Peter Andrews

I have purchased many smaller items over the years from Peter Andrews, and never had an issue. However, I recently purchased a sectional (over $ 6k) and the experience was a complete disaster. I will never shop here again, nor recommend to anyone.
We ordered the section in January 2016 — but did not need delivery until May, when we moved into our new home. So we gave them 5 months to put this together.
Day of delivery comes — and the section is different fabrics. Which boggles the mind — half of them are in the fabric we ordered, and half are in a color at the opposite end of the spectrum. It’s a sectional. Who gets different colors? Obviously, ZERO quality control.
I refused delivery and then the fun began. Forget the fact I had nowhere to sit… long story short, it took one MONTH for them to refabricate and deliver the correct couch. Along the way was miscommunication or poor communication from management, a return of the delivery fee (only concession that they made), and unfulfilled promises.
Shame as the salespeople in the store are very nice and knowledgeable, but the corporation itself is a nightmare. Nightmare. Never again. If you are buying something you are going to walk out with, great, but don’t order any large pieces from these people.

Great home furnishing and excellent prices! Purchased living room tables and other furnishings. Great selection and fabulous people working there — worked with Jason and he is wonderful! A must go and see their selection!

I ended up having to file complaints with the Better Business Bureau and Consumer Affairs because, after taking $ 3200 of my money for a fire pit chat set and cantilever umbrella, I couldn’t get customer service to either return a phone call or answer an email. I suspect that I paid full price for old floor samples and the absence of any documentation, manual or packaging for either purchase did nothing to allay my suspicions. Without the documentation, I couldn’t even sign up for a the manufacturer’s warranty. Also, the advertised weather cover for the chat set wasn’t provided. When I told the saleswoman who I dealt with about the missing cover, she just told me that there was a mistake in the advertisement and inferred that it was my problem, not the store’s. Then she told me a story about how one of the employees had the same set and hadn’t covered it for years, as though I should just be content not to get what I paid for because I didn’t really need it.
Also, I wasn’t happy to learn that there are no returns except for store credit so Peter Andrews really gets you coming and going.

Fine furniture? I think not… In February, I ordered a small occasional table to complete a room that I had redone. I finally had the privilege of picking up this table at the Farmingdale warehouse yesterday, 6 months after my order! The table was 141 dollars, paid for since February and promised in 3 to 4 weeks at time of sale. I had called this company every week or two during the past 6 months and when I finally decided that I had enough and was requesting a refund which had to go through every manager and perhaps God above, the table came in the following week. So I go to Farmingdale to pick up this treasure that I waited so long for and I get a small cardboard box from China! Today I assembled it and it is OK but certainly not worth the aggravation and price.
I will say the sales staff and manager at the East Northport store were quite nice, however whoever answers the phone at the distribution center is another story…
So save your time and money, however if you like to assemble furniture, go to IKEA!