Ulta

I just moved here & was looking for a salon that could accomplish a bright red on my super resistant hair. One of my coworkers recommended i give the salon here a try & i’m so glad that i did! My color turned out perfect which is no easy feat, & my stylist Ruby was so charming & knowledgable i will definitely be back!

I recently move to the area, and I’ve been looking for a good place to get my hair done.
I’ve always been an avid ulta customer, so I figured why not give their salon a shot. Well I’m so glad I did! I called yesterday at 5 and they were quite booked up. There was a last minute cancelation so I was able to get in that evening! I went and got my bayalage touched up and a brief trim. I have quite long hair so I was there for about 3.5 hours but my stylist Ashley was awesome! I would definitely recommend stopping in here.

So I don’t see a lot of people writing reviews about them applying makeup, and I went to get my makeup done yesterday. And I wasn’t happy. The girl Amber I think was her name, she has no clue what she was doing! I had to guide her though it all. I was really upset because my apt was at 3 and I left the place at 5:55. The products she was using were not the good kind and she didn’t know her products either. I had to have my makeup for prom done and I was so upset I had to sit there and use the brush for her and show her how to do it and I had to give her advice on how to do it. She has to get a guy to do my eyeliner which he did amazing at, and then she was putting on my lashes and I almost died. She put on the glue onto the lash and without waiting she stuck it on but instead of putting them on my lashes she put it almost in the middle of my eye and all over the eyeliner screwing that up, and then she had the guts to say «oh that’s great first time doing that and it came out good» excuse me? First time? I had someone that had no clue how to do it makeup do makeup for me. I could have done it on my own. I came to get it done pro. I took off the the eyelash and told her that it’s not were it goes, she dropped the eyelash and was about retry with the same eyelash that she dropped she was going to put it on my eyes again. At that point I asked her to find someone to finish because it was terrible. She had Jess come over who was great and finish. Over all I was upset.

I had the worst salon service!
I came in for a cut, I asked for a long bob cut but instead I got a messed up cut, she cut my hair for almost 2 hours! That’s ridiculous. I asked for something simply and cute, but the results were one side was completely chopped up with layers and much shorter then the other side which was long and no layers at all! And that was apparently the «finish look» I was very upset from the results! And all I got from the hairstylist is” I’m sorry, I just think that you had all that texturizing from you’re previous cut” I haven’t gotten a hair cut in about 2 years All my layers grew out to one length. I was very mad when all I got was a «I’m sorry» I didn’t want her to even touch my hair after that at all when she wanted to redo it. So disappointed in the service, and she didn’t even give me a discount! She screwed up my hair very badly and all I got was a «I’m sorry» and no discount for messing up my hair and making it bad!
Btw the hair stylist is Ashley or something like that she’s blonde. Don’t go to her if you want you’re hair chopped up looking like who knows what.

Jessica is one of the most kind and professional salon managers I have ever met. She really seems to care about making sure I am happy and comfortable. She thoroughly explained what she was going to do to my hair and made sure I was okay with the price before she just started doing my hair. My hair turned out better than I was hoping for. If there was a way I could give her more stars I would. I can’t wait to come back and see her again

Made an appt for waxing at the Benefit Brow Bar. And Jay was great! Cleaned the area first, and made sure to let him know if the wax was too hot. Waxing didn’t hurt much and he made sure it looked good and clean. Excellent customer service. Definitely coming back!

Went to ulta hair salon and had Stephanie cut my hair. I LOVE it. My hair was terrible and had no style and she gave it style and now i can wear it down and not in pony tail everyday like before. She was very understanding and patient with me lol i am picky but also didnt know what i wanted because my hair was so blah i didnt know how to make it better. She is very nice and i didnt feel awkward the entire time. She even helped me pick out hair products to help style my new hair cut. Very satisfied and look forward to going to her again!

My daughters and I started getting our facial waxing done at Ulta Federal Way shortly after it was opened. After a month the brow artist we had left and we were introduced to Jay. Jay is amazing, very precise and detailed with shaping your brows. Never rushed and always pleasant to work with. Jay seems very popular and his co-​workers always seem to seek his assistance with guests. He is very helpful and knowledgable with product as well. Highly recommend his services, he is one of the best!

This location seriously sucks. The cashiers are absolutely the worst people I’ve dealt with. They are so freaking stingy with their coupons. My coupon wouldn’t load on my phone and they refused to give me a flyer they had right next to the register. I never use names but Sierra and Madison can use a lesson in customer service. If you don’t enjoy helping people then why the heck are you working in customer service?! I’ll head to Sephora next time. Thanks.

I stopped in to Ulta in Federal Way the first week of October, 2015. After browsing for a few minutes, I was greeted by Jay in the pro-​makeup area. He asked me if I needed assistance and I revealed my puffy, swollen and red eyes to him. In the midst of an allergy response and having had little rest the night before, I am sorry to say they were the saddest set of sore eyes :(Jay recommended a perfect product to depuff and cool and another to conceal and treat. These were not the most expensive products by any means. They were different brands, yet they worked perfectly and I was thrilled. He is a true artist and a true gentleman. Thanks to Jay I plan on comng in to Ulta frequently!

I love makeup and was thrilled to have an ulta so close to home.
I am very disappointed with the customer service I experienced today. I rarely exchange make up but when I do it’s because I didn’t like the formula and I always buy something else. What fun is make up if you can’t find what works for you and experiment? The last lady that helped me said I did not need a receipt to bring back an item with my loyalty card and she didn’t mention a 60 day policy. I am a little over the 60 days and not even half of the product was used because it didn’t work well for me. I just wanted to exchange it for 3 other more expensive items. I was told it was not possible at all to do an exchange even though I would be spending over 50 dollars more after the exchange. I understand policies but I am not a constant return/​exchanger so a one time exception would have been much appreciated. Especially since I was not informed correctly the last time I visited this location. I will now go back to shopping at other make up retailers.

This review is mainly for the salon service. I have been here about three times to get my hair cut and colored with Provada. The stylists have all been very nice and do a great job. However, the pricing structure is confusing. I have had the SAME trim and color re-​touch each time I have been here. Each time, I have been charged a different price. I went back and looked at my bank statements after the sticker shock I got today. The first time I was charged $ 55 because I had a discount, the second time was $ 77, today I was charged $ 80 plus tip. What the hell?? I asked the woman at the counter why I was being charged over $ 80 for a TRIM and re-​touch. She said, «I dunno. You wanna go back there and ask?» –_​– No thanks, I guess I just won’t come back. Listen, I understand if you get a master stylist they charge extra, etc. But the first two times, I was quoted a price up front. This time I wasn’t. I guess I should have asked. I’ll be returning to my regular stylist from now on and make the drive to Tacoma.

I visited the new Ulta in Federal way Washington this afternoon for the first time. I thought the store was beautiful and had a lot of products that I enjoy using especially the urban decay line! I wondered around filling my arms with product and noticed the salon towards the back of the store. I was so excited by this point because I’m looking to find a new hair artist in my area. I had just bought a home in federal way and I am no longer near my hair dresser I’ve been using. I reluctantly approached the front desk person because she was slumped over at her desk looking completely uninterested in helping me or anyone else. Almost as if she hated being there. So finally after I gave myself a little pep talk like «hey it never hurts to ask» I went up to her. I smiled and asked «hi there, how much do hair cuts start at?» And she didn’t even bother looking up at me! She continued to stare at the monitor and rudely and quite robotically stated «hair cuts start at $ 36» and that was it. Really? Does anyone expect me to pull out my wallet and say «oh yes! Please! You’ve completely sold me on that! Thank you SO MUCH!» No way! I thought she was going to burn a hole into my soul the way she looked up at me finally after her «sales pitch» because I interrupted her from her computer work. I think you have the absolute wrong person working there. I put all my future purchases back and left the store. I’m estimating that I would have booked a future appointment to get my hair done and spent well over $ 300 today If it wasn’t for the way I was treated by your associate. She is uninterested in her job, smug, rude, unapproachable, distracted by the Internet at work, has an unkept appearance and will drive away future customers such as myself. Why is Ulta hiring these people? I am not going back and I will spend my money elsewhere such as Sephora and other department stores.

It’s about time they opened an store over here. I used to drive to Southill Mall or Tukwila.
I love this place for some of their sales. I’m a reward member, and if you accumulate enough points within a certain period, you qualify for a freebie item depending on how many much you’ve spent.
Also when you register with them you will begin receiving their quarterly mailer usually with a 3.50 savings coupon for a purchase that doesn’t include high end items (see the exclusions on coupon).
This location is month new, so they have yet to have clearance items, but eventually they will. I enjoy going through to see what deals I can find
The Ulta brand makeup and skin care or bath and body lines are a pretty good quality for the price compared to the higher end products.
The girls in the store are very friendly and helpful and the placement of displays are easy to maneuver around. If you have questions about anything here, they will try to help you.
They have a salon inside for hair cut, styling etc, but not sure if they do anything else like waxing etc. You’ll have to call and find out.
Tons of parking and easy to locate just off 320^th

I waited month and months for this Ulta to freakin open and when it finally did, I was so happy! but I was disappointed soon after.
I came here a couple times now. The first time was during their grand opening week. My friend said they went and they were handing out 20% off coupons so I obviously went to get the deal. I asked the cashier if they were still having the deal and the cashier said «no. we had extra coupons so we handed it out and we don’t have anymore.» I was like okay not a big deal but she lied. She had more coupons right next to the registers where I can obviously see it! I didn’t want to call her out on it because she obviously did not want to give it to me. So my very first experience at this new location wasn’t the best to say the least.
I went a couple times after and there seems to always be a line because the staff takes forever ringing people up and are clueless when I ask a simple question about a product. There is rarely anyone I can ask for help when I need it too. They seem short staffed all the time.
EEkkkkkkk, I’m not trying to be mean but there is a reason I would rather go to Sephora.

Love going here! The associates are always helpful and polite.

I loved getting cut and color with Elle! She tamed my thick and unruly hair and gave me a great cut! I wanted bright pink highlights and wasn’t even sure it was possible, but she made it happen and even used products that wouldn’t damage my hair! We talked about what I wanted ahead of time so there were no surprises and the color came out even better than I expected! She’s very sweet and easy to talk to which makes the time fly by. Definitely recommend!

absolutely thrilled to have an ulta close to me !!! even more exciting is my favorite cashier cristina and stylist ruth from tukwila switched over here so im overjoyed with all the great news!!! its fabulous and i am a makeup junkie to the max … cristina is my go-​to gal im forever pleased with this place and her service ulta !!!

I’m not usually someone who gets their nails done, but after visiting Jess (Salon Manager) while she was at a different location, I’m now a firm believer that a manicure CAN LAST up to a week or more if executed properly.
This lady is incredible. Seriously. I am willing to drive from kirkland just to pay for her incredible services. Ulta uses the OPI gel formulation. But Jess is the best because she is SO PASSIONATE about nail art!!! Within her arsenal she has every color imaginable, so many different decals, glitters and even jewels!!!
Candi is another woman you need to search out and request help from. She is the Prestige Manager and really knows everything there is to know about Skincare. She is bubbly, patient, friendly and just overall an incredible person. She doesn’t push you to buy more than you need, but certainly will make you WANT to buy more with all of her tips and tricks.
So far, the employees at this location are outstanding and I can’t wait to come back and get my nails done again!!!