Subway

This review is based on customer service. All employees dealing with my order were great until I reached Ashley, the store manager, at the register. She was rude and impatient in dealing with my family’s order of five. She seemed confused while completing our transaction and began to communicate with the most condescending and inappropriate attitude. Ashley, as this store’s manager, was impatient and rude and a horrible representation of customer service at Subway.

Boy, such haters on here.. . The Subway is inside a kitchy little country store just off HWY 5 (the long long stretch of wasteland). I found the store to be clean and well organized. The staff of three or four were all friendly and talkative (as opposed to just asking what adds you want).
Sure the country store is full of overpriced ‘stuff’, but again, it was clean and decent. You don’t have to buy anything for Pete’s sake. We sat outside at one of the very clean tables, to enjoy our sandwiches. They have music piped to the outside as well. And… funny but very cool… they have a set of three fire hydrants (fake of course) lined up for your pooch to do their duty.

I am glad that they are willing to listen to what their customer spoke. The manager actually contacted me and apologize of my terrible experience and willing to make changes. I appreciate their effort.

After my complaint, the Subway owner contacted me and apologized and tried to get things right. I appreciate it every time business owners reach out to clients/​customers and listen to our complaints or bad experiences.

This review is not based on the food or the employees or the parking or the location or anything like that. It’s solely based on the fact that they did not list breakfast only being served till 11 a.m.. I went in waiting on a very long line just to be told sorry it’s after 11 a.m. and we cannot serve you breakfast. I always make sure to check the board to see how late breakfast is served until.
Sorry, but my time is valuable. this may sound petty but I had to wait on line for 20 minutes and walk away hungry.

This Subway contacted me and tried very hard to investigate what happened to my scarf. I truly appreciated the gesture and am impressed by the customer service provided. Thank you for taking my situation seriously!

Unsanitary food prep= not vegetarian friendly. Workers didn’t change gloves between sandwiches, even when I stated at the beginning that I wanted the vegetarian sandwich.

Solid dependable subway. Good stopping point for a quick lunch on the road. It is also located in a cool little convenience store.

The only «good» place to stop for miles. Plus the shop has a mini mart connected to it, so you can stick up for the road.

Gave 5 to help boost their rating cause honestly this place is clean and healthy. Nice bathrooms and great attached store. I have been in too many yucky places on road trips to not want to help anyone else get here ;)

Needs improvement in customer service. Made a six inch sub rather than foot long sub as requested. Failed to remedy mistake and instead blamed customer for not telling her while making the sub.

Very rude customer Servise.
Bathroom were really dirty it’s smell like pee
I had to hold my breath to able to use it .
Empollyee wear already tired even it a was morning time .I bought footlong and it’s was cold and smell funny.

Suzie Q’s Fun Fact:
In 1965, the year of the first Subway store’s founding, submarine sandwiches were all the rage. However, «Pete’s Submarines» when spoken aloud sounded too much like «pizza marines,» so they changed it to «Pete’s Subs,» and then eventually to «Subway.»
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This Subway outlet is located, oddly, inside the «Country Store.» The crap-​shilling Country Store is a strange addition to the landscape. One wouldn’t expect to encounter an overpriced, frou-​frou gift shop adjacent to a gas station in the middle of nowhere.
I had to weave in and out of beer cozies, overpriced dried fruit and Christmas ornaments to get to the Subway counter. Once I got in line, it didn’t move an inch.
As this was the Sunday of Thanksgiving weekend, 2013, I guess I shouldn’t have been surprised. But the line was nearly out the door and didn’t move at all in ten minutes. I don’t know what was going on, but clearly the store either (a) didn’t have enough staff, (b) had a terribly inefficient ordering or sandwich assembly system, or © both of the above.
I was so hungry and irritable that I left after about 15 minutes of waiting. I ate at the next Subway along I-​5 (perhaps 45 minutes away, going south). The line there was much shorter and quicker.

A great healthy option for drivers that are passing through!
The line for Subway when we got here around noon was ENORMOUS! I’ve never seen a line this long before, and unfortunately it moved pretty slow because there were only three workers behind the counter. But it was $ 5 foot long for all subs! That was legit, we ordered a foot long club.
Good deal, not much seating but we were able to snag a table real quick. The bathrooms here are in the back corner near the fresh fruit and they were very clean considering the location! I was pleasantly surprised. Lots of nice snacks available here as well! =)

A pleasant surprise in the middle of Hwy 5 on the way to Disneyland. The staff was friendly and the sandwich was fresh. Keeping this place in mind when I head back to SoCal in the next few months.

Nice small clean Subway located in the General Store in Firebaugh. I made it a point not to stop in the McDonald’s from hell across the street. It was pretty busy on Friday at noon but the «sandwich makers kept up. After I got my Spicy Italian and Tuna sandwiches the line was long behind me. There are some tables off to the side inside. Lot’s of parking.

Pros
— Lots of parking in the back
— Gas is not that expensive around these parts
Cons
— Long line
It’s your standard Subway fare. It’s a nice break from the mcdonalds, taco bells, carls jr that you see on the 5. The workers were pretty friendly but there were a lot of people so it took a while.

Only game in town… well it seems like it. This place gets slammed on a weekend. Not sure if I would wait 20min for a footlong again. Staff does an adequate job of clearing people out but seating is a bit limited too. Your average subway sandwich. Space is shared w/​a country style mini-​mart. At least the bathrooms were clean.

Just all around slow service when there’s a line. Only had 2 types of breads available (wheat, white). Sandwich was cold by the time I started eating and it was heated twice.

Given the negative reviews of other restaurants in this town, we were going to keep driving despite the hungry children in the car. Then we saw the Subway signs on the freeway and made a beeline for this place. It has only been open 5 months according to one of the employees, so that probably explains the lack of reviews.
We had a great experience. This is a clean, well-​lit Subway sandwich shop situated in back of a market called the Country Store, which sells dried fruit, trail mix, drinks, and other food items. The bathrooms are clean. The sandwiches are just what you would expect from a Subway sandwich. They have several tables with plenty of elbow room. The service was solid and friendly. I ended hauling off a bag of super cranberry trail mix in addition to my sandwich and chips.
If you are near Panoche Road on I-​5 and you are hungry, give this place a try. Northbound travelers don’t need to wait until Los Banos. It is right next to the freeway, so it is easy off and easy on. The restaurant is next to the 76 station.