Goodyear Auto Service Center

I take all my cars here and tell my friends and family to go here. The staff is friendly, knowledgeable, and most importantly honestly. They have only ever tried to sell me something if I really needed it. The store manager is a straight forward retired army guy that’s fun to talk to. And they always offer the shuttle service if I can’t stick around to wait for my car.
Give them a shot! Way better than merchants two doors down!

Pleasant experience staff were nice and tech had my vehicle in and out in a timely manner with a couple recommendations that I will definitely return for in the future

HORRIFIC customer service!!! STAY AWAY!!! The «manager» of this location speaks to customers as if he is better then them. If you want quality service and a pleasant experience, take your business somewhere else!!!
Let me explain why I decided to write this review…
Being a female, it is extremely difficult to deal with mechanics so I try my hardest to limit my interactions with them. Today I didn’t have a choice as my car needed a state inspection. I called this location and spoke to a very pleasant man over the phone about possibly coming in. Upon arriving at this location, there was nothing pleasant about my interaction with all of the men behind the counter. I was harshly spoken to by the store manager who made sure that I knew that there was people in front of me (which I COMPLETELY expected, since it’s a business…) He then proceeded to reiterate over and over again that I would have to wait at least 3 hours to be helped. (Keep in mind I was holding a newborn baby in my arms with my 4 year old by my side.) I inquired if there was any way it could take any less time since I had called 15 minutes prior to my arrival and there was absolutely NO WAIT TIME AT ALL. To which the abrasive manager stated (with his arms crossed from behind the counter) that he couldn’t do anything and that I would have to «deal» with waiting. His tone that he chose to use towards me was harsh, cold, and uncalled for. He left me standing there with a blank stare on my face… I was SHOCKED! No one has ever spoken to me in that tone before. When I asked if there was a way to get in contact with his manger (the way he spoke to me was that off putting) and looked at me and rolled his eyes and told me he was out of town. I asked again for a point of contact and he hastily walked into the back office and wrote down an email address. He then walked towards me and casually handed me the sticky note… Followed by an eye roll.
This is EXACTLY the type of behavior that women try to steer clear of and the reason I will never bring my business back to this location.

I appreciate the new manager stepping up to the plate and taking the lead in turning things around at this place.
Donnie I am assuming you are the manager
You should not log in as a Unilocaler and give yourself five stars to boost your overall rating
Tsk tsk

Worst customer service experience of my life. Took car in for oil change and tire roto. They said it would be 2 hours. So I said I would come back after work. 6 hrs later they hadn’t even started and said it would be another 1.5hrs. I agreed to bring it back next day instead. They promised to have it done by 2pm. At 3:00 when I came to pick it up they told me they accidentally set my car on fire and burned off a vital piece of axle function! I had my car in their shop 3 days and it is STILL broken… now it sounds like a helicopter taking off and landing! It didn’t make any noise when I took it in. The manager is avoiding my calls and refusing to call me back. I’ve called customer service and sent email on
and gotten nothing for my troubles and my car is still a helicopter. If you value your vehicle DON’T TAKE IT HERE!!! I tried to post a bad rating on
and it deleted my post!

I am absolutely FURIOUS with the customer service I received. I went in for a 40 min appointment for a strut (on a 2012 car). For 2 hours I sat waiting. Another customer came in about an hour later & one of the employees comes to the waiting room & they chat for about 40 minutes about serving in the military. Well I get fed up & ask the receptionist what is taking so long & he points to the guy talking to the other customer & says «he’s the one fixing your car.» I was like what, no he’s been talking to that other customer about being in the army for the past 40 mins. I was FURIOUS, & it turns out he is the manager. How can someone so unprofessional be a manager?! After complaining I received my keys & was out the door in less that 5 minutes, which means it was already finished being worked on & I sat there waiting for no reason wasting my time. I will never go back there again & I would advise anyone else who values their time not to either. What a disgrace of a company!!!