Papa John’s Pizza

If I could I would give this location negative stars. They forget all the complimentary accompaniments. They charged me for extra sauce and never delivered it. Even though the location is 3 mins walking from my place the food was not even warm. The manager who I complained to couldn’t help and hung up. The staff is also very rude. Never order from here. Please try any other chain you will be less pissed. This place sucks don’t waste your money here.

In terms of food quality, this is easily a 5-​star establishment within its category. Food is hot and fresh, the ingredients seem to be high quality and the sauces are good. They also have very decent wings.
In addition, the drivers have always been prompt, friendly and courteous. Pricing is reasonable and they have lots of specials.
That said, we have had consistent problems receiving the extra sauces that we always order. Also, web ordering is iffy. Further, when expressing these issues, management has never in the course of 4+ years, responded with even mediocre customer service. Honestly, I’d begun to wonder about the company as a whole.
However, after our most recent experience, I found out that this is a corporate location and contacted the Papa John’s company. I was told that a Director of Operations would return my call promptly, which he did. After a long conversation with that person (who, incidentally, is new to the region) I believe that this is a store-​specific issue that can be resolved with training. He acknowledged our issues as valid. He explained in detail the processes that are in place to prevent the issues we have had and what he intends to do in order to ensure that those processes are followed. I feel positive about giving them another try.
Now, of course, we’ll have to see if he follows through. I’ll update y’all in a few months when I’ve had some additional experiences with this store. If they improve their process as promised, I’ll be very glad to bump their star rating, as well!