SERVPRO of Federal Way

Thursday morning I had a kitchen. By 9:30 I had a house full of smoke, water pouring through my kitchen floor and a smoldering stove in my back yard. My wife had turned on the wrong burner on the stove and everything changed dramatically. The firefighters (who were outstanding) recommended servpro, as did the insurance rep.
They arrived within 2 hours of my calling. Our rep was helpful, very precise about the process and very sensitive to our shock and fear. She carefully walked us through the house and detailed the steps that are needed to restore our house to the way it was. Because there was toxic smoke, every single item in the house has to be removed and cleaned, the walls painted, cabinets and appliances replaced.
Within minutes of our signing the agreement there was an army of men in moon suits placing air scrubbers and dryers, and more men boxing up our life to be taken out and cleaned. Every single one of these guys is very nice and courteous and they go out of their way to be helpful.
We’re still deep in the middle of this process (living in a hotel) and it’s going to go on for awhile, but the ServPro people have really helped us to understand the cleaning process and to help us relax a little. I can’t say enough about how great they’ve been so far.
Update ⁴⁄₃₀
It’s strange to see your life summed up by what you owned. They’ve inventoried every bit of food and all of the items in my kitchen that are ruined. It comes to 16 pages — The herbs and spices alone fill two solid pages. And apparently we had a lot of things in Mason Jars. From the list:
Mason Jar full of substance
Large Mason Jar Unknown Substance
2 small mason Jars w/​unknown substance