Mr Tire Auto Service Centers

We will never give business to this establishment again! I handed the person behind the register a coupon for a 17.99 oil change. (it was a coupon that was mailed to us because we had been a previous customer) It specifically said that to add synthetic motor oil would be an additional $ 17. And yet I was charged $ 89? I said and stated that I did not want synthetic blend oil, but it was done anyways. But how do you get an additional $ 17 to add up to $ 89? I feel as if we were robbed of money. Very bad business practice.

I am impressed with the folks at mr tire and they are becoming my go-​to car repair shop… new mgr Noah and guys like Mark understand how to take care of the customer. Recently, while installing tires Mark noted a pin hole leak on my radiator, took time to point it out to me and explained why it occurred and then recommended I go to the dealer and get it repaired under warranty. His intent was not to pad my bill but instead save me from a problem at no cost (ironically, I had radiator looked at twice by dealer due to smell — and they told me it checked out ok) Mark did not know any of this. This morning I went back to dealer who properly repaired it — helped by Marks advice. By the way-​I am an older guy who is handy w a wrench-​so I know the difference btwn pretenders and contenders! And to the Mr Tire ownership — please keep Noah here!

I went to this company to have the alignment on my car performed. Noah S., the store manager had the alleignment checked and advised the alleignment was accurate. he could have charged me for an alleignment anyway but showed seemingly rare honesty as a result of this demonstrationof honesty I will now take all of my cars to this company for service.

I visit Mr. Tire on Friday late in the afternoon 4÷22÷2016 …3:03 pm
I was surprise that I was able to get the check engine light off so fast and get back on my way with a hour wait .I will have to go back again after looking back at my receipt from the last service I receive to get a tune up .
I will need inspection for May 2016 if that is part of their service plan and a tune up package deal… Thanks much to the fella who help me and took out the time to come and talk with me and explain what I had wrong concerning VW .
(-; lord knows his hand and plate is full… lol
I need a place close by so one person and fix VW and take care of him for me .I get the feeling that Mr. Tire is the place for VW. I walked in and a gentleman waited on me right away. Now that is what I call ”stepping up for you” Good Job!
Roxanne

I’ve been going to Mr. Tire for years when we moved to Stafford and the guys up front were so helpful and honest. It was my go to place, HOWEVER new management has stepped in and no one is the same. Took my truck to be inspected in February and they failed me on foggy headlights and tried to sell me a «cleaning» package at $ 100. Thought that was odd so I took it elsewhere and it passed no problem! Mechanic there told me he wouldn’t of failed those headlights even in strict conditions. Smh. Do yourself a favor, go to AJ automotive down the road.

I learned after getting an oil change at another business that I needed to get 4 more tires (2 minimum but I knew that with all the driving I do that 4 would be a good investment)…and soon. Like, one of your tires is gonna blow if you don’t replace it soon. Needless to say I was a bit under the gun and after doing a little research found that Mr. Tire may have the deal I needed.
Lukas helped me over the phone, checked out my tires, reconfirmed that I was in trouble and gave me a great deal. When they only had 2 of the the original tires he recommended he suggested a similar set that had great reviews.
With all the help both over the phone and in person I felt like this company just wanted me to get the best product for as possible for my needs. The extras were suggested but not forced and I also found out I needed to get a re-​alignment (I do a LOT of driving) but they understood that it wasn’t in my budget at the moment.
I would recommend this location to anyone in the market for new tires or just an opinion on any work you need done on your car.
Thank you very much Lukas!

Appointment system online is easy to navigate and get an appointment. They also call you the next day to confirm the appointment. I had a flat tire and was using a spare so my appointment was to get the flat patched and reinstalled on my car. I showed up 5 minutes prior to my appointment time and they took my car into the shop almost immediately. So far so good. BUT now for the not so good. Despite having a confirmed appointment and arriving 5 minutes early, it took 1 hour and 20 minutes to do the basic tire patch and get the tire on my car. This is the reason for my initial rating intent of 1 star. Mr. Tire earned 2 more stars by taking care of the service at no cost to me. I think they naturally realized it took far too long.
They were very friendly and I saw signs on display (I had plenty of time to look at them – ha ha) saying they guarantee they can match any other tire sale deals so I will still consider them for future business.

I have been here on three occasions. Tires twice, and brakes. They are ok. I made a morning appointment for brakes and when I got there they didn’t have the parts. Waited a hour for parts and two hours for installation. I ordered two tires and prepayed. Arrived and was told they ordered four. Its small things that add up and make great or poor service. The staff was accommodating but not adept.

This is a great place with friendly and knowledgeable staff. They do not give you the run around and provide Excellent service.

If this was the last place in f’burg to get a car fixed I think I would rather walk. This shop has changed hands three times since it was built and every time the professionalism has slipped more and more. They are anything but honest and there are several more shops within easy walking distance that are much more affordable.
A few months ago I needed new tires for my truck. As any consumer does I shopped around on the internet and found the tires I wanted on their national web site which showed in stock. Mind you it was a common tire nothing special. After completing the on line form I received a message that someone from the local store would contact me. 2 days later with no call I reached out to them. I gave them the information about the tires I wanted. I finally received a call from one of the counter guys telling me that he couldn’t find the tires anywhere. I explained to him on their very own web site they showed in stock! He told me that the web site will usually show tires in stock but each shop had to locate the tires themselves. Not a great business model in my opinion.
Last week my wife went in for a VA State Inspection. They said her wipers were bad and tried to charge her $ 50.00 for a set of new ones. She told them she wasn’t going to pay that much as several of the stores close by were much cheaper. The blades on the vehicle were fine. No tears or rips at all. They agreed to drop the price by $ 5 — $ 10 but then charged her the full amount! When she brought this to his attention he just sort of shrugged. We still haven’t received the refund.
We try and support our local stores but this is one store that really needs to do some self examination. Google reviews are more accurate to what we have found

This business is now a Mr. Tire. Same great employees, new owner.

We love them. They’re honest, they’re affordable and they’re convenient. They don’t put any extra repairs on without asking. We’re definitely going to be loyal customers.