Mountain High Espresso

TERRIBLE! The owner/​barista (old blonde) has no sense of customer service. I was on the phone during my order, so I gave her cash at that time. She was so self-​conscious as I am in the drive thru waiting for my drink, I hardly paid attention to her while being on the phone (I think this bothered her quite a bit). Once she made my coffee she then refused to give it to me and poured it out. Unbelievable, who has time for that shit in the morning…

I try to support the small local businesses when I can. The gal is pleasant each time I’ve been there. I haven’t tried anything fancy but my Americanos have been good. They serve Madrona Coffee which is locally roasted in Tacoma.

Barista/​owner was extremely outputting and lacked any sense of quality customer service. Subpar Americano doesn’t nearly make up for the feeling that I inconvenienced the owner. I never wish a small business to failure but I sure as hell am not in the Mountain High Espresso fan club.

Not impressed with the burnt shots pouring out if the dinosaur machine. My coffee tasted awful. They literally poured out pure black then turned lighter as they went on, and tasted awful. Not even the flavor in my latte could hide the bitterness/-(the barista was friendly enough but I would never pay for coffee here again

Maybe Matt should ask first rather than just assume that every business accepts credit cards. Mountain High Espresso is an awesome place to go for coffee anytime. All her beverages are outstanding. I have been going there for several years and have never had a complaint.

On way to work early one morning, had the rare opportunity to get a coffee drink on the way in (and left mine at home anyway). This place is a little drive-​though nearby that for some reason I had never been to.
Rolled up, ordered my drink, and shortly I had my drink in hand from the friendly lady. Tried to hand her my card, and her whole demeanor changed.
«We only take cash,» she said.
«Oh, I’m sorry! You should put a sign up!»
«I have a sign up!,» she said, whereby she pointed to – no shit – a piece of paper no more than 3“X2″ written in ballpoint pen!
I said (desperately trying to hide my annoyed countenance),“No problem, I’ll run down to the ATM real quick and get you the cash!” Handed her the drink back so she knows I’m for real. She tells me forget it, keep the drink, you’re not gonna come back anyway, no one ever does. Issues? This lady had the whole subscription, PLUS the free windbreaker. I am a man of honor, so I followed through anyway. Drove a block away, got her her dough, returned and paid her and NEVER LOOKED BACK!!!
I’m sorry she has apparently been wronged before, I get why she doesn’t take cards (totally her prerogative), but for crying out loud don’t go off on a tangent when I’ve already handed you the bloody drink back! At least the Pierce Co. health dept. sez they’re clean. And so she earned the rare one-​star from me.