Atrociously awful service. Never anyone at any other counter besides the front. Answers about getting help range from«well, someone should be there» to «i have no idea» to «yeah that’s not my department». Heaven forbid if they have to go look at something once they are at the counter, they’d rather not sell it. Customer service on this past Monday, 8-13-2015, had a wait of about 30 minutes, there’s no room, so up and down the frozen aisle AND the aisles around it, no sense of order. After the 12 or so transactions ahead of, the lady on the phone said she was too busy, and her partner looked at me, and then just moved on the next in line. Occasional, some surly teenage girl at the registers will be so rude that you don’t even wish to conclude the transaction. Front doors feel off, like they open into the lobby instead of into the store, and then on the way out, into the store… not sure, haven’t paid too much notice, but something is off. The labels on the way out tell you to use next door, but that door is DONOTENTER. Lobby out front is dingy, filled with junk, hot. Probably the first Wal Mart that I remember going into in my life, certainly the only one from that era still open regionally. There is an absolutely huge Super Center just a few miles off of the island. I would think that with their jobs on the line, in this day of difficult employment, the staff would be concerned with at least being as helpful as the super center reps, but not even close. The air seems to be to the opposite: as if they are so good they don’t have to. Should be closed and have something else there, if not for any senior citzens on the island who can’t get out to Yulee. Honestly, compared to other retailers in town, it seems as if the seniors have realized all of this and just do something else Not recommended except in emergencies concerning loss of life or limb. And even then, weigh your options carefully.
Nella R.
Évaluation du lieu : 4 Fernandina Beach, FL
I simply love this smaller Wal-Mart. It’s so much less noisy then the superstores, and the staff are all so very friendly. Every one that I spoke to was smiling, nice, and most helpful. I had to exchange two popular items and made mistake of running into superstore because it was on my way. Of course the superstore was out of stock, so on my way home, I went one street over to this location — they had plenty of sizes, colors, of item available! They even had items on clearance there that were still full price at the big loud location. I’m usually not a fan of most WalMarts, but I have fallen in love with this local find. I’m so glad to find one where the staff are so friendly and eager to be helpful. The isles were all well stocked, well organized, and very clean. It’s nice to see at least this location has gotten it right. Sam Walton would be very proud! Keep up the great work! ENJOY!
Sandra B.
Évaluation du lieu : 2 Fernandina Beach, FL
We ar looking for new IPads — was told Walmart had good prices. They seemed ok – but the only person in the area was stocking shelves and not happy to be disturbed. I had seen one which interested me and asked to see it –«thy came in 3 weeks ago and I am not sure if we have them –the display model included a cardboard picture if the model. There were no spec on display — He diverted me to another model he liked but seemed unable to answer questions — advised me not to buy from Verizon. He did not lie their software. I will be heading some where else