Elan City Centre Luxury Apartments

Terrible! Live here if you want to get completely taken advantage of. For instance, right when i was fed up with the terrible living conditions and EXTREMELY rude, immature, and disrespectful staff, about a week before I moved out there was a hail storm and my spot was taken & didn’t have time to call someone about it because it was hailing & didn’t want my car to be ruined! .so I parked in an empty spot that was covered and kept an eye on my car every now & then until the storm died down. I went out to move my car & it was gone. The next morning the guy in the office was bragging about how he waited until Right when the hail storm was about to end & called the tow truck to come get over 9 cars (many that belonged to people who rent there who’s spots were taken such as myself) laughing & bragging about it. This place is completely unprofessional and although it looks nice, it was a nightmare living here.

Amazing place! We recently moved into the Élan and Judith (leasing agent) was absolutely amazing! She spent time showing us our leasing options (not rushing like other places we visited) and was very genuine in helping us find which unit was the best fit for our affordability and lifestyle. I highly recommend this place and when you come ask for Judith!

Beautiful apartments, great location, friendly office staff. Don’t let the other reviews mislead you, I have experienced nothing but excellent customer service from Judith who is one of the leasing agents. From the initial tour to being a resident she has been super helpful throughout the whole process. I highly recommend this place!

DO NOT LIVE HERE!!! I am a current resident and have had nothing but problems with management. The office staff is beyond inconsiderate and rude. They are not willing to help or take accountability for anything. I pay to have a pet, yet when they have someone coming to service the complex they refuse to give a time frame of when someone will be entering my apartment and suggest I lock my pet in my bathroom (over a span of three days ???) They would not receive a package and had it left outside my apartment door only for it to be stolen and go on to say it is not their job to receive packages. That is the PURPOSE of the front office! To receive things for their PAYING tenants while they are not at home. I CANNOT stress this enough — DO NOT LIVE HERE! This is beyond the worst management I have ever dealt with in my life and it is horrifying that their staff is paid to treat PAYING customers (renters) with such disrespect.

I have lived at Élan since July 2014. If you ask me why I stayed, I wouldn’t have a positive list for you. I stayed because the apartment rates in the dfw area have jumped tremendously and there was no reason to move to another place for more money or less desirable. Ohh but I wish I had. I loved the management that was here when I first moved, Jeff & Harold were great, since they left it had gone down hill. For the love of God they do NOT answer the phone ever! It could be 11:32 am and they wouldn’t answer. I have also been in the office while the phones are ringing and they don’t answer. I literally can’t stand this place! The parking is awful! There’s no code for the garage gate so you have to leave your apartment to open the gate if you have guests. If you have groceries, you can forget about finding a close spot. Building 5 doesn’t have an elevator so you have to journey through the building to the stairs because the doors on the outside don’t have entry like the other buildings. The staff is rude beyond belief! Don’t have an issue because it will not get solved! I do have to say that maintenance is pretty good at completing a request in a reasonable time! I will give them that. Let’s talk about the amenities– you can only access them during office hours so if you have a typical 9 – 5 you can forget about it. The tanning booth is included in that for those who would use it. The only 2 tvs on the gym equipment work. They stopped with the cold towels in the gym. The walls are PAPER thin. I know when my neighbors are blending a shake or watching Scandal! I have had sooooo many problems with this place. I usually don’t complain because everything isn’t going to perfect in apt living but for the money you pay here, I should def get better service! So when I was debating on moving after my 1^st year lease was up they raised my rent $ 300, which I think is absurd. I understand pricing goes up but that’s straight highway robbery. I had some friends looking to move here and they were offered lower prices. Why should new residents get better deals than people that are already living here?! I was able to work out a deal, but I still ended up having to pay an increase. Plus the $ 25 trash, which sucks because the trash shoot is right by my apt. Honestly just save yourself the worrying and live somewhere else! It’s not worth the money.

I want to update my Review. I just want to say that the office personnel has changed and things have gotten better. They have done a great job addressing my issues and concerns. Paying your rent is super convenient. It is a very quite and considerate community. I have lived here for almost 18 months and am very happy. The included covered parking is nice. I would definitely recommend to live here.

Visited this place for a potential unit I saw online. I walked in and no one greeted me. I stood there for 10mins and sadly the residents that entered into the office was more friendly than the staff. The strange thing is two office staff was looking in my face the entire time, Chantel and another guy.
I had to ask if I could be helped. When they told me the price of the unit I saw online, it’s so sad the tried to up the price $ 200. When I told them and showed them the price online, their response was our rates change daily. Funny their rates must change as often as the stock exchange then.
To top it off Chantel showed me a unit and she didn’t even know the square footage. She then told me a bogus square footage when I knew that apt was way bigger than what she said. I’m not a fool!
If I’m a potential resident, I can only imagine how there residents must feel. The hallways reeked of stinky trash and their units were not impressive. My advice, stay away from this place. They are liers, unprofessional and frankly incompetent!!! I will never subject myself to an environment like the Élan. In an apt, the staff is everything. So being treated like I was invisible and lied to as if I’m crazy really irritated me.
Go find a better living situation people, because this isn’t it.

I AM SO HAPPY LIVING AT ELAN! Here goes…
The amenities are equivalent to a nice hotel; the common areas are very well maintained and elegant; the workout area has everything you need – PLUS a stand-​up tanning bed & on-​site trainer! The outdoor communal areas are scattered throughout the buildings and property (they are nice for a get together with friends or meditative/​scenic to relax and read a book)
The management staff, leasing agents and building maintenance crews are WONDERFUL — you always get that warm welcoming smile from the entire staff. Not only are they very much involved in the community/​resident life, but they are ON TOP of things… they are attentive to your needs and they actually LISTEN when suggestions/​ideas are made. This is a community that CARES about their residents and treats you like family.
If you are looking for an apartment in the Galleria area — look no further! Go into Élan’s leasing office and ask for EDWARD to take you on a tour!!! He will dazzle you with the grand tour and his sparkling personality. #highestqualtiycustomerservice
VERY HAPPY HERE :)

If I could give this place 0 stars, I would. I am so sick of this place. The management is so snotty and rude, they only care about getting you in and getting your money. I don’t feel cared about as a person. Glass somehow got stuck in the pool and it took them two weeks to get it out, with the pool closed. If you live here, expect to never be able to park in front of your building. In the 6 parking spaces there are, 3 are reserved. Ridiculous. It’s also right next to a highway, so expect noise. I haven’t even lived here a year yet and I think I’ve seen at least 3 or 4 new people, so they clearly can’t even keep a staff. The gym is decent, but there’s a MUCH more amazing gym right around the corner at Telos for an amazing price. They said we had a package logged, but they never even had a package in the office for us. I just hate this place. I can’t wait to move. The apartment itself is small but nice, but expect for them to argue with you about everything, not care about you, and not help you. If they do help you, except them to be snotty about it. The corporate office doesn’t even have a telephone number on their website, that should tell you something. Oh also expect there to be dog feces in the hallways and stairwells. There has been dog piss in the stairwell for weeks, and there was dog piss in the hallway for at least a couple days. And it was not just a tiny puddle, it took up half the hallway. Disgusting.

Completely disappointed with this place. Do not move here. New management is awful. Looks great but everything is cheaply made.

As the first resident of Élan City Centre, I enjoyed the location and the flexibility of the staff to help us. Jeffery was always great as well as Amanda. We never had any problems with the management. The resident handyman was always quick to fix any issues as it was a brand new build, so there were issues that the apartment staff could have never expected.
The package stuff was at times a problem because I too would have a signed conformation and no package. I think this part was just hard to get all sorted out. They never lost any of my packages and I typically had them by the next day. No big deal :)
I feel like our two bedroom apartment with the garage was nice and spacious for the price. I liked the upgraded amenities such as granite counter tops and a stainless fridge. It made it feel like more of a home and not such an apartment. I was happy to have people over. It was an apartment I could be proud of.
The Élan City Centre is not a place for animals. I’ll just be honest. There is very little grass, but you are right next door to the Galleria… so do you really expect a lot of grass?! Élan is mostly about location and upgrades.
If you chose to rent in the first building, expect noise. Construction, bike night, traffic, you should expect to hear all of this. Some people are okay with this and some people aren’t. I will say that I don’t feel like the builder did a very good job on insulating the place with as close to the highway as it is.
Overall, if I had it to do over again, I would still rent at Élan City Centre because there are far more pros than cons. We only moved because we purchased our first home.

What a great place to live with excellent management! I was there for almost two years with little to no issues. The staff was always extremely helpful and always friendly. The location is key in finding a great apt; and this one has it if you like the Addison, Dallas, uptown area.
I will gladly refer them in the future to anyone looking for an apartment home.
Mitch.

Ok well I stayed at this apartment complex for a year and decided not to renew my lease. some of the office staff are very unprofessional and they seem to have a problem with the job because they are always under staffed due to someone quitting the position. John in particular doesn’t like when packages are received in the office because even though the tracking number says that your package was delivered and signed by him he would say it’s not there. This happened several times. The trash pick up they offer is a rip off. They try to have residential events but they are a waste because they are during times that most people work. And if your lucky enough to catch one buy the time u get there it won’t be any food leftover because they never have enough for all the residents. I have to say the gym was the best part of my stay at the élan. And if u are considering moving to this building never leave your valuables in your car because they had several cars broken into.

Horrible place! AMANDA WOODS, The community manager is extremely RUDE! Pet owners pays $ 500 deposit for no where to walk their dogs. It smell horrible in all stairways. Thin walls, do therefore neighbors constantly complain about every. Parking garages are always full. If you don’t live close to the garage you walk miles to get to your apartment. Imagine having shopping. Managers hardly work and they do not care about any concerns/​issues that’s going on. I have 3 more months to live here and I cannot wait to leave. Ladies and gentlemen this apartment looks beautiful, however functionality is a big factor. And the cost is not worth it at all.

My partner and I have been living at Élan since April this year, and we love it. Can’t imagine living anywhere else in Dallas. The apartments are really new — all the fixtures are super modern and our apartment was spotlessly clean when we moved in. It has great amenities — apart from your actual apartment, the building as a whole is lovely. I use the gym a couple of times a week and it’s never particularly busy. The grills outside are generally free and there’s lots of tables you can entertain at. We regularly have friends over and enjoy a glass of wine or dinner in the courtyard. The staff are all very friendly and happy to help with any issues. Shout-​out to Jeff at the leasing center who is so helpful and always up for a chat! Whenever I have had to submit a maintenance request to replace a light-​bulb, or deal with something stuck in disposal, they respond quickly to get the issue resolved. They also host regular events at the apartment w/​free food, wine tasting etc. There’s plenty of parking so that’s never an issue, and we can generally get one right outside the building. In the summer, the pool area can get kind of rowdy on Saturdays & Sundays during the day with people having parties down there with loud music etc. Apart from that the whole complex is pretty quiet, especially during the week — young professionals make up the majority of the residents. The complex is very conveniently located — a short walk to the Dallas Galleria, and less than 15 minutes to Dallas CBD. Would highly recommend to anyone considering moving here. So grateful to have found this place!

Great community, management and staff are attentive.
I have been here for 9 months now, no serious complaints. There have been some noise issues, but they were during the summer when some tenants and their guests would be out in the patio BBQing and what not. My unit is a corner unit, 1^st floor, with patio view.
This is a relatively new property so I’ve had no major issues within my unit.
Rent is on the high side, but considering the location, it is a great deal. Across the Galleria (walking distance), easy access to 635 and Dallas Tollway.
Couple things I would say I struggle with is the lack of closet space. I have one one of the smaller units (1 bedroom.1 bath) and I’ve had to re-​arrange multiple times to get my things to fit. Valet trash is $ 25/​month and mandatory, which is expensive, although convenient. Trash guy comes Sun-​Thurs. nights.
You can tell the materials used to build these apts. are of low quality and the building was built quickly. I had numerous maintenance issues when I moved in. Doors would not close all the way due to misalignment, the dishwasher did not work, although it just needed to be plugged in (I figured it out myself). There was a pipe leak so they had to re-​carpet my bedroom (This was during the freezing months). Since those issues have been resolved, I’ve had a good experience. I do plan on renewing if my base rent stays the same.
Another great perk is the 24 hr gym. They have a good equipment and a decent squat rack (for those who care) which most apt. properties lack!

Bad experience. Apartment size is small. Policies are unfair and inconsistent. Leading agents aren’t honest. Apartment sizes are soooo small. Save your money and time.

Nice styling and courtyards. Amenities are ok parking is not that great if you are a guest. Needs a pet park are lots of pets around. Trash days don’t get picked up till late so smell is a issue at times. Over all clean halls and entry points are good. Trash room is not close but trash pick up at door helps. Units are nice and typical pricing for mid rise. Amenities are good over all.

I lived here for a year in a one bedroom.
Pro:
Good location
Nice amenities
Nice services (dry cleaning!)
Generally friendly leasing office
Hours of leasing office
Con:
USPS doesn’t always deliver here even though they say they did
Fire alarms go off often (including at 5am on Saturdays… and one time it flooded the first floor)
Club room not open after leasing office hours
Valet trash not good
Can hear neighbors and hallway very clearly
Many problems with sewage, despite being new building