Subway

The slowest Subway I’ve ever been to. Do not recommend coming here unless you want to wait a very long time. Jimmy Johns is down the street and is 1000% better.

We were heading north on 75, and I wanted to stop at a Subway. Exit 87. Takes you about 1.4 miles to get there. It isn’t on the main drag. You have to follow a sign that directs you to turn left. I was just about to give up and turn around when I saw the Subway logo. OK, we’ll stop.
The place was staffed with young ladies. I had a hard time telling them apart. They often had to walk in front of each other. Each time I looked up from the ingredients, I had to orient myself to a new face. And I’m familiar with how Subway usually works.
Because it’s so far from the highway and because of the confusion behind the counter, we will not stop here again. I don’t know why I didn’t remember (must have been tired from the drive) that I-​75 exit 90 has a Subway much closer to the highway, with a Meijer gas station (5 cents off if you have a Meijer credit card) and a McDonald’s for coffee.

You know, this place doesn’t make their sandwiches any different than other Subways, which is to say, a decent sub that is pretty darn consistent from location to location. So no faults there.
HOWEVER, this particular franchise of late has had issues with staff. We went in around 9:00 tonight for a sub and both staff members behind the counter were quite rude and treated us as a nuisance. The irony of this is that the other customer ahead of us works at locally-​owned deli up the road and took the time to say hello to us (he was at Subway because that other place closes at 9:00) and was quite friendly. All of these folks are in the same age range, so it’s a stark contrast in attitudes.
The male Subway employee actually went OUT OF HIS WAY to be rude. There were no customers after my husband and I and nobody in the drive-​thru, but he was quite terse and impatient. He mumbled and didn’t enunciate his words, but you could see him barely resisting the urge to roll his eyes when he was asked to repeat the indecipherable questions. Being the friendly sort that I am, I attempted to engage him in banter a bit as he asked me for my topping selections. As I asked for Sweet Onion dressing, I added, «it is so good, I don’t know how you all resist just drinking the stuff!»
He glared at me — one of the few times he actually made eye contact — and took the opportunity to scowl and derisively snarl, «Sweet Onion? It’s DISGUSTING.»
Now, I understand if he doesn’t like the sauce. But really? You’re going to work in a food establishment and announce that something you serve there is «DISGUSTING» to your customer after they’ve expressed a fondness for it? I realize that some of that derision was directed at me, too. Both of those things are unacceptable from a customer service standpoint. A more savvy employee would have said something like «Oh, it’s a lot of people’s favorite!» with a smile. There were many alternatives to what he said and did that would not have come across as so pointedly hateful.
The franchise owner may want to reevaluate who they have dealing with customers. If these employees do not like dealing with customers, maybe THEY need to reevaluate their choice in jobs. Lots of other folks out there who are willing to not be dicks to customers for a paycheck would love to be behind that counter, I’m sure.