Smashburger

Terrible service and burger very plain taste. Understaffed and burger got cold while cashier took orders. First and last time visiting.

Great experience! Staff and food was amazing! I was a bit surprised with the great customer service we received but quickly realized this is how this team operates all the time. Staff was having fun with each other and customers. To the management team, keep us the great job! My family and I will definitely be returning to this smash burger soon! Thanks Liz!

Our first time here. We came around 11am. The cashier lady was extremely nice and happy to be at work. We asked what she recommended and she said the classic smashburger. I ordered the avocado grilled chicken burger. They were both delish! Place seem pretty clean but needs a good vacuuming. Service was great. We’ll be back for sure.

I was excited to find the spinach, goat cheese and cranberry salad. I order it with no tomato and no onion. The first time I had it, it was so good. The second time I ordered it to go. When I got it home I noticed they left off the pumpkin seeds, sunflower seeds and the dried cranberries. I was so hungry I ate it anyways and was shocked to instead find tomatoes, an old dried fry and an inedible stem of what appeared to be an avocado. It was disappointing and I won’t be going back after finding funky items in my salad while they also forgot half of what the salad is supposed to come with. **Side note: they won’t cook the burgers medium rare or rare. They must be 165 degrees.

the location on 120^th near Washington is way better than the one here Food prep, cleanliness and staff training and attitude rock on 120^th. if you do go to 104^th and are disappointed, go to 120^th and you will be amazed at how much better it is less than 5 miles away. You’re welcome.

I am getting a little disappointed at Smashburger!
Time after times I get my order and its just warm at best. Never hot! never
I ask to please add ketchup and mustard light. It arrives dripping with ketchup and mustard. Fries are not hot either.
Think I will try another Burger place… the prices are not cheap so I would expect better service and cashiers that listen to my request.

I eat here all the time, and have consistently gotten great food. They have messed up my order a couple of times when I do pick up, but replace my order fast with no problem at all. The other day I had a chicken sandwich and it was even better than the burgers! Also they are very clean, and pretty fast :-)

The first time we dined here we were very impressed. A shift leader was on the floor and everyone was very nice and on task. We went in again tonight and had to wait for the girls behind the counter to finish their conversation after I almost slipped on the floor while dodging chatty employees on my way to the restroom. Our food was delivered quickly but not as hot and fresh as I remember from the first time. The same cashier that was all smiles and took my order with a sense of urgency last time was the same girl that seemed annoyed and a little rude tonight.
Perhaps a shift leader should always be present and on top of employees.

I like both smash burger and smash chicken. Both the same way, avacado, mayo, and bacon. They are consistent with the service. I’ve never been disappointed with the food, very tasty, juicy, and fresh.

The best burgers and love the French fries! :) if you want something fulfilling this is the place to go!

They need to lower there prices back to where they we’re. This place is deserted when I was in there. there burgers are still tasty but 7.291 with no sides is a rip when you can just go to a regular restaurant and get a nice burger with fries or what ever side you want.

On rare occasions, I decide to opt for the healthier option. This time, it didn’t have much to do with it being the new year and new-​found goals of being healthier, but more that the holidays are always such a saturated time; saturation of high-​caloric beverages, food, and sweets.
So when my friend suggested we dine at Smashburger (it was the best place option at the time), I agreed and hoped there was something like a wrap on the menu. I know — it’s the first time I remember saying no to a burger. A *burger*!)
We chose the Avocado Black Bean Burger with fries (because who can give up those delicious things?).
Though the idea of the Black Bean Burger was great, I found that the texture of the bean patty was too… gooey. And dense. And bean-​y. It was unlike other vegetarian options I’ve had before (on those other rare occasions). My bun also had too much sauce, either mayo or ranch dressing. In any case, the entire thing was… gooey. Plus, the «avocado» bit ended up being disappointing, as I was given just one small sliver of avocado. An outrage.
The fries, though. Delicious.
TL; DR: skip the vegetarian option and load up on fries.

Delicious! I had tried smash Burger about two years ago, and while it was pretty good, it was nothing amazing fantastic especially for the price. Well, I decided to give it another shot and I was not disappointed. This was amazing, and I highly recommend if you’re looking for a good burger joint place.
The quality of the ingredients and the meet was fantastic, and the customer service was fantastic. As I’ve always said, customer service will make or break any experience and overall review of any place.
I recommend this place highly, the food was delicious and so was the customer service.

What a terrible experience. There were 2 lines to order and I was the next person in one of the 2 lines. All of a sudden my cashier left and did not return. She did not say a word; she just left with me standing there. I stood there for at least 10 minutes and the other cashier did not offer to help me. I realize I should have gotten in the other line after 5 minutes, but that line was about 8 customers deep by that point. After 15 minutes of not getting helped, y husband and I left. I will not be returning to that Smashburger ever again.

I had the Jalapeño Baja burger and my girlfriend had the classic smash burger. Both regular size. Also we shared a side of fried pickles.
As far as fast food is concerned, the quality is up there with 5 guys. It was delicious and tasted fresh. With water it came to $ 15.19

I ordered online and went to pick up dinner for my husband and myself. When I arrived to pick up the food I was surprised to see outdoor seating as an option and I marveled at the milk shakes others had at their tables. My order was ready, sitting inside greasy, unappetizing bags on a back counter.
The burgers weren’t marked in any way so I had to open them to see which was which and noticed they weren’t hot. The fries were barely room temperature. While they were good I bet they’re much more delicious hot & fresh.
I think I’ll give it another shot dining in with a milk shake and hope for better flavor with a fresher order.

Not your typical or the best Smash Burger in town, Every time I go here (Only because it’s closest SB) They always Screw up something on my order and the positive to that is I have Vouchers for free food coming out my arse. Don’t make this your first Smash Burger Experience or it maybe your last… as wait time and just sheer stupidity by the staff amaze me… It’s good when done right, Ive just had maybe 4 good experiences since this place opened… and yes those first 4 were the good experiences and this stores been open 3 maybe 4 years! WHY DONT I LEARN MY LESSON?

Good burger but over priced. It’s basically churched up fast food and everything is sold separately so by the time you get fries and a drink you are 10 bucks in. You might as well go to lark burger and get something premium at that point.

Normally always get my order right, but when we got take out today (Amanda, ticket #20 040) she totally screwed mine up! Don’t mess up a prego ladies food!!! I wanted extra sauce and so I got none, and instead of a chipotle bun, I got gluten free. A dry, spice-​less burger is not cool! On the bright side the other 2 burger orders were correct and delicious.

I have been here 2 times. The first time, I was not expecting much, especially after trying the overrated burgers at Larkburger and other CO burger places. To my surprise, the burger at Smashburger was excellent and way exceeded my expectations.
I went back tonight. After reading other good reviews about the other items on the menu, I was swayed from the burger and expanded my horizons. I had the Buffalo chicken sandwich. I have to say that I was impressed by the quality of the food and speed of the service. The sandwich was large and flavorful. As a side, I had the fried mild green chilies. They were a neat unique menu item, very thinly sliced chilies that had a slight tempura-​like batter. I was not disappointed.
I saw many great burgers pass by. Next time I am back on burgers.