Larson Cadillac

This is a bit lengthy but it’s a buyer beware story and worth your time.
I’m going to preface this review by saying that my pre-​sale and during-​sale experience was fairly good. Sherman was friendly and on top of things while we put the deal together. They even bought me breakfast. The finance process was a bit tedious, but that’s pretty much standard for any dealership these days. Being a used vehicle, I decided to also include an extended warranty from Larson at the time of purchase. I left knowing that I probably paid a premium but got the car I wanted.
Fast forward 4 months and this is when things really go into the shitter. I have since moved away from the Seattle area and take my car in for an oil change and general inspection at a new dealership. The service writer at the dealership calls me and tells me that both my rear shocks are in need of replacement and since the vehicle has Cadillac’s Magnetic Ride control, replacing them will be about $ 1300. After picking my jaw up off the floor, I remember that I purchased an extended warranty and the work should be covered. No biggie, right? Wrong!
The service writer called the warranty company and they had no record of my warranty ever being filed by Larson. Remember, this is 4 months after I bought the car. It then took me almost a month of calling Larson to get this resolved. I called the salesman, sales manager, general manager and finance manager; all with no success at all. Mind you, All these guys were great when I was getting ready to buy a car from them…
The sales manager finally called me back and promised to resolve the issue but after a week of trying to get confirmation I gave up and called the Larson Auto Group customer care line. They were finally able to solve the issue but it took them an additional two weeks to do so. Totally unacceptable, this should have taken no longer than a week and one phone call from me to resolve.
After finally getting confirmation that my warranty was filed I get another call from the dealership stating that my level of coverage doesn’t cover the repairs. After all that work, Larson filed the wrong level of coverage and then had the audacity to tell me that I just needed to call the warranty company to clear things up. So after more phone calls on my part, things are finally squared away and my car is fixed.
I’m not sure if the guys at Larson are completely incompetent or if they are running a scam selling warranties and pocketing the cash, but either way it was a MAJOR pain in the ass to resolve. Think twice about dealing with these guys, they are more than happy to take your money and stuff you into a car, but that’s pretty much where it ends.

Over the last few days, I’ve had the opportunity to interact with a number of car dealerships, including the folks at Larson Cadillac, as I was on the hunt for a new vehicle. I had a mixed range of experiences, some not so good (Brotherton Cadillac in Renton that gave us no service at all after walking their lot looking around for about 15 minutes and even walking inside to their offices), some average (Fife BMW and Fife Mercedes — not a lot of enthusiasm in rolling up their sleeves to work with me; and Lexus of Fife that was trying really hard to push a car on me that I wasn’t completely sold on and that functionally didn’t work as well as we needed given we have a new baby that needs a little more room than the CT 200H could offer), and then there’s my experience at Larson Cadillac that was exceptional and ultimately where I decided to purchasing my new car (2014 Cadillac ATS). Bryan Swan was my buyers assistant/​car salesman and he was something else. I spent many hours with him over the course of a couple of days. He was extremely knowledgeable about his vehicles, not pushy about the sale, and very keen on trying to understand what I was looking for. In fact, there was a time that we invested meaningful time on a particular car that he sensed I was only lukewarm on, and perhaps showing signs I might be willing to settle for and he stopped the process to remind me what we were trying to do here — find something I absolutely loved and not something that just seemed alright. We got back to the core of what I wanted and ultimately landed on something else that worked wonderfully. It was a look and color that was far better than what we had looked at before. I’ve never had a car purchasing experience like that were I felt like I was in really good hands with somebody that was truly looking out for my best interest vs. someone just trying to make a quick sale. That experience alone warrants a 5 star rating from me, but Bryan went far beyond that, and even after the sale was final. He offered himself as a resource on any other car related items I might have, including advice on things to consider for a private sale of one of my older vehicles. The coup de gras, however, was pulling me aside and offering to allow us (me, my wife, and my baby daughter) to leave our car there so we could leave as a family in our new Cadillac ATS and run errands we were pressed for time on. Not only was he looking to help us make up on time, but what he really had in mind was to clean and detail our car as it was clear that it hadn’t been washed for a good while (car upkeep had fallen down the priority stack when our baby came into our lives 7 months ago). I didn’t share this detail with my wife and when we returned the car looked brand new. The hand washing he did on my wife’s car (again that he didn’t have to do) was unreal and my wife was completely shocked and blown away. .. and we now intend to be long-​term customers of Bryan’s. I will also add that Jason the sales manager there was good to deal with and very much a straight shooter as well. Bryan, however, was on a completely different plane from anyone we’ve dealt with in the automotive industry. .. and perhaps in any service industry in general. I highly recommend you check out Larson Cadillac if you’re in market for a new nice ride (the cars look really nice and have great performance), and I would absolutely ask for Bryan Swan. You will not find a better person to deal with.

Great customer service! Had a water pump replaced by warranty with no hassles.

We bought a h2 hummer from them and 6 months later wanted to take it in on another car. After 5hrs of bull shit they told us that it went down in value $ 15,000 we only put 4000 miles on the car. What a crapy way to treat people. I can see maybe 5000 loss but 15,000 that’s just greedy. This is a big company and will prob make it without our business but if you go here better lube up first.

The sales team here is scandalous… and truly living up to the used car salesmen stereotype. They lied repeatedly, knew very little about the car they were selling, tried constantly to turn the negotiations towards emotional attachment to the car and monthly payments rather than bargaining on the price of the car despite my repeated attempts to tell them I don’t care about monthly payments only the actual price of the car, etc. They lied about damage to the car, said it was never broken into — it was broken into on their lot I found out later and they repaired it poorly with cheap non-​OEM parts, and overall were just sleazebags to deal with. I felt like I was in a bad scene from boiler room with douche-​y frat boy communications majors trying to use high pressure sales tactics… poorly, at best.
Go here if you want to listen to a guy with 3^rd grade math skills try to rip you off.
Avoid.