Ladd’s Towing

SUPER UN-​HELPFUL!
I called for a simple tire change and the tow truck driver questioned me about if it needed to be fixed or not. I told him «yes» but he proceeded to tell me that «it was fine», even though there is a 2inch piece of metal sticking out of the tire. I will not be using ladds service anytime again in the future, I will request that AAA DOES NOT contact Ladds for further roadside service to my vehicle.

Exceptional company, exceptional service, and technicians and drivers that really know their stuff! Tom was incredibly helpful and resourceful when a jump wouldn’t start my truck and the starter was likely the issue. He pulled some tricks out of his pocket and got it started so I could drive it rather than have to tow it to get it repaired. On an incredibly busy day, everyone I spoke with was not only patient and kind, but knowledgable and sympathetic as well. Thank you, Tom!

A week ago, I was faced with one heck of a problem: my pickup was «dead in the water» in front of my little Ben Lomond studio, which sits behind my landlord’s house. Access was darned difficult; so much so the first tow truck driver to appear on the scene passed it to another driver with an overall smaller truck. But, when the next driver arrived, she was in an equally-​large truck… BUT DIDN’T SHY AWAY from the task. «I love a challenge,» she said. And Sarah shined that day. She is, without a doubt, my hero.
Ladd’s has always provided me with the best in service, but that day will forever stick in my mind. Sarah, you ROCK!

Once these guys have your money, don’t actually expect a call back. I’ve tried for over a week, leaving a message with one of the office people over four separate times with promises of the owner calling back. We need the receipt for a towering to send to our insurance. No call back and the owner is only in the office two hours a day according to reception. I guess he can’t be bothered in that short time to actually call back a paid customer. Looks like I’ll have to drive down to actually get it since they keep stringing me along. It’s a shame because the tow experience was actually good.

My car was picked up by Sarah and she was amazing! She got the car up on the truck fast and insisted I go back inside the house and relax because she would drop it off at the shop after hours and write the note for me and all. She did and it worked out great. Thanks so much, Sarah. A+ in my book!

One recent cold and wet morning, I put my beloved TDI in a ditch on 9, just above the hairpin turn. Ladd’s said it would be about 30 minutes and darn if the truck didn’t show up about 25 minutes later, slightly ahead of the estimate. That’s good time from Felton with a tow truck during commute time.
It’s always good to observe someone operate with skill and JJ surely is skilled. He expertly extricated my car from the ditch, a foot at a time with great care not to exacerbate the damage. Shortly we were on our way. I asked him to drop me off at Johnnie’s and that was that. Couldn’t have asked for a quicker, more sure and safe rescue.
P. S. Sadly my car was significantly damaged. I’ll post a review on Ladd’s Autobody

From the phone call to get the tow to the pick up of hubby’s truck to the drop off at the service station, Ladd’s Towing were true professionals.
Will use again and recommend to anyone who reads these things.

Very quick response, excellent customer service, and went above and beyond to help us. Very nice people

A fantastic mix of equipment, skills and attitude! I recently had a large (30ft long, 12,000+ lbs) trailer delivered from San Diego which, the specialist hauling company I was using was only prepared to take so far but, not deliver fully onto my property due to the narrow roads, difficult turns and the size of the semi they’d transported it on. After drawing a blank with a couple of RV haulers I was running through google searches and found Ladds who immediately gave me the impression they’d be able to get the job done. Within 20 mins of making the call, a truck arrived, the driver went with me to my property to assess the site and immediately gave me the confidence that although not straightforward, he’d get the job done. Less than 2hrs, and some miraculous driving/​maneuvering later, the trailer was in place.

my girlfreind bought a new car it broke down on our test drive AAA called ladds towing this company will not work with the disabled they rufused to take my service dog told me she had to ride in the back in the car but it was 90º out where we were being towed to and she would not have servived being the temps where way to high not to mention its illigal to leave a animal unatended in a car if the temps are over 80º driver got rude got phisical with me while i had my service dog in my arms moral of the story if your disabled dont use ladds towing they hate animals and the disabled they say its policy but AAA sead specificly they have to take service animals in the cab AAA also sead they would take care of the situation but never did ended up having to leave the car called the dealer and a freind for a ride LADDS WILL NOT HELP THE DISABLED AND OR THERE SERVICE ANIMALS stay away they WILL GET PHISICAL just a bunch of punks
ps Unilocal please dont remove this review this time my last review semed to have been deleted i guess they dont like negative raw truthfull reviews

Having to call a tow truck is never fun but the folks at Ladd’s made the whole experience A+

My battery died and then my car locked up, I was stuck in park, in the middle of a busy parking lot on a friday night.
AAA send me Gus from Ladds. Gus was great. Compared to other terrifying towing experiences I’ve had, Gus was the opposite of who I expected to show up.
He was punctual, efficient, skilled, young and more helpful than I could’ve asked for.
I live on a skinny, pot hole ridden, nightmare of an alley/​road, He was able to back his tow truck in and lower my car in my drive way without a problem.
My only critique I would give is that Ladds doesn’t offer a battery service. I’ve been told other AAA towing companies offer this. This would’ve been icing on the cake.
I recommend Ladds if you need an efficient and professional tow with a friendly staff.
Thanks Gus and Ladd’s

i broke down on 17… in the rain… during lunch hour traffic. it was so awful. there were a lot of wrecks that day and the company was super busy, but they got to me as fast as they could.
the driver was so awesome. i was kind of scared, but he put me to ease very quickly. he was so pleasant.
i will recommend this company to people.

Just had a tire blow out on Mount Herman road and managed to limp into the parking lot at McDonalds. We called AAA for help, and were given a 45 minute wait time. As I was getting off the phone, we were heading into McDonalds to get a quick bite since we weren’t going to make our original dinner plans.
Mike, our tow truck driver, showed up before the food was ready, and had us fully repaired and on our way before we could finish our burgers. A total energetic bright spot in what was almost a horrible evening.
Speedy, professional, and surprisingly energetic and pleasant for 10:30pm on a rainy foggy night.

Blake is the man. We were visiting from So. Cal in our VW van that had a bad starter, and got us out of the campground there. He went so far above and beyond the call of duty it’s actually embarrassing for me to admit it. He saved us from a weekend of hell and deserves every bit of credit anyone can give him. Thank you Blake!

These guys are solid. I parked on the side of a hill and got stuck, spinning my front wheels. Instead of risking going overboard, I called Ladds to pull me out… the initial quote was a bit higher than I expected… but I ended up paying less… it’s by the hour, and you should expect the standard hook up charge and time. Usually a 100 minimum no matter who you call. Nosurprises. The young guy that came was friendly, professional, and knew what he was doing. He got me out, was fast, efficient, and was fair about the time. I’d call them again if I was in a jam.

Ladd’s must have a knack for picking awesome drivers, and I can’t believe I don’t see more reviews here singing their praises. My driver was Blake, and he dislodged my rented moving van that I had gotten high centered on a crazy little road in the mountains. It was just unbelievable what that guy did. Thanks Blake !!!

So, I drove my car into a culvert right in front of my house; my neighbors thought it was funny. Several folks offered to pull me out, but I was afraid of car damage. I called AAA and they sent out JJ from Ladd’s Towing.
The man was awesome.
He took his time, crawling under the car (getting muddy) and attached the tow strap to the front. He carefully pulled out the car using his tow truck, stopping several times to check his work.
Highly recommend JJ to anyone living up here in the Santa Cruz mountains needing towing services.