinner during the week, but opened early for a special Veteran’s Day lunch. Being a veteran, I went with friends and family that were also veterans. Unlike most of the other chain restaurants that served a similar veteran’s day tribute, Texas Roadhouse offered much better menu options and included drinks. Between three people, our $ 40+ check was taken care of by Texas Roadhouse in full. Class act.
My only knock is that the restaurant is usually very busy and can be quite loud inside. They also don’t take call ahead seating unless it is busy.
Highly recommended!