Mercer Crossing

High turnover in the office. I have lived here since August my family migrated across the state! Moving out of a NEW 3bdrm 3bth home we were looking for at least great amenities since we had to downgrade. $ 1529 for a 2bd 2bth Mind you the water, trash, pest control, carport, washer and dryer are all separate. So I write Mercer a check for $ 1700 give or take. I haven’t yet included Electricity, Cable, Phone or Internet! BACK to the carport, YES you need one or you will sleep in your car because theres no place to park after 730 and GET THIS people here are so rude they even have the nerve to park in your PAID carport spot. REALLY?
There was a migration of rats, I was so scared sometimes to get out my car because they were everywhere. This finally got resolved leaving dead rats everywhere that they did take care of.
The Mailbox area always looks like the garbage bin, trash, mail always thrown all over the place. Trash is supposed to be picked up by 8:30 is what I was told but ive always had to chase the guy down to give him my garbage. There are stains all up and down the walk ways Common areas, due to leaky dirty garbage and the previous garbage women would drag the bags! Walls are very thin not well constructed at all. I often tip toe to keep from waking my neighbors underneath me.
Awaiting the lease to be up!

I would not recommend this place to my worst enemy. From first glance this place is flawless reason why my girlfriend moved into a unit a month after mercer crossing opened. I’ll give you the problems of the unit then you can google/​Yelp other reviews of this place & see how many other people are having the same problems. Also beware of the reviewers who talk great things about this place some are staff who don’t even live on the property. Now to begin as stated before the property is gorgeous stainless steel appliances granite counter tops back splash big Bathroom mirrors etc. She moved here from out of state & was used to having washer dryer come with the unit it did not in this case. First month of moving in there was issues with the dish washer. It wouldn’t dry the dishes and kept everything inside moist leaving mold on the dishes. Called the front office put a order to have someone come out after nobody coming in three weeks called again they had no record of the complaint so filed another finally someone from the dish washer company came out hooked up the computer said the issue happens often and suggested using jet dry. So that’s what she did got jet dry and still ran into the same issues. So to dry the dishes in Our dish washer she has to stick a wooden spoon to keep air flow into the dish washer to air dry. Called back told them the problem 3 months later they get back to her send someone out to replace the dish washer and guess what same problem so back to using the wooden spoon to dry the dishes because after reading other reviews on this property we figured out she wasn’t the only one. Many complaints on cheap appliances. Moving on… ANTS!!! EVERYWHERE! In the cabinets, in the bed (YES I SAID THE BED!), along the baseboards, the backsplash the window seal. It rained really bad one month and flushed the ants from outside into the home. This is a 3^rd story brand new never been lived in unit and the ants basically walk through the front door. Called the office they were very relaxed about the situation said they could have a exterminator come out in a few days??? They must have not heard the part about ants being in the bed you can’t sleep while being bit so we had to go down to the office and face to face yell at them to do something asked if they’d like to live in our condition and then finally they took action gave there handy man a can of bug spray and called the exterminator to come fix the problem the next morning. It worked they left but came back a few months later. Next topic there was a leak from the shower head on the inside near the pipes causing water to leak into the carpet in the next room. Put in a order to have someone come take a look at it but we left town for the week when we got back there was a note saying the shower head was fine carpet was dry but if there was another problem to put in another order lol did I mention we left for a week? No duh there’s no leak now there hasn’t been any use of the shower so we settle in and a day later after being home the shower is leaking again and the carpet is wet the handy man came with a thick casing of glue he said the guys who build the bathrooms use a cheap piece that has broken in multiple apartments causing the same problem, he mentioned that he’s asked them to stop using it because it causes problems but they refused seeing how it was more cost effective even though it leaves him with future problems. Anyways the glue he brought works we got the carpets cleaned and the moldy smell out and everything was fine, but goes to show they are more in it for the money not the quality and reputation. The next two issues aren’t the mercer crossing issues I’m just letting you all know so that your aware before you move in. There is a midnight train that is right behind the lake that will wake you up out of the deepest slumber also the constant car flow on Luna road will keep your living room filled with noise (poorly insulated). Back to mercer crossing… They have a valet trash system where a guy and his wife take all the trash from your door step throws it over the balcony into the grass and loads it up into their pick up truck. Now I’m not sure if it’s the valet that’s leaving the trash all over the grass and stairway or just tenants but while walking the dog I find myself picking up random trash cigarette boxes etc and throwing it away in the mail room just to keep the grounds clean. Shouldn’t the so called courtesy officer be patrolling the property making sure the grounds are clean or shouldn’t the office hire someone to do that? It got so bad that on the second floor of building 8 there was a old beat up mattress in the hallway for a week straight. Who ever put it out there expected the valet trash to take it to the ONE dumpster on the property but they didn’t and they just left it for a week so I finally called the office and said how embarrassed We were to have friends over to witness the hallway and asked them isn’t that bad

I really do like living here. The apartment staff are extremely nice and do their best to make sure the residents are taken care of. The only thing I’d like would be to have more visitor parking. Not a lot, but just a little bit more than what is available. I love the fact that we have parking decals to identify residents, but I would also like more parking in general. Sometimes, after a night of late studying, it’s kind of hard to find a place closer to my building after even 8 p.m.

Love the location here and the office staff are extremely friendly and personable. I travel a lot so I love how the DFW airport is like 10 mins away and the Love Field like 15 mins. Near all major freeways, Macarthur, and Dallas Koreatown! Loving the charcoal BBQ grills and swimming pool along with the Campion jogging trail! I just renewed my lease and can’t wait for Phase 2 apartments to open up in February.