Aubuchon Hardware

Best hardware store I have ever been to in my life, I would highly recommend this hardware store

Dropped in at this Aubuchon Hardware after spending an afternoon packing a storage unit next door. We visited this store to purchase a lock for the unit and overall weren’t impressed with the experience.
I have been coming to this hardware store for a very long time and sadly nothing has really changed. The store is well stocked with items but what kills this shop is the customer service and the prices.
The staff here is hard to track down and often seem frustrated with questions. Additionally, the last time we visited we had our propane tanks refilled but had to reenter the store because the staff forgot about us.
The prices here are also a bit higher than other shop in town like Walmart or True Value. Typically I would mind if this was a «mom and pop shop», but this is a chain store. In the future we may drive the extra few minutes into town to shop at Walmart.

Don’t sell fire pits that only last one year

Very friendly staff. Great customer service. Fair prices. I love that I can get Benjamin Moore paint here. It’s hard to find at larger hardware stores because of contracts with other suppliers. Benjamin Moore paint is slightly more expensive, but is in my opinion, is definitely a superior paint product.

They stayed open later than most businesses during Hurricane Sandy this past fall. Their prices for propane were reasonable.

Aubuchon must be taking some pointers from Falmouth Lumber across the street when it comes to customer service. This is really just an awful hardware store. The only reason I go there is because they carry Benjamin Moore paint. It’s their best and worst quality really. Benjamin Moore paint is top notch, but their paint counter is a hot mess. Consistently. I don’t think there has been a time I’ve gone there just wanting to get a gallon of paint and not been there for under an hour. It’s ridiculous. There’s a whole range of nut jobs working in the paint section. Granted, some of them have been nice, but still it still takes forever. The icing on the cake was when we had to return paint that they messed up the color on. After waiting and waiting, the clerk finally got us the right paint, but then told us he HAD to charge us. There were no returns. Didn’t matter if they made the mistake. It was your classic scenario once the manager showed up and set things straight. The clerk suddenly had a change of heart, telling us how awful the day had been and how he was going to have to pay out of his own pocket for the messed up paint. And how he was really doing us a favor. And please «talk good» to all your friends about us here.
Sure will!